Director, Marketing Operations
Aircall is on a mission to revolutionize the business phone.
We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool.
But behind our product are the people driving it. Ambition, teamwork, transparency and community — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded.
So if you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest growing B2B startups — then Aircall is the company you're looking for!
About The Role
We're looking for a Marketing Operations expert to join our marketing leadership team. You’ll work with a talented, caring, and strong marketing leadership team to make us more efficient, identify strategic opportunities, and ultimately help provide an incredible (and effective) customer journey. You’ll guide us on our resource allocation, own the technical stack, optimize our spending and budgets, and assess the impact of all our marketing initiatives.
What you'll do:
- Collaborate across marketing leadership to assess resources allocation and optimize our investments.
- Partner with all our regional Sales, Marketing, Customer Success teams in North America, EMEA, APAC, and LATAM to optimize our go-to-market strategies
- Establish the right reporting rhythm for attribution and ROI tracking across all marketing initiatives - brand, paid, events, nurture, etc.
- Assess and determine our marketing technology stack, integrate our tools across the team, and empower our teams to leverage these systems
- Manage and mentor a small team of ambitious Marketing Operations Specialists
- Optimize the customer experience by understanding our customers’ journey to Aircall and identifying various points within the journey that could be improved
- Leverage data to team up with marketing leadership and all go-to-market leadership on opportunities to scale the business more efficiently
- Lead our marketing reporting and partner with the CMO to track and analyze critical efficiency metrics
- Partner with our Data and Revenue Operations teams to create a consistent set of reporting that can assess performance across all channels, teams, and regions
- Organize our weekly marketing leadership team meetings: collaborate with marketing leadership to set appropriate agendas and reporting
What you'll bring:
- Experienced marketing operations leader at a fast growing B2B or SaaS company
- Analytical mind with the ability to find the story within a complex set of data
- Strong management skills and desire to lead a team
- Technical skills - fluent in all necessary tools and skills to run autonomously in the role (we use Marketo for marketing automation)
- Strong storytelling skills and ability to see the big picture within the data
About Aircall:
We believe that everyone’s voice is unique and valuable. That’s why we advocate to empower the voice of both our employees and our customers. Being fully engaged at work means that we’re happier, more confident, and more excited to achieve great things together.
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across two continents. We give you the freedom and tools to do your best work, and foster an environment you can do it in. We also have some sweet perks like:
- Medical, dental, and vision insurance is 100% covered
- Unlimited PTO — take the time you need to come to work feeling great!
- 401k plan (with company matching!)
- Equity
- Competitive salary with fitness/wellness, internet, and childcare reimbursement
- 4-month primary parent/caregiver leave policy and 1-month secondary parent/caregiver leave policy
Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.