Community & Events Manager

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The Team & Role

As our first Community & Events Manager you love coordinating market activities, organising events, building relationships in the hospitality community, and helping improve brand awareness. You will report to and work with the Sr. Community Development Manager to assist with our marketing efforts in London, while having a focus on events and relationship building to help embed SevenRooms into the hospitality industry to drive greater brand awareness and positive sentiment.

The Brand Marketing team sits within the greater SevenRooms Marketing department, comprising of three primary functions: product marketing, demand generation and brand marketing. We are responsible for establishing SevenRooms as a leading hospitality platform globally, delivering high quality sales opportunities and supporting our customer journey's from day one. We are owners and innovators with a focus on creating magical moments for hospitality operators, their guests, and our team.

What You'll Do

  • Work directly with Sr. Community Development Manager to implement our community engagement strategy on a city-specific level
  • Help manage our London association partnerships (e.g. UK Hospitality, restaurant/hotel associations)
  • Research new areas for marketing investment within the London market
  • Help develop and execute a strategy for SevenRooms' ongoing community development in London.
  • Provide feedback on key communities and opportunities for SevenRooms; work with Sr. Community Development Manager to determine potential upsides from investment (time and/or money)
  • Support the Brand and broader Marketing teams on the execution of events, including educational seminars, industry happy hours, networking events, customer office hours, etc.
  • Contribute and help implement strategic marketing plans to support sales pipeline and revenue goals, including trade shows, events, content promotion, amplification of global/regional campaigns, etc.
  • Assist Sr. Community Development Manager in monitoring and reporting on the effectiveness of key marketing activities
  • Understand and evolve SevenRooms' industry participation and community development
  • Establish and maintain excellent working relationships with partner organisations and affiliates to help understand brand perception
  • Find new marketing and outreach opportunities to further SevenRooms' brand externally
  • Work cross-functionally to identify internal stakeholders to further SevenRooms' community outreach and engagement
  • Expand SevenRooms' active participation in new ways within the hospitality industry
  • Create new opportunities for SevenRooms to drive word of mouth and create a network effect in core cities
  • Be a brand ambassador of SevenRooms to support potential introductions, connections and new business opportunities

Who You Are

  • 4+ years of experience in a B2B or B2C community engagement, community building; hospitality industry experience preferred
  • Strong knowledge of hotel/leisure/service sector
  • Excellent communication and presentation skills
  • Exceptional organisational skills with the ability to manage multiple projects simultaneously
  • Excellent relationships building skills
  • Experience building key relationships with external entities to deliver against programming and partnership KPIs
  • Passionate about the hospitality industry

What We Offer

  • A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You'll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time.
  • Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
  • Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection.
  • Employee programs and recognition: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You'll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you're a part of our team.
  • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.
About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators unlock the full revenue potential of their data. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to build direct guest relationships, deliver exceptional experiences and bring more guests back, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, and marketing automation. SevenRooms empowers operators to own, analyze and optimize every step of the guest journey, enabling a more data-driven approach to hospitality. 

Founded in 2011 and venture-backed by Amazon, Comcast Ventures, PSG and Highgate, SevenRooms has dining, hotel F&B, nightlife, sporting and entertainment clients in more than 250 cities worldwide, including: Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, Jumeirah Group, Hilton Hotels, The Cosmopolitan of Las Vegas, Harrods, Wolfgang Puck, Michael Mina, sbe, LDV Hospitality, Bagatelle, Altamarea Group, AELTC (Wimbledon), Giordano’s, D&D London, The Wolseley Hospitality Group, Zuma, Live Nation and Topgolf. 

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

  • Inc. Best Workplaces (2022, 2020)
  • Inc. 5000 (2022)
  • Ragan’s Platinum HR Awards Finalist (2022)
  • Built in Best Places to Work NYC (2022, 2021, 2020) 
  • Built in Best Place to Work NYC - Midsize Companies (2022) 
  • VentureFizz Unique PTO (2022)
  • Forbes Best Startup Employers (2022) 

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.  We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/2P6ey4M

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Location

SevenRooms provides access to WeWork co-working spaces for 7Roomies across the country to safely work, collaborate, and connect. Usage of these spaces are optional. Our home WeWork hub is located in the heart of New York City's Financial District.

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