Internal Communications Lead

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SeatGeek is poised to grow at an incredible rate, all in the pursuit of our ambition to transform the live-event experience for fans, teams and venues. We believe that our people are our most important asset, and transparency is key to maintaining the culture we've worked hard to build.
We're looking for an Internal Communications Lead to own communications strategies across SeatGeek, helping to unite our global team around our goals and facilitate understanding across offices and teams.
In this role, you will build and execute an internal communications strategy as well as operate and maintain the global communications infrastructure and processes for the company. You will manage several SeatGeek communications platforms and programs including bi-weekly global all-hands meetings, company update emails, and offsites helping to ensure employees are receiving and understanding critical information to do their jobs well and with enthusiasm. This may include playing a primary role in moments of high-sensitivity and crisis.
Our ideal candidate will pair exceptional strategy and creativity with effective project management. You'll report to our Head of PR & Communications.
What you'll do

  • Develop and execute an integrated global strategy and messaging to ensure each member of our diverse and decentralized employee base understands our corporate narrative, long-term strategy, and near-term goals
  • Align internal and executive messaging with the company's vision, mission, and positioning; lead internal communications for our quarterly goals and earnings reporting ensuring employees understand how our results map back to SeatGeek's mission
  • Develop a plan to convey SeatGeek's operating plan and KPIs to employees, in partnership with our CEO and departmental Chief of Staffs
  • Co-own and co-produce our bi-monthly all-hands meeting including agendas, content, speakers, and prep calls
  • Develop and manage a range of communication channels to most effectively deliver messages to different audiences; partner closely with senior leadership across departments to develop communications that build engagement and a positive, transparent culture
  • Own key internal knowledge bases, including our internal company wiki, ensuring accuracy and consistency of tone and style across the organization
  • Guide senior leadership on the manner in which messages and key themes are communicated to ensure consistency and clarity. Improve communications quality and cadence from our leadership team
  • Co-create feedback loops to ensure internal communications and our management team get an accurate perspective on how employees are receiving information and how well that information is being absorbed


What you have

  • 6+ years of work experience; at least three in a communications with at least 50% of your time dedicated to internal communications
  • Exceptional writing, editing, and proofreading skills as well as a journalistic ability to source stories from employees. Ability to write for the voice and style of CEO and other executives
  • Superior organizational and project management skills
  • Excellent presentation skills (google slides) and experience with video presentations
  • Keenly aware of company goals and values coupled with the ability to relay them clearly to employees
  • Experience creating communications for a diverse and global audience
  • Ability to take internal communication tools to the next level
  • An eye for design with exceptional attention to detail; graphic design chops a bonus
  • High EQ with the ability to relate to and build trust with our diverse team


Perks

  • Equity stake
  • Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
  • A WFH stipend to support your home office setup
  • Flexible PTO
  • Up to 16 weeks of paid family leave
  • 401(k) matching program
  • Health, vision, dental, and life insurance
  • Annual subscriptions to Headspace, Ginger.io, and One Medical
  • $120 a month to spend on tickets to live events
  • Annual subscription to Spotify, Apple Music, or Amazon music


SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlexFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • LookerAnalytics
    • SketchDesign
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Our office is in the heart of the Flatiron District, conveniently surrounded by multiple subway and Path stations.

An Insider's view of SeatGeek

What are some social events your company does?

The importance of gathering is baked into our DNA at SeatGeek! We always take time to celebrate milestones together, whether in person or virtually, and, while we throw an amazing End of Year party, my favorite events are a little more personal! We empower employees to create their own social events from fitness classes to crafting or or tv nights!

Erin

Workplace & People Programs Manager

What projects are you most excited about?

An ongoing project I am excited about is the redesign of one of the core flows in our app. It is a high impact, cross functional initiative and I love how we’ve been able to implement a new technical foundation, introduce new features, and improve the user experience. I’m looking forward to the initial release and gathering insights from consumers!

Jenny

Software Engineer II

How do you empower your team to be more creative?

We encourage teams to solve problems and create delightful customer experiences, not implement pre-defined solutions. Our teams leverage research/data to understand our customers needs and behaviors, but we also believe that giving teams the space to be creative during a discovery phase opens the possibilities of what they can come up with.

Bree

Director, Portfolio Management

What are SeatGeek Perks + Benefits

SeatGeek Benefits Overview

At SeatGeek, two of our goals related to benefits and perks are wellness and work/life balance. Whether it's generous time off or subscriptions for mental and physical wellbeing, we want to make sure employees are taken care of at work and outside of it.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
We partner with DEI job boards and employer branding channels. We also priorities HBCUs and underrepresented groups at colleges nationwide each year during campus recruiting for our R&D team.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

SeatGeek employees receive a monthly ticket-purchase stipend for live events!

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