CRM Specialist

| Greater NYC Area
Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they’re from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before.
Working across three offices in different time zones, the Paxful team serves our amazing community of 3 million strong. We build for people, not profits and consider ourselves to be everyday heroes who don’t wear capes or masks. That’s why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere.
Sounds exciting, right? 
Well good news, we have a spot open for a CRM Specialist. We are looking for a CRM Specialist to help set, examine and monitor marketing strategies that will foster profitable long-term relationships with customers and ensure high retention levels.

What you'll be doing

  • You’ll be the Magnetic Bond between us and our customers, planning campaigns with stakeholders and delivering CRM strategies that encourage customer retention and loyalty.
  • You’ll be the Company’s Voice as you oversee direct communications with customers through emails, pop-up messages, push notifications, and more.
  • You’ll be the Quick-witted Diplomat who makes sure the right message is sent to the right audiences at the right time in the right language.
  • You’ll be the Innovative Creator who supports implementation of template designs, automations and new features.
  • You’ll be the Data-driven Analyst who measures campaign effectiveness and provides reporting on all core KPIs.

What we are looking for

  • Bachelor's degree in Marketing or relevant field
  • 2+ years of relevant experience
  • Knowledge with CRM, analytical systems, mass email software
  • Basic knowledge about HTML
  • Ability to navigate in a technical environment
  • Knowledge of online marketing methods and best practices
  • Confident and articulate communication skills along with a customer-oriented attitude

What we offer

  • Comprehensive insurance plans, commuter benefits, flexible spending account, and 401(k) with 4% company matching
  • Gym membership, massage, chiropractor, or other reimbursement (personal training, dance classes, etc.)
  • Learning and development reimbursement (including online courses, certifications, conferences, seminars, etc.)
  • Flexible working hours and generous paid time off
  • Parental leave, including a one-time bonus to support newborn
  • Stocked fridges and kitchens along with daily catered lunch and dinner
  • Thursday happy hours and team outings that you do not want to miss!

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Technology we use

  • Engineering
    • GolangLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • LaravelFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

Flatiron District

What are Paxful Perks + Benefits

Paxful Benefits Overview

Wellness allowance for gym memberships and massages
Catered lunch and dinner daily
Competitive salary with the option of payment in bitcoin
Flexible hours
Healthcare insurance including dental and vision
Sponsored sports nutrition and health-related activities
Paid parental leave including a special one-time bonus to support newborn
Covered commuter benefits
Training and professional development resources
Paid company events and retreats

Culture
Partners with Nonprofits
We operate our own non-profit initiatives such as #BuiltWithBitcoin, partnering with grassroots non-profits in Rwanda including ZamZam Water
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
401(k) plan managed by TransAmerica where we match 100% of contributions up to 4% of an employee's annual gross pay
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
16 weeks of parental leave offered along with a one-time newborn bonus
Flexible Work Schedule
Flexible start and end times
Remote Work Program
Remote work on occasion as needed
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
20 Days of PTO
Paid Volunteer Time
8 hours per year of paid volunteer time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Fully covered metrocard
Company Outings
Quarterly team building events
Free Daily Meals
Catered lunch and dinner
Stocked Kitchen
Unlimited snacks, beverages, and nutritional supplements
Happy Hours
Happy hours every other week
Parking
Fitness Subsidies
Allowance for gym memberships, fitness classes, and wellness services such as massages
Professional Development Benefits
Job Training & Conferences
Ability to attend job related trainings and conferences
Lunch and learns
Topics ranging from cryptocurrency to fitness
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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