Operations Manager at CredSimple

| Greater NYC Area
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About Us:

CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.

We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

About the Role 

We are looking for an Operations Manager to run our outreach program. We are looking for a platform expert. Someone who can think about new ways to use communication platforms each day. The role requires an excellent understanding of multi-channel communications strategy (email, fax, phone, mail) along with experience in automated or batch communications. The ideal candidate loves solving puzzles, specifically, customer segmentation and the challenge of directing the right message to the right user at the right time. The ideal candidate should be able to manage a vision that balances standardized communication templates with personalization/customization across channels and with the ability to scale to tens of thousands of messages per month. 

You're going to manage and refine an automated workflow in which users get flagged when their information is incomplete and get personalized messages helping them to solve the deficiency. We need your help to make sure that:

    • The workflow continues to...flow.
    • Errors are caught and addressed and then the problem that led to the error is patched.
    • Clients' custom needs are addressed within a larger programmatic communications framework.
    • Performance is tracked, reported, and improved upon.

The outcomes we’re looking for:

  • Work closely with our operations team to coordinate automated omnichannel outreach (email, fax, phone, and mail)
  • Develop and manage reporting dashboards, monitor trends, share actionable insights and make recommendations based on results
  • Monitor daily program automations and data processes; troubleshooting when necessary and improving when possible
  • Develop a holistic omni-channel contact strategy that optimizes CTA while maintaining compliance and our contracted SLAs
  • Methodically test & identify best performing channels, content, and messages
  • Work closely with our product team to advise on product enhancements related to Provider Communications and adjust workflows to account for CredSimples changing technology 
  • Expand our current offerings to encompass new business lines and areas where communication with providers will be required; standardize communications where possible and roll out new processes where not
  • Leverage data to drive decisions and linking it to ongoing performance
  • Analyze, report on, and optimize against performance metrics, ensuring we leverage the most effective message for each channel (email/fax/phone) and demonstrating the value of our service

 About you

Competencies Required:

  • Innovative: You’re eager to drive innovation and company-wide process improvements, even when it would be easier to leave things the way they are.
  • Passionate: You have strong opinions on MailChimp vs. SendGrid or IFTTT vs. Zapier vs. Workato or can describe a platform deathmatch that you're watching.
  • Strategic Thinker: You’re able to cultivate a long-term vision while executing on a short-term action plan. You see connections between different workflows and processes and know how to bring them together when it makes sense.
  • Thrive in ambiguity: You’re at your best when you have a complicated problem with an unclear solution ahead of you. You’re able to handle non-routine work with changing priorities.
  • Communicator: You know how to communicate succinctly to get your point across and increase CTA.
  • Operator: You are constantly thinking of ways to scale performance and reduce effort. You think that efficient systems are more elegant than flashy products.
  • MacGyver: You are the human embodiment of a digital swiss army knife, with the ability to solve problems with any number of technical solutions without having a team of engineers to support you.
  • Attention to Detail: If there is a typo in this job description, you’re the one who is going to find it. You know the little things matter; whether you’re managing an internal project or putting together a new campaign for our providers, you’re on top of the details.
Requirements:
  • Bachelor's degree (Business, Communications, Marketing or a related discipline preferred)
  • Minimum of 3 years of online marketing, email or CRM strategy management; experience with healthcare preferred
  • 2+ years of experience running campaigns using an enterprise level Email Service Provider (ESP).
  • 2+ years of experience managing audiences or segments in CRM platforms.
  • At least 1 year of experience refining call to action messaging and strategy.
  • Strong experience building a program with various ESPs, tech stacks, and CRM/Marketing Automation systems.
  • Knowledge of email industry best practices including contact strategies, data hygiene, targeting and segmentation, A/B testing principles and analytics
  • You have a strong analytical toolkit, including experience with Excel, Sheets, Tableau or other tools
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are located in the Flatiron, which is widely recognized as the center of Silicon Alley, NY's technology hub.

An Insider's view of CredSimple

How does your team reward individual success?

The Bonusly app provides an easy method of recognizing and celebrating the contributions of team members, and being able to incorporate it into Slack provides additional visibility. We are also able to redeem bonusly points for giftcards each quarter!

Steven

Network Analyst

What does your typical day look like?

A typical day at CredSimple I get to collaborate with many people. We start our day by reviewing project updates, client health status and outstanding items from the week prior. The weekly cadence allows us to build relationships with our clients. Between communicating with clients and teammates, each day is an adventure. Let's get after it!

Jonah

Client Success Manager

How does the company support your career growth?

The company supports my career growth by investing in my Professional Development. We currently have access to LinkedIn Learning as well as a reimbursement program for continuing education courses. Most importantly they recognize and reward talent. It does not matter the role you may be in, management makes career growth discussions a priority.

Jenny

Provider Network-Recruiter Manager

How would you describe the company’s work-life balance?

We have the great opportunity of working from home and the option of flexible hours. CredSimple provides different ways to manage stress by engaging employees in quarterly health competitions.

Vani

Software Developer

What are CredSimple Perks + Benefits

Culture
Volunteer in local community
We are a company who support our local communities and encourage employee volunteerism in both our New York and Maryland offices like NYC Tech Gives Back and Community Action Council, Howard County
Intracompany committees
CredSimple offers several holiday events and wellness programs to keep employees engaged such as our our health and wellness challenge, annual holiday party and virtual scavenger hunt
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
CredSimple host quarterly company outings as a great team bonding experience.
Stocked Kitchen
CredSimple has a well stocked kitchen providing breakfast options, snacks and beverages
Some Meals Provided
We provide free lunch on Wednesdays.
Happy Hours
Happy hours are hosted At team's discretion.
Pet Friendly
CredSimple's pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
CredSimple offers employees continuous professional and personal development training
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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