Health Information Release Specialist

| Remote
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Our mission at Talkspace is to make therapy affordable and accessible to everyone. To get there, we need exceptionally talented, bright, and driven people. Want to help over one million people feel better? Come join our team!

We are looking for an experienced Health Information Release Specialist who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all. 


About This Role

  • Use proprietary systems to locate identifiers and process documents. 
  • Review documentation in the proprietary platform to determine if all information is present and correct the document type, descriptor, encounter information as needed. 
  • Log work in a database tracking system and communicate any issues with the management team.
  • Retrieve documentation from third party portals; communicate with third party vendors as necessary to ensure complete and accurate document retrieval. 
  • Process internal/external requests for medical records. 
  • Locate and arrange delivery of the medical record to the requester. 
  • Provide assistance and direction to all requesters by explaining and Release of Information procedures while providing exceptional customer service. 
  • Independently organize and prioritize time to provide full medical record availability to customers and complete all related tasks. 
  • Provide Manager/Supervisor with suggestions for improvement, fully complete logs and departmental documentation.
  • Actively participate in process improvement, engagement, department, staff and other work meetings/teams. 
  • Maintain knowledge of and adhere to all HIPPA, confidentiality and compliance regulations, rules, guidelines, policies and procedures. 
  • Additional duties as assigned

Requirements 

  • Education Minimum General Equivalency Diploma (GED) Preferred High School Diploma 
  • Associate or advanced degree in appropriate field preferred
  • Minimum Preferred two years of HealthCare, Insurance, or Administrative Support related experience preferred. 
  • Experience in a clinical or Health Information Management Department of a large health care facility.
  • Experience in working with valid authorization requests from patients, legal authorized representatives, attorneys and court systems.

Licensure

  • Paralegal skills required
  • Registered Health Information Technician (RHIT)  
  • Registered Health Information Administrator (RHIA) preferred 

Bonus Points

  • Knowledge of and experience with conflict resolution techniques and problem analysis/resolution skills preferred

Why Talkspace? 

Talkspace is a clinical quality led telebehavioral healthcare company, focused on making quality behavioral health accessible and affordable to millions in need. Its signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can send their dedicated providers unlimited text, video, picture and audio messages from anywhere, at any time. Talkspace also provides psychiatry services and prescription fulfillment, adolescent therapy and couples counseling.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us! 


EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • React NativeFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • SketchDesign
    • JIRAManagement

Location

During COVID we've decided to go remote to support Talkspacers. At least thru 2020, we are officially committed to WFH.

What are Talkspace Perks + Benefits

Culture
Daily sync
Open door policy
Pair programming
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Free Talkspace and Monthly Wellness Stipend
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Dependant on the role.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
With options for remote work when needed.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Bring your pet to your next Zoom meeting!
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
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