About us

SimpleHealth is on a mission to reduce unnecessary doctor visits and save patients time and money. Come be part of a bright and passionate team that loves to solve hard problems and seeks to drive down spiraling healthcare costs.

We have a diverse culture rooted in honesty and transparency, and we know that each voice matters.

We strive to ensure that everyone has a healthy work-life balance, with a minimum vacation policy, work-from-home, flexible scheduling, and paid parental leave. Teammates are encouraged to continue learning, both in their specialty and within their other interests. Growth is not confined to job descriptions, with active encouragement to try other roles within the organization. 

The Role

Reporting to the SVP Performance, the Director, Retention and CRM, will own the strategy, planning and execution for SimpleHealth’s company wide retention KPI’s and milestones. In this role the individual will drive the SimpleHealth’s business objectives forward within the marketing organization and cross functionally as SimpleHealth’s Retention Business owner. They will work closely with the SVP Performance to ensure all areas of retention are being addressed and planned, working cross functionally with the following departments, Product/Dev, Operations, Finance and Data. If you love using data, modeling and driving high-impact projects to grow companies then this role is made for you!

Essential Functions

The Director of Retention and CRM will lead the end-to-end strategy and execution in the following areas: 

• Develop a deep understanding of the patient experience process from acquisition to fulfillment, understanding SimpleHealth’s wins and opportunities surrounding churn and retention. 
• Inclusive in the retention roadmap, explore and determine successful pathways to create a SimpleHealth loyalty program in creating ambassadors and fans of the brand. 
• Lead development and execution of CRM strategy and function, including data gathering and quality, patient understanding, targeting, marketing deployment and loyalty program establishment
• Develop insights and actionable items that can influence patient behaviors throughout their lifetime to retain their relationship with SimpleHealth. 
• Set the calendar and pacing surrounding the work of retention optimization and the opportunities that need to be addressed.
• Be a cross-functional leader in the organization to ensure various departments are delivering on holistic company Retention goals, this role is the end-to-end lead for retention at SimpleHealth and will lead product/dev, operations and finance works surrounding the improvement of retention.
• Work closely with Finance and Business Intelligence to deliver the forecast on retention and LTV along with data rigor measurements along the pathway of success 
• Drive and monitor A/B and multivariate experiments to optimize key performance metrics around engagement, retention, and LTV. Analyze findings and present recommendations.

• Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize guest loyalty and drive retention
• Understand and establish insights from and evolve patient segment strategy
• Lead translating business and brand needs to partners for solution development
• Keep current with emerging CRM technologies and trends
• Partner with VP of Brand, Comms to ensure the CRM efforts are aligned with brand campaigns and timing. 

Your Qualifications

• Bachelor's Degree (preferably in economics, mathematics, quantitative discipline)
• Experience in subscription based marketing
• 5-7 years experience in retention, engagement and loyalty.
• 5 years financial management and forecasting experience
• Fluency with Looker (and ideally SQL), Excel proficiency, 
• Experience leading cross-functional teams, either formally through reporting or informally through influence
• Experience working with brand and growth marketing
• Experience in building and scaling a team for growth
• Business acumen and leadership presence

About you

• You are eager to make a difference in the world
• You are up for a challenge and bring to the table a level of business operations that is in the vicinity of fortune 500 companies
• You are a leader and eternal optimist 
• You can not only think outside the box, but know when to pick up the box and move it and start over. 

We Offer!

• Competitive Compensation 
• Company Equity 
• Paid Health Benefits for Employees
• Paid Vacation/Sick Time
• Paid Holidays
• Paid Medical Leave
• Paid Parental Leave
• Flexible Schedules

We think you should join us. Here’s why

• We see things differently. That’s why we’re building a diverse culture - with people who bring unique perspectives & backgrounds to the table. We need a diverse team to build products that serve our diverse patients.
• We’re humans first, employees second. Work-life balance matters to us - that’s why we require minimum vacation time, are flexible with when and where you work, offer paid parental leave & more.
• We’re building for longevity. Growth is not confined to job descriptions or teams, and we encourage continuous learning, both within your specialty and in other interests.
• Health matters to us, including yours. We offer benefit plans that pay 100% of employee healthcare and dental premiums, and a membership with One Medical.