Who We Are: 

Cityblock Health is a new type of healthcare company, operating out of Brooklyn and backed by Alphabet’s Sidewalk Labs, along with some of the top healthcare investors in the country.

Our mission is to radically improve the health of urban communities, one block at a time. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we bring the capability to deliver care in the home and neighborhood with our field-based teams.

In close collaboration with community-based organizations and a leading commercial partner, we are reorganizing the health system to focus on what matters to our members. We deliver personalized primary care, behavioral health, and social services through a network of neighborhood hubs with deep community-based partnerships and world-class technology.

We partner with payers and at-risk providers, taking the capitated financial risk to care for their most vulnerable, high and rising risk members. Additionally, we invest in strategic partnerships with community-based and social services organizations, in some instances bringing them into the value equation through sub-capitation and performance-based compensation.

Over the next year, we’ll grow quickly, including entering new markets, each with their own commercial relationships and field-based teams. This role will be a key contributor to the success of our business.

Role overview: Internal communications will encompass all the ways that we connect across our team, and as a result, is a reflection of our values, ways of being, and the culture we strive to build. It’s not just about what we say, but how we say it, and the medium in which we do so. It’s also equally about giving people the avenues and tools to be heard—to bring people along, instill a culture of transparency and openness around decision-making, key projects in flight, and a way to display appreciation and celebration of shared wins. Cityblock’s Internal Communications Lead will stand up and lead this function in partnership with key stakeholders around the organization.

You will have the opportunity to build an internal communications framework and structure, to flex and scale with us as we face rapid growth. In this position, you will have the opportunity to both create new systems and provide detailed oversight of existing workflows. You will build deep working relationships across our varied business functions. You will drive an array of initiatives that ensure our team feels informed, engaged, and fulfilled by their work.

Joining in the early stages of this high growth company will afford the opportunity to work extremely closely with key leaders across the organization.

If you have an entrepreneurial mindset, believe in a humans-first approach, seek out multi-dimensional opportunities and challenges, and excel in collaborating across teams, we want to hear from you!

You will:

• Communicate Cityblock’s mission, values, and goals to employees such that all in the organization are aware of team projects and strategies, and equipped to be ambassadors and culture carriers of Cityblock
• Build communication channels, strategies, and tactics that support our team and employee experience goals and objectives (eg. team NPS)
• Partner closely with regional market leaders to ensure company-wide messages are communicated effectively and with a consistent voice
• Partner cross-functionally to develop and distribute communications strategies and materials regarding organizational growth, personnel changes (new hires, departures, and promotions), and general informational content
• Design structure and timing of internal messaging, as well as build and deliver messaging that resonates with diverse audiences
• Deeply understand the leadership’s as well as company voice to build a cohesive brand and write, edit, and build communications across the company (thought pieces, emails, etc)
• Manage a content review and governance process to improve the quality and consistency of content around the company
• Develop and track metrics & KPI’s to measure the impact of internal communications messages and channels, and develop tools to improve communication effectiveness
• Oversee the content and production of company assets (intranet, company events calendar, etc) as well as all-hands meetings (corporate and company-wide) 

You’d be a good fit if:

• You have 5+ years of experience in high-growth start-ups or an organization with a central and disseminated workforce
• You are deeply passionate about our mission and excited by how this role will drive the Company’s success
• You are a self-starter, entrepreneurial in nature, able to take initiative and chart a path through complex, cross-functional work
• You have significant experience as an internal communications expert, formally or informally, and assessing different audiences needs (corporate operations and front-line care delivery teams)
• You have strong organizational skills, and deep familiarity to develop and execute a multi-platform communications strategy
• You have excellent skills with communication - whether it be interpersonal, in presentations, in writing or orally - and can tailor communications to your audience
• You are hands-on and not afraid to dive into the details
• You are able to connect with people easily as well as build a maintain relationships 

Nice to have:

• Experience in an early-stage health-tech startup

Please include in your application:

• A resume and/or LinkedIn profile 
• A short cover letter 

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.