CRM Analyst at Squarespace
Squarespace is looking for a passionate and adaptable CRM Marketing Analyst to help develop and execute our CRM strategy.
With a keen eye and meticulous attention to detail, you will support our expansion into other forms of direct communication including push, in-app and onsite marketing initiatives. You have a strong technical tendency with a desire to improve proficiency with our marketing technology. You will be a part of a growing team, focused on transforming Email Marketing as a revenue-driver for the company. This position is based out of our New York headquarters and reports to the CRM Manager.
- Clearly communicate insights and recommendations to the team backed by data analysis
- Collaborate with email team on the creation and execution of email marketing campaigns that deliver against revenue-driving goals including CTR, open rates, incremental revenue lift, engagement and retention
- Develop weekly, monthly and quarterly performance reports for Brand Marketing channels
- Develop ad-hoc performance reports for campaigns, activations or special projects
- Analyze and report on campaign results and user behavior to identify opportunities to improve engagement, and support overall email strategy
- Monitor and maintain email deliverability and file health (unsubs, deadweight, etc.)
- Partner closely with team to brainstorm ways to optimize key metrics including click through rates, open rates, conversion, and retention
- Contribute to ideation process with strategic insights, supporting the development of creating strategic content and for emails
- Partner with Product, Engineering and Analytics teams to develop and advance email tools
- 2+ years of demonstrated success in a strategic email marketing role
- Knowledge of overall email processes and ESP platforms
- Knowledge of Python and SQL; HTML and CSS is a plus
- Operations-minded, hands-on execution of CRM cross-messaging channels
- Creative and strategic thinker who can proactively identify opportunities for growth
- Impeccable attention to detail, time management skills and strong work ethic
- Ability to champion ideas and execute in an expedited time frame and to establish trust and maintain a collaborative spirit working cross-functionally in the organization
Squarespace empowers people with creative ideas to succeed. By blending elegant design and sophisticated engineering, we empower millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories with the world. Squarespace’s team of more than 800 is headquartered in downtown New York City, with offices in Dublin and Portland. For more information, visit www.squarespace.com/about.
- Health insurance with 100% premium covered
- Flexible vacation & paid time off
- Equity plan
- 401(k) plan with employer match
- Free lunch and snacks
- Dog-friendly workplace
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.