Community Manager

| Greater NYC Area
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We’re looking for a hungry, curious, and creative individual to join our team as our Community Manager. This person will work closely with the Brand, Growth, and CX teams at Hydrant to deliver the best-in-class social responses, build meaningful community relationships, and set Hydrant on its path to becoming a household name.

As the Community Manager at Hydrant, you’ll be the first point of contact in building meaningful, long-lasting relationships across a variety of social platforms. In addition to responding on the frontlines of social media, the Community Manager will grow our organic influencer and ambassador programs, actively build Hydrant’s presence in niche communities, think creatively about our social media strategies, and sustain our existing communities with content and other campaigns.

This position is full-time. While not a remote role, through the pandemic our office is remaining optionally remote so until further notice the candidate may work remotely. Hydrant is based out of Tribeca, in New York City.

Responsibilities

  • Respond to comments and customer inbound messages on all social media platforms in a timely manner (excludes Zendesk)
  • Proactively respond to conversations on social platforms
  • Monitor and track feedback on social platforms
  • Provide engaging text, image, and video content for Hydrant social media accounts
  • Maintain, grow, and implement new creative strategies for Hydrant’s organic influencer and ambassador programs
  • Maintain consistent brand voice across all platforms, tailoring to each audience
  • Creatively think of new ways to engage current Hydrant communities that elevate and differentiate the brand
  • Identify, launch, and sustain new community groups where Hydrant can have an impact
  • Stay up to date on content trends and think creatively about implementing for Hydrant

Requirements

  • Bachelor's degree in communications, journalism, or a creative field
  • At least 1-2 years of direct community management experience and/or social media management
  • Knowledge of Sprout Social or similar community management tools
  • Experience creating community growth initiatives (e.g. influencer programs, ambassador programs, etc).
  • Excellent verbal communication skills
  • Excellent writing skills
  • Strong attention to detail and ability to multitask
  • Ability to track, analyze and report on relevant community metrics
  • Data-driven mindset
  • Self-starter; able to work in a fast-paced environment with ease
  • Positive attitude; excited to help build a growing community
  • Deep passion for customer engagement

Nice to Haves

    • Knowledge of social listening tools
    • Copywriting experience for marketing campaigns & platforms
    • Familiarity with graphic design tools like Adobe Illustrator & Photoshop
    • An interest in consumer products, hydration, health/wellness

Please include "electrolytes" in your response to our first question so we know you've read through the post!

Benefits

Hydrant is an early-stage wellness startup with lots of exciting milestones to come. You’ll find a supportive culture of continuous growth and a desire to make products that hydrate more people in more places. Competitive pay, health benefits, including dental & vision (for full-time employees), paid time off, free Hydrant, and the chance to be among the first team members at a high-growth CPG start-up, where skill development and learning opportunities are abundant!

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Technology we use

  • Engineering
    • JavascriptLanguages
    • SqlLanguages
    • ShopifyLanguages
    • RechargeLanguages
    • HTML / CSSLanguages
    • MySQLDatabases

Location

Located in TriBeCa, we're surrounded by great coffee shops, a variety of lunch spots, ample MTA access, and beautiful views of the Manhattan skyline.

An Insider's view of Hydrant

What’s the vibe like in the office?

Goofy and productive - we get to business but rarely pass up an opportunity for a laugh. Beyond that, we're supportive - we step outside of our swimming lane to help our co-workers on projects and development where possible.

Melissa

Customer Experience Manager

What projects are you most excited about?

Apart from constantly analyzing and improving our existing processes, I am very excited to explore, plan and implement sustainability into our supply chain. To have a minimal environmental footprint is a necessity today and solving how that applies to Hydrant is very exciting.

Wes

Head of Operations

What makes someone successful on your team?

Our most successful team members are analytical, curious, and always strive to have clear alignment with stakeholders and deliverables while being conscious of deadlines.

Jai

Co-Founder

How do you make yourself accessible to the rest of the team?

We sit in the office as one team, no closed doors! We also have a culture built on 2 way feedback, so I'm getting feedback from the team as much as I'm giving it, often through scheduled one-on-one meetings. At our current team size, it's also pretty easy to come grab me or message me if you want to discuss anything.

John

Co-Founder

What are Hydrant Perks + Benefits

Hydrant Benefits Overview

Competitive pay + equity
Health benefits (including dental & vision)
Paid time off (not unlimited, we believe it leads to a culture of less time off over all, and we like to be well rested as a team)
Free Hydrant at the office
Outrageous skyline views from the office.
A private shower in our office unit for those who bike or run commute.
The chance to be among the first team members at a high-growth CPG start-up, where skill development and learning opportunities are abundant!

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Often we sponsor workout classes around the city and will always invite anyone on the team who would like to take part.
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
50% Citibike subsidy in New York
Happy Hours
Happy hours are hosted On occasion .
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
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