Community Specialist at Peloton

| Greater NYC Area
!Sorry, this job was removed at 7:45 a.m. (EST) on Tuesday, March 17, 2020
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Peloton's Member Experience (ME) team is responsible for:

  • Ensuring a seamless, on-brand experience throughout the end-to-end Member journey
  • Deploying tailored engagement and retention efforts to drive usage and minimize churn
  • Providing personalized and elevated support for our Members whenever they need assistance

RESPONSIBILITIES

  • Organize and execute Member events that will keep our community engaged and delighted, including the annual “Peloton Homecoming”
  • Take the lead on setting up meetings in-house, along with agencies, venues and brands relating to community events 
  • Work closely with the Peloton studio and showroom teams to formulate various community engagement opportunities
  • Oversee development, design and execution of events throughout all stages of planning: conduct venue research, arrange site visits, submit creative briefs, assist with preparation for weekly meetings with respective partners, develop staffing plans for on-site support and post-event recaps
  • Responsible for generating event timelines and meeting schedules through project planning and approval process
  • Collaborate and communicate with cross functional teams to ensure brand alignment and successful outcomes (creative, social, content programming, content, production management and legal)
  • Assist in monitoring/moderating discussions, acknowledge feedback, and resolve queries across Peloton social channels (Facebook, Instagram, Twitter, etc.)

QUALIFICATIONS

  • At least two years of experience in planning and executing seamless events 
  • Excellent communication and time management skills
  • Ability to work under pressure and oversee multiple projects independently 
  • Knowledge of and experience with online event registration system and apps
  • Exceptional attention to detail
  • Strong interpersonal and negotiation skills
  • Experience in face-to-face community/organization support or service 
  • BA/BS degree 

ABOUT PELOTON

Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.

Headquartered in New York City, with offices, warehouses and retail showrooms in the US, UK, Canada, and Germany, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 and Fast50, as well as TIME's Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Culture
Eat Lunch Together
Pair Programming
Open Office Floor Plan
Diversity
Diversity Manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from Within
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