The Senior Analyst, Product & Marketing here at Snappy will be responsible for analysing performance marketing, UX and customer behaviour in order to identify growth and optimisation opportunities. Working closely with the head of acquisition, CRM, product, finance & sales, you will provide insights into the end-to-end customer journey that will drive our growth strategy and ensure we are delivering world class experiences at scale.

You will:

• Manage & use Google Analytics, Google Tag Manager, Fullstory and other marketing/product analytics platforms to identify optimisation opportunities and drive change through weekly/monthly reporting & adhoc projects
• Work with Product & R&D to ensure strong instrumentation & tagging throughout the user journey, and identifying UX optimisation opportunities
• Work with Sales to define & profile target customer segments to inform customer acquisition & ADR teams
• Analyse existing customers and their usage patterns to identify CRM and personalisation opportunities
• Support product/feature launches with customer insights and trends for product marketing and campaigns
• Tackle exciting adhoc projects as they pop up

You have:

• A Bachelor’s Degree in an analytical or engineering discipline
• +3 years as a marketing analyst, product analyst, sales analyst, web developer and/or strong evidence of analytics experience
• Extensive experience with Google Analytics and other analytics tools such as Mixpanel, FullStory, Tableau, Grow.com or equivalents
• Knowledge of SQL/Python/Amazon Redshift/Quicksight and strong interest in database management and CRM
• A deep sense of ownership and commitment that enables you to identify insights and drive outcomes from them

You are:

• Passionate about analytics, predictive modelling and data science and how it is applied to drive commercial outcomes
• A top-notch verbal and written communicator - able to tell clear and compelling stories using data-driven insights and align with different teams throughout the organization
• Curious and solution focused - you like delivering results and having an impact and you enjoy learning new tools and finding new solutions
• Inspired by our values : Endlessly Positive, Always Fearless, Inherently Humble, Truly Passionate

Snappy is an award-winning all-in-one enterprise gifting platform. We’re reinventing the way companies express appreciation to their employees by offering a fun and interactive digital experience that lets employees choose a gift they actually love. We specialize in building recognition programs for all sorts of businesses - Zoom, Salesforce, Microsoft, Uber, Deloitte and over 800 more. Plus, we’re growing everyday - 400% YOY, if you want to get technical! We’ve seen firsthand that our experience boosts morale, improves performance, and (most importantly!) spreads joy.

Of course, we practice what we preach! Here at Snappy, we believe wholeheartedly in building a culture of appreciation, dedication, and fun! We offer all sorts of benefits and perks to our employees including but not limited to: Free healthcare including vision and dental and a generous 401k match, unlimited PTO and paid family leave, Snappy Summer Fridays (which we actually enjoy year around!), snacks and lunches delivered to your home while we’re working remotely, and Snappy gifts galore!