Director of Integrated Marketing- Evens at Thirty Madison

| Greater NYC Area | Remote
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About Thirty Madison 

Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of specialist-level healthcare with the convenience of telemedicine.

In just three years, we’ve built four brands on top of our platform: Keeps (for men’s hair loss), Cove (for migraine), Evens (for GI conditions), and our newest brand, Picnic (for allergies). We’re growing rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.

This year, we are honored to become Great Place to Work certified and be included on Built In's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day.

The Role

Evens’ mission is to be the primary destination for patients with Gastrointestinal (GI) issues. By providing access to specialized care, Evens makes it possible for patients to go from an initial diagnosis to a personalized treatment plan that includes ongoing care support.

Our primary mission is creating access to seamless, affordable, and high-quality care built on a sound clinical foundation. In this role, you’ll be responsible for defining and driving the brand forward while optimizing for growth, particularly for a condition that has long been stigmatized. Fundamentally, you believe that these two things need to happen in unison to successfully grow a business at this stage. You’ll be the day-to-day thought partner to the GM and a leader on the Evens team. 

The ideal candidate is a customer-focused, collaborative problem solver. We look for teammates who are curious, proactive, and willing to ask the tough questions to ensure that the quality and personalization of our message isn’t sacrificed as we scale. 

This role reports into the General Manager, Evens

You’re the right person for this role if you are:

  • Customer-obsessed. You keep your customer in mind when it comes to the brand and always build and create with their current pain points in mind. 
  • Excited to roll up your sleeves. Excited​ ​to​ ​be​ ​part​ ​of​ ​a​ ​growing​ ​team,​ take initiative, and drive results with a hands-on mentality and a ‘no task is too small’ attitude.
  • Comfortable with ambiguity and constant change. We’re quickly learning and iterating and have a lot of work to do to rewrite the GI care experience for our customers
  • Curious and iterative. You believe in a cycle of iterating, testing, implementing and do not miss a beat in the midst of change. If the first solution doesn’t work, you’re excited to find one that does.
  • Results-driven and brand-obsessed. You want to push the brand to be the best it can be, and you take performance of the brand into account. 

Some things you (and your team) will work on directly:

  • Owning brand and growth marketing, including but not limited to:
    • Establishing Evens as a trusted destination for GI care
    • Developing and executing an integrated marketing strategy – understanding the role that both brand and growth play in a larger strategy, and excited to build a marketing function where the two enable each other.
    • Owning the budget and allocation strategy
    • Leading and owning the quarterly goal setting process for customer acquisition, retention, brand awareness, and ultimately, ROI
    • Building and managing the Evens marketing team needed to execute against the integrated marketing strategy
  • Developing and evolving the Evens voice, defining how we talk to our patients across paid and organic channels, including: CRM, paid social, SEO, long-form content, partnerships and community management. 
  • Leveraging analytics and data to optimize the Evens customer funnel-- from awareness to conversion and retention.
  • Evaluate how and when to expand into new channels, including developing a strategy and framework for executing campaigns within them (e.g. influencer, ambassadors, affiliate).
  • Leveraging data and research and building a structure that allows for a culture of testing, learning and iteration across both existing and experimental marketing channels.

You should have:

  • 6+ years of marketing experience, including 2+ years owning marketing channels and 2+ years leading a team
  • Experience working in fast-growing D2C/e-commerce companies
  • Experience that demonstrates your ability to lead successful marketing campaigns that drive customer engagement and top of funnel results
  • Experience driving a strong brand voice across various digital touchpoints
  • Nice-to-have: Experience in a similar role at a healthcare company
Benefits for full-time Thirty Madison employees:
  • Competitive salary packages and career development opportunities
  • 100% coverage on many health, dental, and vision insurance plans
  • 401k with a match, commuter benefits, and FSA
  • Budget for the technology tools you need — whether it’s a laptop, monitor, or special software
  • Annual $750 vacation stipend and $750 wellness allowance

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us to request accommodation.

*Please be aware that there are fraudulent entities who are claiming to be affiliated with Thirty Madison in order to trick job seekers into divulging personal information or making payments based on false representations while impersonating Thirty Madison. These entities solicit money and personal information under the guise of offering you a position with Thirty Madison. The scammers use many methods to perpetuate these scams, including using Thirty Madison’s trademarks on their correspondence to potential victims. Thirty Madison takes the safety and integrity of those seeking employment with us very seriously and we work cooperatively with our legal team, security department and local authorities to address this issue. If you receive a job offer that claims to be from Thirty Madison, please take steps to confirm that it is legitimate by reviewing the offer carefully and contacting Thirty Madison directly if you have any concerns at all. Please note that Thirty Madison will never ask you for bank account or credit card information, and Thirty Madison will not charge you money to apply for a job with Thirty Madison.*

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Location

Thirty Madison’s office is just south of Midtown Manhattan, easily accessible from multiple subway lines and commuter rails, and just a few blocks from Madison Square Park.

An Insider's view of Thirty Madison

How would you describe the company’s work-life balance?

I really appreciate that Thirty Madison has tools put in place that show the company truly values work-life balance. We have monthly Refresh Days where the whole company is off, and we also have an annual vacation stipend offering $750 for people who take a full week off during the year, encouraging us to detach and take a vacation!

Michelle

People Business Partner

What's the biggest problem your team is solving?

"Infrastructure" can be an overloaded term. To me, Infrastructure is everything up, down and to the sides of the code that Engineers are writing. Our goal is to abstract those bits away, so we can guarantee safety, speed and reliability by default. That way Engineers can focus on building features that deliver value to our patients.

Lawrence

Engineering Manager

How has your career grown since starting at the company?

Thirty Madison has provided me with the opportunity to work with individuals who share experiences and expertise with one another daily. We are a savvy team that cares about employee development and self-growth. It is through collaboration and curiosity that I’ve become #bettereveryday both inside and outside of our organization.

Em

Learning and Development Specialist

What is your vision for the company?

Thirty Madison’s goal is to improve the lives of people with chronic conditions. For Cove this means to meaningfully help every migraine sufferer. We are here for our patients, whether they want to connect with a doctor or just be better informed. Migraine holds way too many people back in leading the lives they want to, and we need to change that.

Caroline

General Manager of Cove

What are Thirty Madison Perks + Benefits

Thirty Madison Benefits Overview

-Competitive salary, equity, and career development opportunities
-100% coverage on many health, dental, and vision insurance plans
-Pre-tax commuter benefits, 401k, and FSA
-Budget for the technology tools you need — whether a laptop, monitor, or special software
-Unlimited vacation days and annual $750 vacation stipend

Culture
Partners with Nonprofits
Thirty Madison partners with Non Profits such as the Arthur Ashe Institute for Urban Health to help the underserved get education and access to medical treatment.
Friends outside of work
Eat lunch together
Intracompany committees
Thirty Madison has committees for DEI, Future of the Office and Social, all comprised of volunteers that rotate during the year to make sure we are driving the right initiatives and events.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Thirty Madison provides a reimbursement for wellness expenses alongside a fully covered premium Calm app membership for mindfulness and meditation.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
During COVID, Thirty Madison provides up to $1,000 a month to cover incremental childcare and/or distance learning costs.
Generous Parental Leave
We provide 14 weeks of paid leave for the primary caregiver and 7 weeks of paid leave for the secondary caregiver with the option of a flexible return to full-time work.
Flexible Work Schedule
We're big believers in a flexible work schedule that takes both your needs and your co-workers' needs into consideration.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
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