Community Director

| Greater NYC Area

BetterCloud is the first provider of SaaSOps solutions to manage and secure the digital workplace. Over 2,500 customers in 60+ countries rely on BetterCloud to automate processes and policies across a company’s SaaS application portfolio. A pioneer of the SaaSOps movement, the company established the first-ever “SaaS Application Management and Security Framework” via two published books entitled “The IT Leader’s Guide to SaaSOps” — Vol. 1: “A Six-part Framework for Managing Your SaaS Applications” & Vol. 2: “How to Secure Your SaaS Applications.” BetterCloud is headquartered in New York City with offices in San Francisco, CA and Atlanta, GA.

We’re a high energy, high growth tech company searching for a Community Director in New York or Atlanta who will be an instrumental member of our marketing leadership. We’re looking for a self-starter who can take initiative in a fast-paced environment and help us evolve into the tech unicorn we’re shaping up to be. 

Requirements

  • 5+ years of experience in enterprise SaaS marketing building a world-class community of IT professionals.
  • Knows how to curate a community of 75K customer and non-customer participants; to foster learning, thought leadership, networking, collaboration and championing. Excited to double membership in the next year.
  • Has an adaptable playbook to consolidate multiple thriving collaborative community programs (The Monitor, BetterIT, Altitude, Integration Center) into a single, unified experience which nurtures participant engagement and tactfully drives interest with BetterCloud solutions.
  • Knows how to create a culture where customers are proud and honored to participate in BetterCloud programs and help drive the SaaSOps movement.
  • Entrepreneurial, unafraid to roll-up sleeves, get it done and "lead from the front” approach.
  • Technical chops and experience in the SaaS application landscape. Able to authentically be a member of our community; to understand their pains, needs, interests and ambitions; as well as the content that is shared.
  • Strong ability to plan and execute on multiple projects simultaneously.
  • Team player and strong collaborator with a variety of people and teams.
  • Analytically savvy, thinks numbers are important, and can keep up with the best in marketing operations and data operations.

Responsibilities

  • Strategic mindset with the vision to direct our company’s efforts in building a best-in-class community (e.g. Jamf Nation, Marketo Nation, Gainsight Pulse and Salesforce Trailblazers, etc.)
  • Well versed with the numbers and knows what success looks like. Work closely with marketing operations and data operations to track membership growth, engagement, and conversion.
  • Finds new ways to engage members (thought leadership, posts, long-form content, videos, podcasts, community events, meetups, etc.); ensures regular participation; proactively builds relationships with contributors; identifies good candidate for for community and marketing opportunities.
  • Creates onboarding cadence for new members; sends newsletters with round-ups of the best contributions.
  • Curates community content and identifies contributors from outside as well as internally via Product, Marketing, Sales, etc.
  • Lives and breathes the customer journey; can’t sleep knowing there’s an opportunity to improve the growth and success of SaaSOps.
  • Evaluate, recommend and deploy a software infrastructure to support a sophisticated community environment (think Stack Overflow).
  • Consolidates the BC community brands under one umbrella. Collaboration with website lead to make sure the experience is tightly integrated with core marketing solutions and experience.
  • Owns the front door membership program to the community & overall community growth roadmap.
  • Works with PR and field marketing to ensure community is promoted through various channels.
  • Works with customer advocacy to identify community ambassadors to help promote other members, and moderate community Q&A board.
  • Collaboration with CMO and other marketing leaders to build and execute community strategy.

Compensation | Benefits

  • Competitive base salary
  • Full benefits package
  • Stock Options
  • Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks

Location

We're in the heart of Chelsea where theres lots of great lunch and happy hour spots! Plus, the office is near tons of subways and Penn Station.

What are BetterCloud Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Competitive salary + full benefits package, stock options, 401K, stocked kitchen, high end tech tools, team outings and more!

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