Content Specialist at Paxful

| Greater NYC Area
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About Paxful

Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they’re from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before.   

Working across three offices in different time zones, the Paxful team serves our amazing community of 4 million strong. We build for people, not profits, and consider ourselves to be everyday heroes who don’t wear capes or masks. That’s why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere.

Working alongside our Product Manager, the Content Specialist will be charged with delivering top-notch content to our customers using the Paxful voice. You will be instrumental in the redesign and implementation of our support content while educating our users by turning complex concepts into understandable messages. Paxful’s team embraces customer focus, tenacious problem-solving, collaboration  and the Content Specialist will contribute to this culture while pushing us to innovate and do our best work.

What You’ll Do

  • You'll be the voice of Paxful. You’ll be writing, publishing, and maintaining high quality content within the support knowledge base including support canned replies, internal and public facing articles.
  • You'll be an ally. We have a global team of superheroes here at Paxful and you'll be working across different functions on a daily basis—sometimes outside your comfort zone to ensure the content is ready to go.
  • You'll get your hands dirty. It's a challenge but we need people who have a "can do" attitude. That means anticipating users' needs, being proactive, and taking ownership of the creative direction.
  • You’ll be data driven. You’ll measure and validate contents to know what works and what doesn’t. You’ll draw conclusions on why users are reaching out and map out how to get this information to Product.

Who You Are

  • You easily adapt, and are ready to change at the drop of a hat 
  • You are a concise writer that gets straight to the point
  • You love crafting educational content for our users to keep them up to date and informed

What We’re Looking For

  • 2+ years of content development experience within a product or support org
  • Knowledge of UI/UX terminology
  • Experience working with Zendesk or similar CRM tools
  • Passion for learning and being jack of all trades with minimal supervision

What We Offer

  • Comprehensive insurance plans, commuter benefits, flexible spending account, and 401(k) with 4% company matching
  • Flexible working hours and generous paid time off
  • Gym membership, massage, chiropractor, or other reimbursements (personal training, dance classes, etc.)
  • Learning and development reimbursement (including online courses, certifications, conferences, seminars, etc.)
  • One day a year to volunteer and serve your community
  • Parental leave, including a one-time bonus to support a newborn, adoption, or foster placement
  • Stocked fridges and kitchens along with a daily meal credit, Thursday happy hours, and team outings that you do not want to miss!

 

Diversity & Inclusion at Paxful

At Paxful, we know that a diverse workforce fuels our individual and collective success. We are committed to building an inclusive, collaborative culture where people of all races, genders, sexual orientations, and religious backgrounds can do their best work.

EEOC and Accommodations

Paxful is committed to diversity in the workplace and we’re proud to be an equal opportunity employer. We do not hire on basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by local, state or federal law. 

We’re also committed to providing accommodations to people with disabilities. If you need any kind of accommodation because of a disability for any part of the employment process, you can reach out to [email protected] and let us know how we can best help you.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and other privacy laws may regulate the way we manage the data of job applicants. Our full Privacy Notice is available at https://paxful.com/privacy-notice. By submitting your application, you are agreeing to our use and processing of your data as required.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • LaravelFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • FirebaseAnalytics
    • TableauAnalytics
    • SmartlookAnalytics
    • FigmaDesign
    • StorybookDesign
    • ConfluenceManagement
    • JIRAManagement
    • BrazeCRM
    • StripoEmail

Location

New York, NY 10001

What are Paxful Perks + Benefits

Paxful Benefits Overview

Wellness allowance for gym memberships and massages
Catered lunch and dinner daily
Competitive salary
Flexible hours
Healthcare insurance including dental and vision
Sponsored sports nutrition and health-related activities
Paid parental leave including a special one-time bonus to support newborn
Covered commuter benefits
Training and professional development resources
Paid company events and retreats

Culture
Volunteer in local community
Partners with Nonprofits
We operate our own non-profit initiatives such as #BuiltWithBitcoin, partnering with grassroots non-profits in Rwanda including ZamZam Water
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
401(k) plan managed by TransAmerica where we match 100% of contributions up to 4% of an employee's annual gross pay
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
16 weeks of parental leave offered along with a one-time newborn bonus
Flexible Work Schedule
Flexible start and end times
Remote Work Program
Remote work on occasion as needed
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
20 Days of PTO
Paid Volunteer Time
8 hours per year of paid volunteer time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Fully covered metrocard
Company Outings
Quarterly team building events
Free Daily Meals
Catered lunch and dinner
Stocked Kitchen
Unlimited snacks, beverages, and nutritional supplements
Happy Hours
Happy hours every other week
Parking
Fitness Subsidies
Allowance for gym memberships, fitness classes, and wellness services such as massages
Professional Development Benefits
Job Training & Conferences
Ability to attend job related trainings and conferences
Lunch and learns
Topics ranging from cryptocurrency to fitness
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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