Community Associate
Who We Are
The Farmer’s Dog was created to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors. Long term, our aim is to simplify every part of pet care, bettering the lives of the animals who make our lives better. We recently raised our Series B and are backed by early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier.
Join The Farmer’s Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#mustlovedogs
Where You'll Come In
The Community Associate will work within the Community team and act as the voice of The Farmer’s Dog across our social media platforms by engaging in one on one interactions with our online community. This person will connect and educate on our brand while forging genuine connections with our community through replying to comments and DMs on Instagram, Facebook, and Twitter. We constantly push each other as a team and are looking for someone who wants to raise the bar for our online presence through humor, creativity, and kindness as we look to make The Farmer’s Dog a household name. We're looking for an empath with excellent grammar who loves to write, who has a pulse on pop culture and social media, and works well in a collaborative environment. The ideal candidate would be excited about a full time role with a weekend schedule.
Please note this is a weekend coverage role that will require you to work Friday-Tuesday 9am-6pm
How You'll Make An Impact
- Use your judgement to curate our social comments sections and identify strategic moments to engage with our community
- Respond authentically to comments, messages, and tweets to strengthen our relationships with individuals and to place choice bits of educational information in public forums
- Work collaboratively with teammates to edit responses down to a succinct, smart reply
- Identify customers experiencing any challenges with their subscription or food and efficiently get them in touch with our Customer Experience team
- Learn to be a health, nutrition, and pet food industry expert, politely challenging misconceptions about dog health
- Find new ways to engage our community and contribute to a cohesive living portrait of our brand online
We're Excited About You Because
- You love short-form writing
- Excellent spelling, grammar, proofreading, editing skills: #grammarpolice
- Proficient in all social media platforms
- Must be available to work the assigned weekend schedule: Friday-Tuesday 9am-6pm
Benefits
- Brand new dog-friendly office in Greenwich Village (complete with free-roaming friendly dogs)
- Comprehensive Healthcare, Dental, and Vision
- Flexible PTO and WFH policy
- Discounted fresh food for your pup
- Fresh breakfast, snacks and coffee for the humans
- Strict daily belly rub quota