Community Moderation Manager

| Greater NYC Area
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LOCATION: Peloton HQ in New York, NY OR Plano, TX (Dallas area)

Peloton's Membership team is responsible for:

  • Ensuring a seamless, on-brand experience throughout the end-to-end Member journey
  • Deploying tailored engagement and retention efforts to drive usage and minimize churn
  • Providing personalized and elevated support for our Members whenever they need assistance

The Community Moderation Manager reports to the VP of Community and will ensure that moderation efforts are set up to scale with efficiency and quality across the Peloton platform. The ideal candidate for this role has prior experience providing exceptional moderation support in a B2C environment, has a collaborative mindset and is excited about continuous improvement of systems and processes to support our community of global Members.                

ABOUT THE ROLE

  • Work alongside the Community, Product and Engineering teams to develop requirements and manage our moderation operations across the platform
  • Track performance metrics and perform regular QA to better identify, measure and improve opportunities in processes, tools and training
  • Build and sustain productive relationships with stakeholders to evolve use of moderation tools
  • Identify, investigate, escalate and handle sensitive user generated content for immediate actions
  • Assist in developing tools and features to monitor, track performance and report on trends of user generated content
  • Learn the sensitive and important nuances of the Peloton brand and how we define a safe and inclusive environment for our Members
  • Help shape the playbook/guidelines for how to moderate content on the Peloton platform
  • Manage the training and day-to-day oversight of all moderation resources
  • Work with Legal, Product and Communications teams to audit and improve our policies around guideline enforcement
  • Develop trainings for Community team and disseminate ongoing updates around community and guideline policy changes

QUALIFICATIONS

  • 5+ years of experience with user content moderation 
  • Experience collecting, synthesizing, analyzing and visualizing complex sources of data
  • Strong interpersonal skills and ability to build relationships with cross functional stakeholders
  • Exceptional attention to detail, outstanding time management, communication and organization skills
  • Ability to remain calm and effective under pressure
  • BA/BS degree 

ABOUT PELOTON:

Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.

Headquartered in New York City, with offices, warehouses and retail showrooms in the US, UK, Canada, and Germany, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 and Fast50, as well as TIME's Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Culture
Eat lunch together
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
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