Codecademy
New York, NY
Remote

Director, CRM

| Greater NYC Area | Remote
Apply now
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Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with Codecademy, and we’re thrilled to be working to take that impact to the next level.

Codecademy was started in 2011 by two college students in a dorm room at Columbia that were frustrated by the huge gap between education and employment. Almost a decade later, we are a rapidly growing, diverse team of 100+ headquartered in SoHo, NYC. We’ve raised over $40m in venture capital funding from top investors including Union Square Ventures, Kleiner Perkins, Naspers, Y Combinator, and more.

If you want to help build a business that impacts tens of millions of people each year and helps them lead better lives, join us!

We are looking for a Director, CRM to join our growing marketing team at our HQ in SoHo. You will manage a team of Marketers responsible for both B2C and B2B efforts across the customer lifecycle and integrated marketing campaigns. Your team will manage the learner lifecycle using email and in-app messaging, with push notifications on the horizon. Reporting into our CMO, you will inspire a team, own business metrics and work with all parts of the business to create and promote CRM strategies that move metrics and surprise and delight our learners.

You’re rigorous about using data and insights to improve the learner experience across every stage of the lifecycle, working closely with teams across the business to make it happen. In this role, you'll exercise your full range of strategic, analytical, and creative skills to help millions of learners achieve their goals every day.

WHAT YOU'LL DO
  • Manage daily operations of a team of marketers to meet goals
  • Make important strategy and planning decisions including managing CRM budget
  • Partner with other leaders to identify important strategic programs that create operational scale and efficiency
  • Develop the learner CRM strategy and oversee the team creating email, in-app messaging and push notifications
  • Oversee the strategy of personalized CRM campaigns across the customer lifecycle including automations and ad hoc communications
  • Use data to improve marketing programs and achieve overall company goals
  • Ensure the health of the channels through regular reviews of metrics and channel health checks
  • Establish a working relationship with partners in our Marketing, Data Science, Business Operations, Product, Curriculum, and B2B teams
  • Work with analytics to establish and track metrics, with ongoing efforts to analyze data, identify trends, and implement optimizations to improve our programs
WHAT YOU'LL NEED
  • 10+ years of direct experience managing CRM campaigns and automations with a proven track record of overseeing and optimizing lifecycle emails at a consumer SaaS company with 5+ years managing teams
  • ​​Experience developing profitable CRM marketing programs and exceeding performance and revenue targets
  • The ability to create data-driven strategies with large datasets
  • Passion for customer experience and increasing the value of customers
  • Familiarity with CRM technology including ESPs and other CRM tools
  • Ability to think and perform tactically and strategically
  • Ability to pivot quickly and react to real-time data
  • Exceptional project management and organizational skills
  • An understanding of the requirements for CAN-SPAM compliance as well as the nuances of email compliance internationally in various regulatory regimes (e.g., GDPR or CASL)
  • Bachelor's Degree (Master's degree ideal)
WHAT WILL MAKE YOU STAND OUT
  • Experience with CDPs (e.g. Segment, mParticle) and their segmentation capabilities
  • Experience at medium-to-late-stage startups
  • Experience in other SaaS businesses, specifically education
  • Experience with other CRM channels such as push notifications, SMS, or in-app messaging
  • Global and/or localization experience
  • Interest in coding or passion for empowering others through coding education is a plus

At Codecademy, we are committed to teaching people the skills they need to upgrade their careers. Codecademy aims to educate a richly diverse demographic of learners with our product and in order to accomplish this, we believe our team should reflect that rich diversity. Our company celebrates diversity in all of its forms-- race, gender, color, national origin, marital status, sexuality, religion, veteran status, age, ability, disability status-- and works to create an inclusive workplace where people of all backgrounds and beliefs are empowered to better their futures.

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Where we are

575 Broadway, New York, NY 10012

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
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What are Codecademy Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Jobs at Codecademy
41

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Design + UX
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Product
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Content
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Manager, Strategy & Special Projects

Codecademy
Greater NYC Area
2 days ago
+19
Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with

Technical Article Writer : Free Team

Codecademy
Greater NYC Area
2 days ago
+19
**At this time, we can only accept applicants that are over the age of 18 and are currently located in one of the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, MA, MD, ME, MI, NJ, NY, OH, OR, PA, TN, TX, UT, VA, VT, WA, and WI.** Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on

Senior Cloud Security Engineer

Codecademy
Greater NYC Area
3 days ago
+19
Senior Cloud Security Engineer Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects, and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to JavaScript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to

Senior Backend Engineer: Codecademy for Business

Codecademy
Greater NYC Area
3 days ago
+19
We are NYC based but remote friendly! Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects, and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to JavaScript and everything in between. Our learners have gone on to start companies, new jobs, and new lives

Staff Backend Engineer: Codecademy for Business

Codecademy
Greater NYC Area
3 days ago
+19
We are NYC based but remote friendly! Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects, and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to JavaScript and everything in between. Our learners have gone on to start companies, new jobs, and new lives

Senior Engineering Manager: Learner Experience Team

Codecademy
Greater NYC Area
3 days ago
+19
We are NYC based but remote friendly! Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects, and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to JavaScript and everything in between. Our learners have gone on to start companies, new jobs, and new lives

Senior Engineering Manager: Free Team

Codecademy
Greater NYC Area
3 days ago
+19
We are NYC based but remote friendly! Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects, and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to JavaScript and everything in between. Our learners have gone on to start companies, new jobs, and new lives

Senior Fullstack Engineer: Discovery Team

Codecademy
Greater NYC Area
3 days ago
+19
Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with Codecademy, and we’re thrilled to be working to take that impact to the next level.

Staff Data Engineer

Codecademy
Greater NYC Area
3 days ago
+19
Codecademy is looking for a Staff (Senior) Data Engineer who will partner with the Director of Data Engineering and Data Science to devise a strategic roadmap to meet our data needs. Our application has accumulated billions of data points and is generating millions more each day that we are looking to use for building more intelligent recommendations and learning solutions for our millions of learners. We believe that everyone’s learning journey is unique and we can leverage data to personalize learning for each user.

Chief Marketing Officer

Codecademy
Greater NYC Area
3 days ago
+19
Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with

Manager, Account Management

Codecademy
Greater NYC Area
4 days ago
+19
We are NYC based but remote friendly! Hello, World! Codecademy has helped over 45 million people from around the world upgrade their careers with engaging, accessible, and flexible education on programming and data skills. We provide over 200 hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with

Subject Matter Expert : Intro to DevOps

Codecademy
Greater NYC Area
6 days ago
+19
What You'll Do Work with a Curriculum Developer to create and refine a high-level syllabus for Introduction to DevOps Create an end-to-end project outline for learners that includes all of the relevant skills and learning outcomes that will be taught within the course  Review the lessons, quizzes, projects, and other content items that other members of the Curriculum team create as we turn that syllabus into reality Provide complex technical and pedagogical insights in such a way that other team members—and, ultimately, Codecademy learners—can understand

Senior Engineering Manager, DevOps

Codecademy
Greater NYC Area
1 week ago
+19
We are NYC based but remote friendly! Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives

Director, CRM

Codecademy
Greater NYC Area
1 week ago
+19
Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with

Chief of Staff

Codecademy
Greater NYC Area
1 week ago
+19
The Chief of Staff will report to the CEO and serve an instrumental role in helping Codecademy and its CEO achieve their goals. This role has a broad remit for a self-starter and natural problem solver who is an expert in organizational dynamics and is at ease in ambiguity. Successful candidates will meld their EQ, humility, business acumen, and structured strategic thinking to provide leverage to the CEO and executive team in order to grow the business. This job’s working habits mirror those of the CEO: you should expect to feel like an owner in the business and work closely with the CEO, oftentimes off-hours if required. We are excited to add to our excellent team with this strategic hire. 

Senior Information Security Analyst

Codecademy
Greater NYC Area
1 week ago
+19
Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with Codecademy, and we’re thrilled to be working to take that impact to the next level.

Subject Matter Expert : Cloud Computing

Codecademy
Greater NYC Area
1 week ago
+19
# What You'll Do Work with Curriculum Developers to design a syllabus, scope, and outline requirements for cloud computing content on the Codecademy for Business curriculum roadmap Review the final products created by content contributors for technical accuracy and provide clear, specific, actionable feedback Evaluate existing learning paths and identify any serious gaps in content Provide clear explanations of technical concepts.

Content Contributor : Cloud Computing (contract)

Codecademy
Greater NYC Area
1 week ago
+19
**At this time, we can only accept applicants that are over the age of 18 and are currently located in one of the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, MA, MD, ME, MI, NJ, NY, OH, OR, PA, TN, TX, UT, VA, VT, WA, and WI.** About Codecademy Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible

Product Manager

Codecademy
Greater NYC Area
1 week ago
+19
Hello, World! Codecademy has helped tens of millions of people upgrade their careers, build meaningful projects and gain confidence in their technical skills with engaging, accessible, and flexible products. Our customers have gone on to start companies, new jobs, and new lives thanks to the skills they gained with Codecademy, and we’re thrilled to take that impact to the next level. Codecademy was started in 2011 by two college students in a

Senior Product Manager

Codecademy
Greater NYC Area
1 week ago
+19
We are NYC based but remote friendly! Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives

Senior Application Security Engineer

Codecademy
Greater NYC Area
1 week ago
We are NYC based but remote friendly! Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects, and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to JavaScript and everything in between. Our learners have gone on to start companies, new jobs, and new lives

Community Manager

Codecademy
Greater NYC Area
1 week ago
Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to JavaScript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with

Senior Backend Engineer: Core Services

Codecademy
Greater NYC Area
2 weeks ago
We are NYC based but remote friendly! Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects, and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to JavaScript and everything in between. Our learners have gone on to start companies, new jobs, and new lives

Account Executive, B2B

Codecademy
Greater NYC Area
2 weeks ago
We are NYC based but remote friendly! Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to JavaScript and everything in between. Our learners have gone on to start companies, new jobs, and new lives

Senior Backend Engineer: Discovery Team

Codecademy
Greater NYC Area
2 weeks ago
Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with Codecademy, and we’re thrilled to be working to take that impact to the next level.

Senior Backend Engineer: Reach Team

Codecademy
Greater NYC Area
2 weeks ago
Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with Codecademy, and we’re thrilled to be working to take that impact to the next level.

Senior DevOps Engineer

Codecademy
Greater NYC Area
2 weeks ago
Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with Codecademy, and we’re thrilled to be working to take that impact to the next level.

Manager of Account Services

Codecademy
Greater NYC Area
2 weeks ago
Hello, World! Codecademy has helped over 45 million people from around the world upgrade their careers with engaging, accessible, and flexible education on programming and data skills. We provide over 200 hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with Codecademy.

Senior Data Engineer

Codecademy
Greater NYC Area
2 weeks ago
Codecademy is looking for a Staff (Senior) Data Engineer who will partner with the Director of Data Engineering and Data Science to devise a strategic roadmap to meet our data needs. Our application has accumulated billions of data points and is generating millions more each day that we are looking to use for building more intelligent recommendations and learning solutions for our millions of learners. We believe that everyone’s learning journey is unique and we can leverage data to personalize learning for each user.

Product Marketing Manager

Codecademy
Greater NYC Area
2 weeks ago
Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to JavaScript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with

Curriculum Developer: Web Development

Codecademy
Greater NYC Area
2 weeks ago
We are NYC based but remote friendly! Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives

Design Manager

Codecademy
Greater NYC Area
2 weeks ago
***We are NYC based, but this role can be fully remote within the United States Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to

Events Coordinator

Codecademy
Greater NYC Area
2 weeks ago
Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to JavaScript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with

UX Researcher

Codecademy
Greater NYC Area
2 weeks ago
***We are NYC based, but this role can be fully remote within the contiguous United States Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have

Data Scientist, Machine Learning

Codecademy
Greater NYC Area
2 weeks ago
We are NYC based but remote friendly! Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives

Senior Data Scientist, Machine Learning

Codecademy
Greater NYC Area
2 weeks ago
We are NYC based but remote friendly! Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives

Senior Frontend Engineer: Codecademy for Business

Codecademy
Greater NYC Area
3 weeks ago
Implement the features and user experiences that power Codecademy’s web application like our interactive learning environment or user facing dashboards. Architect efficient and reusable front-end systems that drive complex web applications. Collaborate closely with our Curriculum, Data Science, Design, Marketing, and Product teams to build an engaging user experience for our learners.

Senior Backend Engineer: Growth

Codecademy
Greater NYC Area
3 weeks ago
We are NYC based but remote friendly! Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects, and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to JavaScript and everything in between. Our learners have gone on to start companies, new jobs, and new lives

Senior Backend Engineer: Learner Experience Team

Codecademy
Greater NYC Area
3 weeks ago
Codecademy’s Learner Experience Team owns the core learning experience on Codecademy for all users, and collaborates across a variety of other product teams to deliver on this goal. The team is constantly working to identify new and engaging ways to improve users’ experience with our platform. Example initiatives on this team could include a re-design of our interactive learning environment or the introduction of practice.

Senior Backend Engineer: Acquisition Team

Codecademy
Greater NYC Area
3 weeks ago
This team is focused on attracting new learners to Codecademy and enrolling them in the right learning experience within our products. The team helps grow our business by understanding our learners and using this information to make our Pro product more appealing.  We work on projects like our product experimentation framework, finding new ways of acquiring users, and shipping experiments to improve our user experience. 

Senior Curriculum Developer: Data Engineering

Codecademy
Greater NYC Area
3 weeks ago
We are NYC based but remote friendly! Hello, World! Codecademy has helped tens of millions of learners upgrade their careers, build meaningful projects and gain confidence in their skills with engaging, accessible, and flexible education on programming and data skills. We provide hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives