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Senior Content Marketing Manager

| Greater NYC Area

Are you eager to join a team of hungry Marketing professionals at an international startup? Are snappy subject lines, inventive product copy, and engaging blog posts your bread and butter? Can you ensure that every comma, colon, dash and semicolon is in the right place, and that the copy is SEO-friendly? Then this job is for you.

Our new Global Content Marketing Manager will be based in our NYC office, and will work closely with our international team to create marketing content and copy that’s effective and best represents our brand.

You're perfect for this role if you:

  • Are a versatile self-starter: You’ll be working on a variety of things including white papers, webinars, case studies, email campaigns, presentations, digital advertising, and blog posts.
  • Can easily go from creating high-level content strategies to executing on content pieces.
  • Have experience writing content for marketers and/or have a solid understanding of digital marketing best practices.
  • Have had success writing for SEO and keyword performance, while also ensuring editorial integrity.
  • Operate with creativity, enthusiasm, meticulous attention to detail, and have exceptional writing skills.

What you'll do:

  • Create long-form content and reports that drives leads, generates press interest, and educates our prospects to become customers.
  • Manage the content strategy and keyword success of the blog.
  • Nurture our community of business partners through stories, articles, and e-guides.
  • Collaborate with marketing managers to bring campaign concepts to life and differentiate Trustpilot in the marketplace.
  • Develop new ways of sharing and producing engaging content to connect with our audience.
  • Tailor messages to our audiences, marketing channels, and media types, while developing assets that are engaging and meaningful to readers.
  • Drive all steps of writing projects: from concept, to execution, all the way to the evaluation of each project’s success.

What you’re bringing to the table:

  • 5+ years experience in a content development and strategy role, B2B or SaaS a definite plus
  • A strong background in SEO fundamentals, with some experience in demand gen
  • A proven track record communicating products or services in a clear and compelling manner, supporting the stages of the prospect/customer within the buying cycle.
  • Pride in your “conversational” writing skills, with the ability to engage any audience, on their level, and on their terms.
  • Ability to work closely with other content creators, providing detailed briefs and spec documents along the way.
  • A “get it done” no task too small attitude, with a genuine interest and enjoyment in collaboration.
  • Knowledge of different content planning and creation processes, knowing how and when to best apply them.

What we offer you:

  • A key part of a growing international company
  • Your spot on the best team ever - partaking in frequent cocktail Fridays and abundant snacking opportunities
  • Beautiful location in the heart of the Flatiron district
  • Competitive salary and a strong benefits package

Check out our office on The Muse!

About Trustpilot

Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 140,000 businesses with TrustScores based on more than 22 million reviews. Trustpilot operates in 65 countries, with offices in the UK, US, Denmark, Germany, Australia and Lithuania. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM


We're steps away from Madison Square Park, where Trusties will often take walks or eat lunch. Countless bars and restaurants are close by!

An Insider's view of Trustpilot

What are some social events your company does?

One of the great things about Trustpilot is how involved our team is inside and outside of work. Whether it is a happy hour, our kickball league, or fundraisers and drives sponsored by TWIL (Trustpilot Women In Leadership), you can expect to be a part of a hard working and fun loving group!


Account Executive

How do you collaborate with other teams in the company?

We have team members in NYC, London, and Copenhagen which may seem tough to collaborate across all 3 time zones, but we all do a great job keeping in touch via Slack, e-mail, and Hangout Meetings. I enjoy working with a global team because it's allowed me to learn more & gain a new perspective.


Social Media and Community Manager

What does career growth look like on your team?

Every quarter there have been promotions amongst my team - and we always prefer to promote from within. There are clear paths to move into management or maintain personal growth as an individual contributor. It's nice to know there is an achievable plan in place and management has always been supportive of my goals.


Senior Customer Integration Engineer

How do you make yourself accessible to the rest of the team?

I always have a scheduled 1 on 1 every week where it is their time and not mine to ask questions or discuss topics on their mind. With technology today, communication is so important to be comfortable through several channels, so the team has my cell number and we are chatting on Gchat or Slack throughout the day.


Senior Manager, Support

How does your team reward individual success?

Individual success does not go unnoticed on our team. The people here make it enjoyable to come into work, be collaborative and crush your goals. Trustpilot is always finding ways to reward your individual success, whether it is a dinner or a trendy gift. You also have to prepare for all the high fives!


Partner Development Manager

What are Trustpilot Perks + Benefits

Volunteer in local community
Partners with Nonprofits
We partner with a women's shelter in the Bronx, and another non-profit that helps homeless women and children in NYC.
Friends outside of work
Eat lunch together
Intracompany committees
We have both an Environmental Club and also a Trustpilot Women In Leadership organization, that promotes events and volunteer opportunities both in and out of the office.
Open door policy
Team based strategic planning
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 5 days per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Our kickball team is currently undefeated! We have lots of things like this happen year to year.
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

President's Club twice a year - Europe in the summer and the Caribbean in the winter. Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

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