CRM Associate at Candid™

| Greater NYC Area
!Sorry, this job was removed at 12:03 p.m. (EST) on Wednesday, January 22, 2020
 
About Us
 
Candid is a rapidly growing healthcare startup dedicated to making high quality orthodontic treatment accessible to all. By simplifying the process and reducing costs, we can help more people feel healthier and more confident every single day. Straighter teeth are just the start.
 
Since we launched in 2017, Candid has treated tens of thousands of patients, brought on 300+ employees, and raised ~$90M in funding. Our team includes startup veterans with experience across healthcare, tech, retail, and finance at companies such as Lyft, Squarespace, WeWork, Uber, and Airbnb.
 
 
Role
 
We're looking for a successful CRM Associate to join our Retention & CRM team. Applying knowledge of automation via email and SMS, you will work within the design and management of best-in-class marketing campaigns. You will collaborate across all teams here, including the marketing, design, and product orgs, and must feel comfortable driving projects through all of them. You will report directly to our Director of CRM in our NYC HQ.
 
 
What You’ll Do
  • Complete the daily email operations such as project scheduling, production, deployment, and post-analysis of all email communication
  • Oversee email campaigns and ad-hoc projects across the entire customer lifecycle
  • Manage the email creative/development pipeline with support from designers, copywriters, and front-end developers
  • Build the promotional calendar and increase seasonal conversion through on-brand campaigns
  • Develop, code and assist the CRM team with daily campaigns, and create and manage template library
  • Create new processes to enable best-in-class email production, personalization, inbox placement and customer engagement
  • Configure dynamic content elements to create personalized emails/SMS at scale
  • Test, monitor, and analyze campaigns, providing recommendations for future experiments
 
What You’ll Need
  • 1-3 years of marketing-specific experience, focused on email marketing
  • Hands on experience with at least one ESP/automation platform; Braze a plus
  • Experience coordinating with multiple departments to create email campaigns
  • Proficient in web analytics tools (Google Analytics, Amplitude, Mixpanel, etc.)
  • HTML/CSS, SQL, and responsive design knowledge
  • Understanding of Adobe Creative Suite and/or Sketch, comfortable translating design file into functional HTML
  • Eye for design, passionate about building UX best practices into every project
  • Solid writing and proofreading skills with a firm grasp on proper grammar and spelling
 
Pay & Perks
  • Competitive compensation and equity in the business
  • Medical, dental, and vision insurance
  • Easy access to work - across the street from 4, 5, 6, L, N, Q, R, W trains, and around the block from the F and M
  • Commuter benefits
  • Significant discount on our customized treatment plans and aligners
  • You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning
 
We continuously strive to create and maintain a diverse and inclusive environment, and are proud to be an Equal Opportunity Employer. Additionally, this organization participates in E-Verify.
 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • Pivotal TrackerManagement
    • SalesforceCRM
    • BrazeEmail

Location

We are located in Union Square with easy access to work - across the street from Union Square Station, and around the block from the F and M.

An Insider's view of Candid™

What are some social events your company does?

We enjoy fun and diverse cultural programming involving food, activities, and wellness events. We often have bagel breakfasts and pizza parties, host office game nights and competitive field days, and start the morning with an in-office yoga or meditation. I love the autonomy everyone has on influencing & improving the culture!

Lauren

Lead Recruiter

What's the biggest problem your team is solving?

We see so many people express interest in straightening their teeth, but a high percentage of those don’t end up going through with treatment. One of the goals of our team is to help foster and maintain that initial excitement about having a new smile, to give our customers the confidence and motivation to take that final step and do it!

Graham

Marketing Associate

How does the company support your career growth?

Candid supports my career by recognizing that my education and the company's growth have a positive relationship - an opportunity to learn something new presents itself every week.

At this company, I've learned that a business can thrive when it recognizes that business interests are human interests.

Aileen

Project Management Associate

How do your team's ideas influence the company's direction?

At Candid, outcomes are everything. We aren't precious about our ideas and as such, the idea that proves the most value to the business is the one that wins - regardless of whether that comes from the CEO or an intern in their first week on the job! It can sound cliche, but for us that model really does result in everyone having strategic input.

Lilla

Co-Founder / Head of Product

How do you make yourself accessible to the rest of the team?

I hold 1-1s biweekly with my direct reports, and bimonthly skip levels with indirects as well as generally keeping an open door policy to build relationships across the entire business.

Nick

Founder / CEO

What are Candid™ Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Candid is proud to partner with Smile Train, the international children's charity, to help provide safe, 100% free cleft lip and palate treatment to children around the globe.
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
We have frequent happy hours - both impromptu weekly events and planned out culture committee "fun times!"
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Customized development tracks
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