Content Ad Operations Coordinator

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Fluent is a leading performance marketing company with an expertise in delivering measurable results. We interact with 1MM US consumers daily across our owned and operated websites. Our team uses the insights gathered from these interactions to drive growth for our partners. Through engaging digital experiences, Fluent creates meaningful and lasting connections between brands and consumers.

Grasp this unique ground-floor opportunity to be a part of a rapidly growing, fun, and innovative team looking to disrupt the content marketing space. As the Content Operations Coordinator for the Smart Wallet, you will be exposed to every aspect of the business - contributing massively and learning at a rapid pace. You will be asked to write content, build digital campaigns with new clients, keep track of tracking and reporting, and optimize our content to maximize the ROI of the website. If you are the kind of person that thrives off being productive and feeling useful, this job offers that in surplus.

The foundation of this role is operations - ensuring efficient and expedient campaign builds, tracking set up, maintenance, and campaign launches will be the highest expectation of the role. A/B testing, content strategy, and responding to client feedback is where this role is given the opportunity to shine and go above and beyond. We are looking for a go-getter who is willing to learn, adapt, and develop here at Fluent and The Smart Wallet.
The Smart Wallet team is unapologetic about our strict guidelines for A-players only. We are a passionate and fun group of people looking to genuinely educate our readers on how to improve their finances and take control of their financial life. We scour the internet to find the best and most innovative offers and products and create fun and engaging content to connect our readers to them directly on the world’s largest digital platforms. We monetize our content exclusively with direct advertiser partnerships - no networks, no display inventory. This creates a superior experience for our readers, a must-work-with brand for financially minded digital products, and an easily scalable internet business model. As a team, we lean on instinct as much as we do data to drive our creative and growth decisions.

Responsibilities:

  • Support the onboarding process of new clients by gathering all necessary information from Sales and Account Management to work with internal teams and ensure a successful and efficient launch This includes but is not limited to:
    • Production of new campaigns
    • Troubleshooting tracking issues
    • Manage a production queue to include new clients, and key account information and communications
  • Work with key clients to create content and confirm approval within guidelines and expectations - meeting both the expectations of the Client and The Smart Wallet
  • Execute A/B testing experiments to optimize article placements and advertiser content to maximize ROI and advertiser quality
  • Be a part of the strategic optimization process to maintain our rapidly growing media brand and associated inventory
  • Collaborate across departments in order to streamline communication and collective goals

Requirements

  • 0-2 Years Experience working in content or ad operations
  • An unwavering willingness to learn and be part of a strategic team
  • Bachelor's Degree: Economics, Psychology, Political Science, or a similar degree in Social Sciences or Journalism
  • Proficiency in Excel

Benefits

At Fluent, we like what we do and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! In addition to two fully-stocked kitchens, catered breakfast and lunch, and free workout classes on site, our office manager keeps the calendar stocked with activity-filled events. When we’re not eating, working out, or planning parties, Fluent folks can be found participating in recreational sports leagues, networking with She Runs It, and bonding with across teams during quarterly outings to baseball games, fancy dinners, and pizza-making classes. And we have all the practical benefits, too…

  • Competitive salary
  • Discounted gym memberships
  • Ample career and professional growth opportunities
  • Open office space for team collaboration
  • Health, dental, and vision insurance
  • 401K with generous employer match
  • The amazing opportunity to work for a high-flying performance marketing company!
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    Technology we use

    • Product
    • Sales & Marketing
    • People Operations
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      • AsanaProject Management

    Location

    300 Vesey Street 9th Floor, New York, NY

    An Insider's view of Fluent, Inc.

    What are some social events your company does?

    Fluent strives to create opportunities for our employees to connect. we are proud to host over 30 events a year for our team members! some team building activities include our annual scavenger hunt and field day, which are easily our two most popular get-togethers. everyone loves a little friendly competition!

    Evyn

    Senior Manager, Office & Culture

    How does the company support your career growth?

    "I’m proud to say that I’ve been with Fluent for over 6 years. Fluent empowers all employees to share thoughts, suggestions, or ideas to propel the team forward and provides us with resources to efficiently complete our core responsibilities. Moreover, the team stresses the importance of family and encourages a healthy work-life balance.

    Daniel

    Network Development Manager

    What are Fluent, Inc. Perks + Benefits

    Fluent, Inc. Benefits Overview

    We know that a well-balanced employee succeeds dually in their career and in life so we set our people up for success through the following core benefits:
    Health + Wellness
    Work-Life Balance
    Rewards + Retirement
    Growth + Development
    Camaraderie + Fun

    Culture
    Volunteer in local community
    We organize company-wide community service days, and regularly come together as a team to help those in need.
    Partners with nonprofits
    We’ve always been strong believers in paying it forward. Our people are generous, compassionate, and eager to make a real impact. We match employees' donations to causes they value and support.
    Open door policy
    OKR operational model
    Team based strategic planning
    Open office floor plan
    Employee resource groups
    Hybrid work model
    In-person all-hands meetings
    Our beautiful HQ in downtown NYC offers an amazing backdrop for weekly catered lunches, celebratory gatherings, and quarterly all-hands meetings.
    Employee awards
    Flexible work schedule
    We encourage our people to take the time they need for themselves and their loved ones so they can equally support the demands of their personal lives while maintaining high levels of performance.
    Remote work program
    Diversity
    Mandated unconscious bias training
    Diversity employee resource groups
    Our dedicated Diversity, Equity, and Inclusion (DEI) team creates opportunities for connection, education, and service that drive reflection, empathy, and positive change at Fluent.
    Hiring practices that promote diversity
    We constantly strive to make Fluent a more inclusive and compassionate place to work, offering training and pointers for interviewing with non-bias.
    Diversity recruitment program
    A diverse workforce begins with recruitment. Our people team consciously brings forward candidates through unique channels to ensure a pool of diverse candidates.
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Pet insurance
    Wellness programs
    Mental health benefits
    Transgender health care benefits
    Financial & Retirement
    401(K)
    401(K) matching
    Company equity
    Performance bonus
    Charitable contribution matching
    Child Care & Parental Leave Benefits
    Childcare benefits
    Generous parental leave
    Family medical leave
    Fertility benefits
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Paid volunteer time
    Paid holidays
    Paid sick days
    Flexible time off
    Bereavement leave benefits
    Office Perks
    Commuter benefits
    Company-sponsored outings
    Free snacks and drinks
    Our kitchen is always stocked with snacks, coffee, tea, and alcoholic beverages for that 5 o'clock moment.
    Some meals provided
    With a hybrid work model, our office caters lunch twice a week, Tuesday + Thursday when people are in our HQ.
    Company-sponsored happy hours
    Mother's room
    Professional Development Benefits
    Job training & conferences
    Through management approval, staff can attend industry conferences to keep themselves abreast of changes in their field or the industry.
    Tuition reimbursement
    Lunch and learns
    Promote from within
    Mentorship program
    We offer a mentorship program once a year to allow staff to make progress on their skills, productivity, career path, or whatever else they may be looking to optimize.
    Online course subscriptions available
    Paid industry certifications

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