Marketing Operations Analyst

| Greater NYC Area | Remote | Hybrid
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Marketing Operations Analyst

At Sisense, we are on a mission to empower modern data teams to deliver insights to everyone inside and outside their organizations. We bring “power to the builders” by enabling our customers to answer complex questions with data and drive the best business outcomes possible. 

Sisense’s mission is to ensure every employee who joins our company has the opportunity to do the best work of their career. We’re looking for a Marketing Business Analyst. As our Marketing Business Analyst within the Global Business Systems team,  you have the opportunity to influence the trajectory of Sisense’s overall business. You will partner with Marketing and Business Development leaders to take on operational challenges within a fast growing organization. You will oversee and maintain Marketo administration and configuration as well as Salesforce as it relates to Marketing and pre-sales processes. In addition, you will manage ancillary Marketing applications that interface with Marketo and Salesforce.

WHY YOU SHOULD JOIN OUR BUSINESS SYSTEMS TEAM:

You’ll be surrounded by a team that loves what they do and is passionate about being a market leader in BI. Our team has the exciting opportunity to drive business growth at Sisense. This is a high impact role where you’ll be working cross-functionally with many different teams and key stakeholders. 

HOW YOU’LL RAMP:

By Day 30...

  • You will learn about the Sisense product 
  • You will have built relationships with people in the Marketing, Business Development, and Business Operations teams.
  • You will know the tech stack, and have worked with your manager to develop a plan to train up on applications you are not yet familiar with.
  • You will understand the sales process and various roles within the customer lifecycle.
  • You will have a strong understanding of the business needs and you’ll create a plan to stabilize and/or enhance our systems and processes.
  • You will work with diverse teams across time zones while acting as an interface between the business, marketing, web,  IT and development teams

Day 60...

  • You will work on driving cross-functional and integrated processes within Marketing and Sales solutions
  • You will support the Marketing team with day-to-day operations and requests.
  • You will have reviewed the backlog of Marketing, Salesforce and other tool requests as it relates to Marketing Operations and will have shipped many process enhancements.
  • You will establish a regular cadence of communications with stakeholders regarding new features, enhancements and changes to our tech stack.

Day 90...

  • You will implement fixes to our customer lifecycle as it relates to Marketo and Salesforce to drive accurate attribution reporting.
  • You will drive discussions within the team and cross-functionally around how we can improve our day-to-day operations and then implement the changes that add the most value with a KPI driven approach.
  • You will have expanded your influence across the company, driving process and improvements where appropriate.
  • You will have supported the evaluation, design and architecture of the Sales and Marketing technology stack.

WHAT YOU’VE ACCOMPLISHED… SO FAR:

  • You’ve managed to learn about Sisense Business and Ecosystem and present our value proposition 
  • You’ve managed to understand how to best work with Marketing and Sales leaders
  • Exposure to Salesforce pre-sales activities is preferred.
  • You are a Certified Marketo Expert 
  • You are a Salesforce Certified Administrator (ADM 201 or 211) and have 2 + years experience as a Salesforce.com Admin; experience with Salesforce Lightning is a plus.
  • You have managed, built, delivered and maintained custom Marketo and Salesforce solutions to support marketing, sales and customer success Marketing processes and handled ongoing system maintenance, customization/updates and enhancements to Marketo and Salesforce without interruption to the users.
  • Experience working with other systems that integrate with Marketo and SFDC such as Clearbit, Google Ads, Drift, 6sense, AllBound etc. is a plus.
  • You have examples of your effective organizational skills and ability to manage multiple projects simultaneously.
  • Experience with Project Management tools and methodology is a plus.
  • Strong experience with Microsoft Office (Word, Excel, Power Point, Projects, and Visio) or similar tools is desired.
  • You have rigorous attention to detail.
  • You have excellent oral and written communication skills in English and are able to run successful meetings with stakeholders.
  • You can drive for results in a fast paced environment with a high sense of urgency.

ABOUT SISENSE:

  • We're a passionate, venture-funded team with more than 2000 customers, including Nasdaq,  GE Healthcare, Honda, Verizon, and Philips 
  • We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.
  • We have close relationships with our customers.
  • We’ve been recognized by Comparably, Glassdoor, and Gartner for our amazing company culture.
  • We have super high customer retention — better than best in class SaaS companies.
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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • D3JSLibraries
    • jQueryLibraries
    • HighchartsLibraries
    • LeafletLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • GraphQLFrameworks
    • apolloFrameworks
    • MobxFrameworks
    • RabbitMQFrameworks
    • Apache CordovaFrameworks
    • iOS SDKFrameworks
    • Android SDKFrameworks
    • IonicFrameworks
    • MongoDBDatabases
    • RocksDBDatabases
    • SeismicCMS
    • ConfluenceCMS
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • latticeProject Management

Location

1359 Broadway 4th Floor, New York, NY 10018

An Insider's view of Sisense

How would you describe the company’s work-life balance?

I've never had better work-life balance than I do here! We have a flexible hybrid work model that allows employees to take control of their own schedule. Sometimes I start my day late or schedule appointments around my meetings but then there are days I work until 8 or 9pm because I need to meet with Sisensers in APAC. I love the flexibility

Susanna

Global Diversity & Inclusion Manager

How has your career grown since starting at the company?

Coming from a smaller company, Sisense gave me the opportunity to work with a number of different tools and applications that I previously never had exposure to. My manager trusted me with projects that reached different areas of the business which allowed me to showcase what I’m truly capable of.

Dennis

Team Lead, IT Support

What is your vision for the company?

My vision for the company is to grow a diverse and professional community of builders who will moonshot their career and accelerate our growth. We strive to empower Sisensers to be their best selves and do their work!

Vicki

VP Culture & Communications

What kinds of technical challenges do you and your team face?

Delivering an effective BI solution requires data modelling, product customization, and our API to meet customer requirements. With quick access to dedicated R&D mission teams and loads of experience from colleagues, I know that everyone is committed to overcoming these technical hurdles, and this directly contributes to our customers' success.

Chad

Enterprise Business Intelligence Consultant

What are Sisense Perks + Benefits

Sisense Benefits Overview

Sisense Inc. offers a comprehensive benefits program to all eligible employees. Employees are eligible to enroll in the various plans on the date of hire, within 30 days of a qualified life event, or annually during the open enrollment period. We are confident that you will find this benefit package of great value to you and your family.

Medical, Dental and Vision plans, health savings account with employer contribution, flexible spending account employer paid long term and short term disability, employer paid Life Insurance and AD&D Insurance, additional Life and AD&D insurance options, 401K Plan w/ employer match, 10 Paid Holidays, unlimited PTO, first Friday after each end of quarter we “Come up for Air” (mandatory), Internal Meeting-Less Days, health advocacy, employee assistance program, generous employee referral program, free stocked kitchens, WellSense programs that include yoga, workout programs, etc to promote healthy/happy employees, discounted tickets (ticketsatwork), paid parental leave, pretax parking/commuter benefits (NYC), Paid Parking (AZ), Employee Experience Program that includes monthly/quarterly events like happy hours, employee outings, summer party, holiday party.

Culture
Volunteer in local community
Partners with nonprofits
We recently launched The Sisense Foundation that helps empower NGOs by providing them with our product for free! Color of Change, MyChoices Foundation and she codes; are a few examples.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Sisense's offers several Flexible Spending Accounts (FSA) through Wageworks. The programs are: Health Care FSA, Dependent Care FSA, and Commuter Benefits.
Disability insurance
Sisense's provides short-term and long-term disability.
Dental insurance
Sisense provides two options for Dental through Delta Dental: DHMO and a PPO.
Vision insurance
Sisense's Vision Service Plan is covered by VSP.
Health insurance
Sisense's health insurance plan is with Cigna and we offer three options, PPO, HSA - High, & HSA - Low.
Life insurance
Sisense offers employees who work 30 hours or more, basic Life Insurance and employees have the option to elect voluntary Term Life Insurance.
Wellness programs
Sisense's offers bi-weekly yoga classes and monthly mashups activities.
Team workouts
Mental health benefits
Sisense offers access to licensed professional counselors (health advocates).
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
We have Team Thursdays in our US offices that provide catered lunches.
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Online course subscriptions available
Customized development tracks
Paid industry certifications

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