Director of Client Success

| Greater NYC Area
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About adMarketplace
With 20 years of search marketing expertise our goal is to add value to every search. On the simplest level we are the largest consumer search technology platform outside of Google and Bing. adMarketplace delivers incremental search traffic across native channels, including mobile apps, consumer sites, and browsers. Our technology enables audiences to skip search results pages and navigate directly to trusted sites in moments of intent. As well as driving incremental reach we are also market leaders in terms of privacy and performance. 

The Role
We are looking to hire a Director of Client Success to manage and grow our advertiser operations team. This role will have a significant impact on adMarketplace’s revenue and visibility.  

As the Director of Client Success, you will focus on helping our team dive deep into connecting our clients businesses to tactical campaign strategies that deliver excellent results to drive retention and growth. You should be a great problem solver, highly analytical, collaborative, and love diving into the details to solve problems and deliver excellent results.

You will be responsible for bringing a deep knowledge of client KPIs and data to serve as a thought leader on our campaign execution & best practices with an eye towards building a results driven culture on the campaign management team. You will own performance, retention, and growth strategies across our top advertiser account base. You will work closely with the account management team, senior leadership, as well as other department heads to deliver strong results.  

What You’ll Do:

  • Lead and develop a team of senior and junior level campaign managers, towards connecting client business strategies to campaign execution through strategic account set up, optimization, and data management.
  • Hire, develop, and retain exceptional talent - including coaching team members on incremental lift studies, developing reporting practices, and creating training curriculum to enhance team’s skills.
  • Oversee launch process.
  • Collaborate with Account Management and Sales teams to align campaign structure & and reporting to deliver client business goals.
  • Provide customer insight to Product team for new features, functionality and enhancements. 
  • Bring data driven approach to client relationships.
  • Implement operations processes with a metrics driven approach.
  • Quality assurance on Supply (Operational) Plans.
  • Quality assurance on Campaign Management Team’s functions.
  • Collaborate with data operations teams on pricing & supply management to create wins for our accounts..

Qualifications:

  • Bachelor’s degree; 7-10 years of experience managing performance and data in a media or marketing environment for an agency or brand; 3+ years’ experience leading a team
  • Attribution and incrementality expert highly preferred
  • Knowledge of SA360, Adobe, Kenshoo, and AppsFlyer/Kochava
  • Strategic thinker who is comfortable using data & insights to identify and solve problems, and build effective teams
  • Client facing, can translate customer needs into actionable deliverables
  • Demonstrated success in an operational environment delivering for clients
  • A team player who knows how to motivate teams and clear obstacles to deliver excellent results
  • Proven ability to set clear and deliverable goals – demonstrate tenacity and a commitment to deliver and be accountable for results
  • Experienced at utilizing reporting tools to optimize performance and generate high-impact management reporting
  • Ability to thrive in a fast-paced, deadline-driven, high growth environment
  • Self-motivated, proactive team player who is not afraid to roll up your sleeves and dive deep into problems to identify new solutions
  • Excellent problem solving skills with attention to detail and a drive to deliver excellent results
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AkkaFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Monday.comManagement
    • TrelloManagement
    • WebflowCMS
    • WordpressCMS
    • DocuSignCRM
    • SalesforceCRM
    • GrooveEmail
    • ZoomInfoLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

Location

Located on Park Avenue, we are in a beautiful area with great restaurants, shops, outdoor spaces and local transportation, including a 2-minute walk to Grand Central Station.

An Insider's view of adMarketplace

What are some social events your company does?

There is something every day, whether it’s a birthday, work anniversary, wine wednesdays etc, we really know how to celebrate wins and milestones! My favorite would probably have to be our Halloween Party because it's such a creative space where everyone dresses up. We always have such great time having good food, music and fun!

Mayla

Marketing Coordinator

What's the biggest problem your team is solving?

To keep up with the demand to learn! People here have a real hunger to learn & grow with us - they are super curious. We are to find where the learning gaps are & to pinpoint what we are trying to solve, whether it’s with our Manager Training or Continuous Education Program. Learning is ingrained in everything we do & we support it all the way!

Helen

Senior Learning & Development Manager

What does career growth look like on your team?

As young employees it's important for us to join a place where we can learn and grow in our careers. At adMarketplace you're on a path of becoming a better individual both personally and professionally.

We offer continued education and training classes for all our executives to take as part of their career development and growth.

Daniil

Senior Director, Strategic Supply Operations

What is your vision for the company?

To continue to create a culture that is inclusive, one that embodies growth and empowers our employees to do great things. We strive to make the employee experience the best it can be through trainings, team outings, wellness initiatives, catered lunches, continuous education, manager training and so much more!

Lonnie

SVP, Global Talent

How do you collaborate with other teams in the company?

What I appreciate about AMP is that we encourage collaboration & what we call 'creative conflict.' That, combined with an openness to take on feedback & a great team, creates a unique environment that continues to push boundaries & challenge ourselves. It's not easy to continually drive for innovation, but our culture doesn't accept the status quo.

Steven

Chief Solutions Officer

What are adMarketplace Perks + Benefits

adMarketplace Benefits Overview

The well-being of our employees is our top priority. At adMarketplace, we strive to foster a positive work-life balance, as well as career growth and development. From company outings to wellness initiatives, we pride ourselves on having an inclusive and diverse team environment.

We offer a number of benefits and perks to keep our employees motivated, engaged, and excited to have the opportunity to make an impact on the company's success.

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Quarterly engagement surveys
In-person all-hands meetings
Each Tuesday morning, the different department heads will present the state of the state, speak about the wins, learnings and what their department is working on. We believe in full transparency.
In-person revenue kickoff
Summer hours
Employee awards
Diversity
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Hiring practices that promote diversity
Diversity recruitment program
We work with the HBCUs and other organizations to promote diversity in the workplace to be the best we can be as a company.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
adMarketplace's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) matching
adMarketplace provides employees with a 401(k) matching plan managed by Slavic. We match 50% of contributions up to $7,500 per calendar year.
Company equity
adMarketplace offers stock options to all employees through its employee profit sharing program, including vesting over a three-year period.
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
adMarketplace offers pre-tax commuter benefits for all employees, as well as a bike membership with Citi Bike.
Company-sponsored outings
Free snacks and drinks
adMarketplace has a fully stocked kitchen including unlimited snacks, coffee, tea and all the Snapple you can handle!
Some meals provided
We provide a free catered lunch for all employees on Mondays, Wednesdays, and Fridays.
Company-sponsored happy hours
Pet friendly
Bring your dog into the office!
Recreational clubs
Relocation assistance
Depending on candidates location
Fitness stipend
We provide our employees with discounted memberships to fitness services such as Crunch Fitness, New York Health & Racquet Club, New York Sports Club and ClassPass.
Mother's room
Professional Development Benefits
Job training & conferences
adMarketplace offers employees professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Tuition reimbursement
Up to $2,500
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

We pride ourselves on fostering a safe and healthy work environment for all employees to prosper. We continue to build on our wellness initiatives and continuous education programs.

Our 401K plan, health insurance, compensation plan, wellness programs, team outings, continuous education program, manager training, new grad program, and catered lunches are just some of the perks of working at adMarketplace.

We are an extremely collaborative environment and no one is on their own on any given project. We foster a place where people are willing to assist and teach one another so everyone succeeds - that is our goal.

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