Onboarding Specialist at SwagUp

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About Us 

All great things start small. SwagUp was born in our founder’s mom’s garage 3 years ago with a mission to make swag buying simple and the rest is history! What started as a small idea to create a brand for swag turned into a multi-million dollar technology company that is rapidly expanding. 

SwagUp is an API-First platform for creating and distributing high quality branded merchandise. Everyone loves swag, until they are tasked with the logistical nightmare that is procuring and distributing it. We curate the highest quality products and make them accessible through one easy to use platform that can be used company-wide.

Top companies utilize SwagUp technology to automate onboarding processes, client retention, giveaways, new hire gifts, anniversaries, among other use cases. 

We are on a mission to streamline and digitize the entire swag supply chain and make it accessible through the most user-friendly interfaces, and we do this all while maintaining a culture of performance and fun. SwagUp is truly a family all working towards a common goal. To the moon!

 

About You  

At SwagUp, we are all about creating an experience for our clients. Our Onboarding Specialist plays a key role in ensuring our clients are set up for success with SwagUp! They serve as the first touchpoint for clients when being introduced to our technology. This role is perfect for anyone wanting to step into sales or marketing.  It’s the training ground for understanding our technology and clients. 

Our Onboarding Specialist works closely with marketing and tech teams on improving our products and services. If you are looking for a career where you can make an impact, you came to the right place! We welcome creative thinkers that want to be part of a growing team that loves to innovate! We need someone that has a client-first mentality and an eagerness to learn and is ready to roll up their sleeves to get the job done! 

SwagUp works with top companies like Google, CNN, University Of Delaware, Walmart, just to name a few. We have top-notch clients so we are looking for top talent to come and take the reins on client onboarding. We have a fast-paced environment and make innovations quickly! If you are looking for that rush of excitement surrounding yourself by individuals that are equally quick - take your helmet! Let’s go to the moon! 

 

 

The Role 

Responsibilities

  • Onboarding clients to our SwagUp Dashboard 
  • Providing clients with Dashboard Tours and answering questions they might have along the way
  • Actively working with clients on their swag projects and how the dashboard can help them 
  • Enhancing overall client experience & collecting feedback 
  • Setting up calls with clients after their order is complete to ensure satisfaction
  • Being process-driven and helping clients follow along
  • Assist clients with Swag options and how to implement projects 
  • Work on the full lifecycle of client onboarding
  • Educate clients on new implementations & updates 
  • Working with Marketing & Tech teams on improvements & feedback clients are providing

​ 

Requirements

  • Previous experience in a customer-facing role is a plus
  • Must have a basic understanding of technology or fascination of it 
  • Problem solvers or someone who loves to build new ideas from start to finish
  • Self-motivated individual who strives to go above and beyond to do what’s best for customers
  • Can work simultaneously on multiple projects
  • Must be coachable, willing to learn, and grow. This is the perfect opportunity for someone who wants to learn from top marketing, sales, and tech experts 
  • Familiarity with CRM platforms, ideally Salesforce
  • Enjoys working in a collaborative environment where everyone pitches in
  • Ability to quickly build rapport with customers
  • Thrives in a fast-moving, startup environment where things are always changing
  • Questions the status quo and isn’t afraid to speak up

 

What Success Looks Like 

  • 100% achievement of monthly targets
  • Successfully onboard new clients to the dashboard 
  • Retain current clients by processing reorders through the dashboard 
  • Speed to close new leads effectively using marketing tactics

 

Perks

  • Wake up each morning proud of the place you work and the amazing companies you get to partner with
  • Join the team at a time when you can help shape the future of the company
  • Exceptional compensation with uncapped upside
  • Unlimited PTO, we are all adults, you’re in control
  • Medical, Dental, Vision insurance
  • Lots of swag! 
  • A performance culture that rewards results and promotes those that perform, quickly
  • Team Headspace and virtual happy hours
  • Being part of an organization that truly believes in promoting from within, at SwagUp your growth potential is uncapped! 

SwagUp welcomes and celebrates talent from all backgrounds and perspectives. Our success is directly correlated to our people, and we believe our team should reflect the diversity of the companies we partner with. As an organization, we strive to foster an inclusive, diverse environment where we all work towards a common goal! #tothemoon

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

What are SwagUp Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Cross functional training encouraged
Promote from within
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