Community (Events) Contractor at Peloton
THE ROLE:
Peloton's Membership team is responsible for:
- Ensuring a seamless, on-brand experience throughout the end-to-end Member journey
- Deploying tailored engagement and retention efforts to drive usage and minimize churn
- Providing personalized and elevated support for our Members whenever they need assistance
RESPONSIBILITIES:
- Support and execute Member events that will keep our community engaged and delighted, including the annual “Peloton Homecoming”
- Partner closely with the Peloton studio and showroom teams to formulate various community engagement opportunities
- Monitor Member sentiment, acknowledge feedback, and resolve queries specifically for Homecoming and other community events
- Collaborate with Senior Community Specialist to develop event calendar for our community
PREFERRED QUALIFICATIONS & SKILLS
- Self-starter who is able to think quickly and work well with their team
- Excellent communication and time management skills
- Exceptional attention to detail
- Experience in face-to-face community/organization support or service
- Some experience in social media and/or community management
- Flexibility to deal with people at a variety of levels, both internally and externally
ABOUT PELOTON:
Peloton is the largest interactive fitness platform in the world with a loyal community of more than 3 million Members. The company pioneered connected, technology-enabled fitness, and the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, and media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, and world-class streaming digital fitness and wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, Peloton Bike+, Peloton Tread+, and Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Apple TV, Fire TV, Roku TVs, and Chromecast and Android TV. Founded in 2012 and headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada and Germany. For more information, visit www.onepeloton.com.
