The Director of Engagement (DoE) leads a team of Engagement Managers (EMs) and plays a pivotal role in driving Customer satisfaction by ensuring the Customer achieves exceptional value through the partnership with ActionIQ. The DoE is responsible for understanding the Customer’s business and priorities and enable the team of EMs to realize the result Customers envisioned when choosing ActionIQ. This entails training, supervising, assisting, supporting, and empowering EMs to do their work as independently as possible. It also means devising and rolling out processes to ensure robust execution and visibility. This role is crucial for customer management, expectation setting, as well as providing critical prioritization towards product improvements.

This also means building strong relationships of trust with stakeholders in all the relevant teams within the customer’s organization. The DoE is expected to help the Customer set ambitious yet realistic business goals and ensure that all internal teams are aligned with these expectations. He/She is also accountable for the project management of the work involved, the logging of successes and the sharing of this information among the relevant customer stakeholders.

Key responsibilities include:

• Managing a team of Engagement Managers to drive customer success and satisfaction
• Providing leadership and direction to internal teams on behalf of the Customer
• Accountability for setting and delivering on commitments to Customer
• Contributing to the development of marketing strategies, testing, execution and analysis of Customer programs
• Represent the interests of the customer to call on necessary internal talents to deliver on expected deliverables
• Maintain strong relationship and support from Customer’s data team, analytics team, and all user teams
• Understand Customer’s business model, current tactics, successes, challenges, and competitive threats.
• Developing users and collecting success stories to ensure increasing platform usage and Customer success awareness at all levels within Customer organization
• Ensure Customer’s enthusiasm with relationship and reference-ability of client with prospects..
• Coordinating and managing internal and external client meetings; responsible for daily/weekly communication with key contacts
• Ensuring timeliness and quality of deliverables to Customer and proper expectation management.

Requirements

• Bachelor's degree required - MS/MBA or applicable advanced degree preferred, in analytically driven field.
• 7-10 years of client services/account management in a management consulting/digital marketing agency/system integrator company required
• Proven experience managing and enabling a team of customer facing talent
• Must have strong database marketing, email and CRM experience
• Experience with data integration and data management principles.
• Experience with response metrics, trends, and marketing measurement methodologies
• Strong project management, interpersonal, and negotiation skills
• Proven experience managing client relationships, especially sensitive issues, and effective problem solving; ability to analyze problems and produce a viable solution
• Flexible management style and ability to multi-task and work well in a fast changing environment
• Willingness to travel up to 30% of the time.

Benefits

• Competitive compensation package, including significant equity component
• Strong work/life balance culture
• Unlimited vacation
• Work with a top notch engineering team building a leading edge data solution
• Contribute to the growth of a hot startup backed by the most presdtigious VCs (Sequoia, Andreessen Horowitz, FistMark, March)
• Learn the business side of data, technology and enterprise software. Find out what it really takes for software to deliver real value for real customers.
• Work with leading edge marketing organizations and acquire deep understanding of how modern consumer marketing functions.
• Top health insurance benefits