About the role

Product Marketing is at the heart of communicating the impact of FireHydrant’s reliability platform to Engineering, IT, and SRE leaders across the software industry. We’re looking for a Director of Product Marketing to influence our product strategy, inform our go-to-market plans, and clearly communicate our product value directly to users and through our Sales team. You’ll be developing our product positioning and messaging, launching products to a rapidly growing market, and contributing directly to our core business metrics.

The work you’ll do

• Own the product messaging and positioning that aligns sales, marketing, product, and engineering and reinforces our corporate story
• Understand our funnel and define a content and program roadmap that removes friction and reinforces value along the customer journey
• Build and drive a process for launches, so when we ship features, everyone across product, marketing, and sales are aligned on the what, when, and why 
• Design sales enablement frameworks that create confidence, clarity, and alignment
• Collaborate with sales, marketing, product, and finance to identify market segments, establish pricing and packaging, and create and evaluate financial models
• Grow our product marketing team as we scale
• Establish a partnership with the product team that allows you to provide perspective and create some healthy tension 
• Put the customer at the center of all you create. This spans thinking like a customer to evaluate the value of your presentations, demos, content, etc. to actually putting the customer voice into your content. 
• Become the resident expert on the emerging incident management category. You should be such a natural student of the category that you become comfortable having deep, meaningful and dynamic conversations with Site Reliability Engineers.
• Act as an expert at the competitive landscape. Know why, where, and how we win and go hard on helping the market understand that. 

We’re looking for someone who

• Knows how to tell a story to a technical audience, explain technical concepts clearly, and leads with empathy in communicating to our current and future customers.
• Gets their hands dirty on the implementation and pulls themselves up to track the big picture.
• Integrates both qualitative and quantitative data to identify opportunities and improvements to our customer acquisition, adoption, and retention efforts.
• Has subject-matter expertise in DevOps, SRE, or cloud infrastructure technologies.
• Has experience in enterprise SaaS products, particularly marketing to IT, Engineering, or Security leaders.
• Utilizes superb verbal, written, and presentation communication skills. Comfortable communicating with both internal and external audiences.
• Thrives in a fast-paced product-led technology company, communicates well both synchronously and asynchronously, and has experience working on a distributed team.

About FireHydrant

FireHydrant is building the only platform focused on site reliability. The FireHydrant platform includes Incident Response, Status Pages, and more, so companies can take control of their complex system, reduce downtime for their customers, and work better together. We’re a Series B company with around 80 employees (and growing!) who sit across the United States. Check out our blog to learn more about us.

Life at FireHydrant

• We’re remote-first with employees around the US, with our physical headquarters in NYC (Union Square)
• 1-2x per year we will gather in-person as a company; as teams we gather another 1-2x per year depending on the safety of such a gathering, and have virtual events throughout the year
• We collaborate through Slack, Zoom, Notion, and Google Workspace
• Kind candor - we expect honesty delivered through kindness, first and foremost
• Transparency & equity - information is shared openly in Slack channels; we welcome ideas and contribution regardless of role or experience level
• We value building trust, acting with integrity and continuously improving

Benefits

• 100% employer-paid health, vision, and dental premiums for the employee and 75% for dependents
• Unlimited vacation policy with a minimum requirement of three weeks off per year, with sustainable working hours and healthy work/life balance
• Home office stipend: get your workspace set up in a way that works best for you
• 401k match

Compensation

FireHydrant believes that everyone should be compensated fairly and we strive for transparency within our organization and the industry. We set our salaries at the 75th percentile of pay for the San Francisco market using compensation data from hundreds of companies at our stage. Additionally, everyone in a given role is paid the same without adjusting for locality. The salary for this position is $225,000 depending on leveling.

Requirements

• FireHydrant requires that all newly hired employees are fully vaccinated against COVID-19, subject to reasonable accommodations provided based on medical need or religious belief.
• All employees must be able to show authorization to work in the US.

Note: FireHydrant is not working with agencies for this role.