LeafLink
New York, NY

Retail Engagement Manger, Emerging Segment at LeafLink

| Greater NYC Area
Sorry, this job was removed at 7:20 a.m. (EST) on Wednesday, October 13, 2021
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About LeafLink

LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we’re defining the way thousands of cannabis brands, distributors and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $4.4 billion in wholesale cannabis orders annually.

Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology.  LeafLink was named one of Inc. 5000’s ‘Top 5000 Fastest-Growing Private Companies’, one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!

The Role

This role will create, grow, and nurture national and regional relationships with our emerging dispensary clients, ensuring adoption across LeafLink’s suite of b2b marketplace services across the industry’s emerging retailers. We’re looking for someone with a proven track-record of working with a large group of emerging accounts at scale, in order to expand our reach and deepen our engagement. Reporting into the Regional Director, you will work together with a cross-functional team to not only drive retail engagement with LeafLink’s platform, but to contribute to LeafLink’s overall success. As the voice of the customer for emerging retailers, you will collect and share feedback with internal stakeholders, helping to shape the future strategy for the emerging buy-side of LeafLink’s marketplace.

You will be part of a team creating a world-class experience for our retailers. You will serve as the subject matter expert, advising your accounts on best practices for leveraging LeafLink to grow their businesses. You will provide strategic guidance that reflects best practices, technical expertise, and industry acumen.  

This role is highly collaborative. You will help develop this service line, which will be a new offering for 2021. You will be working cross-functionally across multiple teams, team members and markets. You need to be an excellent communicator and proactive self-starter who is comfortable with change, enjoys a fast pace, and can juggle many tasks and deadlines.

Responsibilities 
  • Lead LeafLink’s efforts to grow GMV and revenue within the cannabis industry’s emerging retail accounts.
  • Develop and manage relationships at scale through a one-to-many approach with the cannabis industry’s emerging retailers, identifying potential new opportunities with partners and ensuring those relationships support key growth, monetization, and product initiatives of the company.
  • Develop automated but strategic and personalized account engagements via Salesforce and internal tools.
  • Achieve growth targets for assigned accounts on a monthly, quarterly, and annual basis that include client engagement (GMV) and revenue.
  • Work across multiple teams and with multiple stakeholders internally to package our product offerings as a full-service solution for our emerging retail platform partners; packages may include our SaaS-enabled Marketplace, LeafLink Financial payments solutions, LeafLink Logistics (L3), integrations, and LeafLink Insights (analytics).
  • Be the company evangelist for these partnerships internally and get the team excited about our technology and offerings. Help retailers maximize their usage of and success with the platform,
  • Become a thought leader by being able to speak in depth about all of LeafLink’s products and offerings as well as confidently represent company POVs on industry topics in partner and internal meetings/emails.
  • Execute overall growth plan geared to align with the company’s long-term strategy.
  • Manage partnership deliverables including regular reports and ad hoc needs.
  • Willingness to travel up to 25% of the time.
  • Remote role
Qualifications
  • Bachelor’s degree required.
  • 3+ years of experience managing relationships with a SaaS software solution and are familiar with solution selling. You have experience with supporting a large group of emerging businesses/SMBs preferred. 
  • Demonstrated success in a high volume account management role.
  • 3+ years communicating technical software including feature demonstrations, functionality overviews, and best practice sharing with non-technical end users.
  • Experience in using Salesforce CRM and a strong understanding of Hubspot or other marketing automation tools. 
  • Experience in online demonstrations and web-based trainings for groups.
  • A track record of achieving and exceeding your targets.
  • A strong communicator - possessing both written and verbal communication skills, you can develop presentations with clear narratives and compelling solutions.
  • You are the master at suggesting next steps, customizing communications, and following-through with even the most unlikely of leads. Follow-through is the cornerstone of your success.
  • You possess the ability to excel in a fast-paced startup, and you thrive in a market that is constantly evolving and changing
  • A solid understanding of the current landscape in the legalized Cannabis industry is a strong plus
Benefits
  • Flexible PTO to give our employees a little extra R&R when they need it  
  • Competitive compensation and 401k 
  • Comprehensive health coverage (medical, dental, vision) 
  • Commuter Benefits through a Flexible Spending Account
  • A robust stock option plan to give our employees a direct stake in LeafLink’s success

LeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here.

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Where we are

In the heart of the Financial District, we're accessible to most subway lines, the path train, and ferries, with almost too many lunch options!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • VueLibraries
    • DjangoLibraries
    • DjangoFrameworks
    • VueFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS
    • LeafLink CRMCRM
    • MailChimpEmail
    • Google InboxEmail
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What are LeafLink Perks + Benefits

LeafLink Benefits Overview

LeafLink provides:

- Flexible PTO to give our employees a little extra R&R
- Competitive compensation and 401k
- Comprehensive health coverage (medical, dental, vision)
- Commuter Benefits through a Flexible Spending Account
- A robust stock option plan to give our employees a direct stake in LeafLink’s success
- Wellness perks that include free Citibike memberships and 12-months free of TalkSpace.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Leaflink offers voluntary long-term and short-term disability plans.
Dental Benefits
LeafLink's dental plan has no deductible and covers 100% of preventative services, including X-rays, and has a $5 co-pay.
Vision Benefits
Our vision plan covers annual eye exams and lenses after a $20 copay. Frames and contact lenses are covered up to $100 annually.
Health Insurance Benefits
Leaflink offers a range of Aetna plans that cover both in network and out of network providers, and have copays as low as $20. We also have complimentary enrollment in One Medical and Teladoc.
Life Insurance
Our voluntary Life Insurance plans offer our employees financial stability and security.
Wellness Programs
LeafLink offers discounted Gym memberships to its full time employees.
Mental Health Benefits
Free 12-month Talkspace membership
Retirement & Stock Options Benefits
401(K)
LeafLink's 401k plan offers a broad range of available funds, including Vanguard, Fidelity, and American Funds.
Company Equity
LeafLink offers stock options through our Stock Option Plan.
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Leaflink's Flexible PTO policy allows our team to execute ferociously, with the knowledge that they will be able to rest and recharge when they need to.
Generous PTO
Paid Volunteer Time
Paid Holidays
Leaflink offers 11 days per year for Major Holiday observance.
Paid Sick Days
Perks & Discounts
Casual Dress
LeafLink's casual dress policy allows our employees to work however they feel most comfortable, whether that be in tie-die t-shirts and shorts or jeans and a sweatshirt.
Commuter Benefits
LeafLink offers pre-tax commuter benefits to all full time employees.
Company Outings
LeafLink has quarterly team outings, an annual holiday party, and an annual incentive trip.
Stocked Kitchen
LeafLink offers unlimited snacks, tea and coffee.
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LeafLink has a generous annual budget for attending industry conferences and events.
Lunch and learns
Promote from within

An Insider's view of LeafLink

How do you collaborate with other teams in the company?

On a large scale, the LeafLink team collaborates during “Huddle Booze Report” (HBR), a biweekly meeting where team leaders present on company KPIs, accomplishments, and challenges (with some beers). Every member of the team is welcome to comment or ask questions, bringing forth their thoughts and ideas.

Claire

Director of Operations, Marketplace

How has your career grown since starting at the company?

As cliche as it may sound, one of my favorite things at LeafLink is that no day is ever the same. I’m excited to go into the office every single day to see what the day brings. At LeafLink, EVERYONE has a voice. In addition to the breakout success our service saw in California, my life also drastically changed. I saw my earnings increase over 300%

Josh

Account Executive, LA Manager

How do you make yourself accessible to the rest of the team?

As co-founder and CTO it’s important for me to maintain official communication channels with teams and individuals. We have various meetings that bring leadership together with teams which include sprint demos, retrospects, daily standups and one on one meetings. Open communication supports alignment and productivity something we are all about here

Zach

Co-Founder and CTO

LeafLink Careers In NYC
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