Director, Digital Engagement

| Greater NYC Area
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DESCRIPTION

EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Description

You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems and driving digital solutions. You are an Ideal Team Player exhibiting the three essential virtues of being Hungry, Humble, and Smart. If this sounds like you, this could be the perfect opportunity to join EPAM as a Director, Digital Engagement. Scroll down to learn more about the position’s responsibilities and requirements. REQ #: 205141159

WHAT YOU’LL DO

  • Digital Consulting / Client Leadership
    • Serve as an expert digital consultant leading Digital Business Transformation initiatives and producing relevant deliverables
    • Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives
    • Be a thought-leader, evangelize and drive collaborative, user-centered approaches to defining and solving problems within Healthcare or Life Sciences industries
    • Align with EPAM Account Managers and Senior Leadership to co-develop / support account plans and strategies for delivery, growth, and client satisfaction
    • Serve as the digital engagement lead, responsible for digital strategies and program/product roadmaps, and work directly with client product and/or IT teams to position the engagement and EPAM for success
    • Understand the intersection between technology, customers, and business
  • Digital Solution Delivery
    • Responsible for shaping digital CX solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
    • Understand the full end-end product cycle, from product vision/strategy, user experience design through development and release. Working closely with project/program management to ensure successful delivery through an integrated delivery model
    • Orchestrate digital/business transformation and product solutions, teams, strategic roadmaps, data-driven experience design, platform implementation, and continuous improvement/optimization programs
  • Relationship Management
    • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
    • Develop effective relationships with key internal executives, BU heads, Account Managers, Solution SME’s, Sales and Delivery Leaders
  • Drive Growth
    • Drive digital revenue within the client / account portfolio by identifying opportunities and influence / sell-in EPAM CX services
    • Align with EPAM BU’s goals and objectives, support company financial goals by achieving digital revenue targets
    • Support sales / pre-sales activities by assessing digital opportunities, responding to RFP’s, creating proposals and presentations, establishing relationships with clients and prospective clients, and helping to close / sign new deals
  • Your performance scorecard will include
    • Impact on Client Value and Business Growth – achieve target revenue goals
    • Impact on Operating the Business – achieve target billable utilization and account margin
    • Impact on Our People and Team(s) - contribute to EPAM and Digital Practice people initiatives

WHAT WE OFFER

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
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Location

Located just West of Madison Square Park, EPAM is surrounded by great lunch spots and easily accessible by New York and NJ public transportation.

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