CRM Specialist

| Greater NYC Area
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Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they’re from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before.

Working across three offices in different time zones, the Paxful team serves our amazing community of 3 million strong. We build for people, not profits and consider ourselves to be everyday heroes who don’t wear capes or masks. That’s why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere.

Sounds exciting, right? 

Well good news, we have a spot open for a CRM Specialist. We are looking for a CRM Specialist to help set, examine and monitor marketing strategies that will foster profitable long-term relationships with customers and ensure high retention levels.

What you'll be doing

  • You’ll be the Magnetic Bond between us and our customers, planning campaigns with stakeholders and delivering CRM strategies that encourage customer retention and loyalty.
  • You’ll be the Company’s Voice as you oversee direct communications with customers through emails, pop-up messages, push notifications, and more.
  • You’ll be the Quick-witted Diplomat who makes sure the right message is sent to the right audiences at the right time in the right language.
  • You’ll be the Innovative Creator who supports implementation of template designs, automations and new features.
  • You’ll be the Data-driven Analyst who measures campaign effectiveness and provides reporting on all core KPIs.

What we are looking for

  • Bachelor's degree in Marketing or relevant field
  • 2+ years of relevant experience
  • Knowledge with CRM, analytical systems, mass email software
  • Basic knowledge about HTML
  • Ability to navigate in a technical environment
  • Knowledge of online marketing methods and best practices
  • Confident and articulate communication skills along with a customer-oriented attitude

What we offer

  • Comprehensive insurance plans, commuter benefits, flexible spending account, and 401(k) with 4% company matching
  • Gym membership, massage, chiropractor, or other reimbursement (personal training, dance classes, etc.)
  • Learning and development reimbursement (including online courses, certifications, conferences, seminars, etc.)
  • Flexible working hours and generous paid time off
  • Parental leave, including a one-time bonus to support newborn
  • Stocked fridges and kitchens along with daily catered lunch and dinner
  • Thursday happy hours and team outings that you do not want to miss!
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Location

New York, NY 10001

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