We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

Product Marketing Manager

NEW YORK, NY

Trustpilot is a powerful review platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

The Opportunity:

Trustpilot is experiencing an exciting period of discovery and growth, especially with regard to how consumers engage with reviews. As part of the portfolio marketing team and reporting into the Director of Global Product Marketing, the Senior Product Marketing Manager, Consumer will have the opportunity to help shape the narrative and go-to-market strategy for engaging and driving value for consumers who leave and/or read reviews when making purchase decisions. This person will be consumer obsessed, thinking about what drives consumers to engage with reviews and how Trustpilot can become a go-to destination in the shopping journey. You’ll work closely with your peers in product, consumer & brand marketing, UX and research. This position will be located in our New York or London office.

Responsibilities:

• Market intelligence: Understand the needs of consumers who engage with Trustpilot across key global markets; have experience in both developing and fielding surveys in SurveyMonkey, Assent, or a similar research tool, as well as working with third party research firms to conduct various types of consumer studies.
• Competitive intelligence: Be knowledgeable of the overall online review space and articulate how to differentiate us from other platforms to consumers across global markets.
• Storytelling: Develop positioning, value proposition and messaging that showcases Trustpilot’s value to consumers, taking market trends and consumer needs into consideration.
• Product launches: Plan the go-to-market launch for new consumer products and feature releases, managing cross-functional implementation of the plan to meet KPIs.
• Cross-Departmental collaboration: All of the above will be accomplished by having a constant communication flow with internal groups, including most crucially product management, marketing and the commercial team.

Requirements:

• 2+ years of product marketing experience for technology companies
• Experience with product marketing for direct to consumer platforms and products
• Strong right brain, left brain balance—you bring an analytical and creative mindset to each project
• Demonstrated success in launching products and features, including effective stakeholder management and the ability to develop qualitative and quantitative KPIs for measuring performance
• Excellent written and verbal communication skills, especially when presenting ideas to senior management
• A global mindset; you will be working closely with team members across our UK and Copenhagen offices
• Proactive and driven to solve problems and find innovative solutions
• Can work well independently but also excels within a group
• Strong project and time management skills
• High energy, drive and passion for our products and seeing success in market
• Bachelor’s degree – preferred in business or marketing

We are: 

As a global portfolio marketing team, our mission is to:

seek knowledge

(across markets, customers, partners, products)

to inform go-to-market plans

(target persona, price, channels) 

that deliver measurable results

(adoption, revenue, advocacy)  

along our customers’ journey.

We are a global team that shares a passion for our mission, and celebrates the individual skill sets each member brings forth in making that mission a reality.

We offer:

• The chance to join an international, ambitious and evolving Product Marketing team
• A unique opportunity to grow alongside Trustpilot’s own growth and maturity and be instrumental in delivering the strategy
• International and high level exposure across our European, US and APAC markets 
• On-going career development, training and one to one coaching via our in-house L&D division 
• 3 weeks of paid time off with an additional week after your one-year anniversary with Trustpilot 
• Fully paid 16-week Maternity Leave & 4-weeks Paternity Leave
• 401k match program
• Lunch provided via external caterers once a week
• A subscription to Headspace 
• Balanced work-life environment, with flexibility and the option to regularly work from home part of the week

Application

To apply for this position, please submit your CV and a cover letter telling us why you think you'd be great for this job.  

Application Deadline

Please apply before November 4th

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.