Senior Content Marketing Manager

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Are you eager to join a team of hungry Marketing professionals at an international startup? Are snappy subject lines, inventive product copy, and engaging blog posts your bread and butter? Can you ensure that every comma, colon, dash and semicolon is in the right place, and that the copy is SEO-friendly? Then this job is for you.

Our new Global Content Marketing Manager will be based in our NYC office, and will work closely with our international team to create marketing content and copy that’s effective and best represents our brand.

You're perfect for this role if you:

  • Are a versatile self-starter: You’ll be working on a variety of things including white papers, webinars, case studies, email campaigns, presentations, digital advertising, and blog posts.
  • Can easily go from creating high-level content strategies to executing on content pieces.
  • Have experience writing content for marketers and/or have a solid understanding of digital marketing best practices.
  • Have had success writing for SEO and keyword performance, while also ensuring editorial integrity.
  • Operate with creativity, enthusiasm, meticulous attention to detail, and have exceptional writing skills.

What you'll do:

  • Create long-form content and reports that drives leads, generates press interest, and educates our prospects to become customers.
  • Manage the content strategy and keyword success of the blog.
  • Nurture our community of business partners through stories, articles, and e-guides.
  • Collaborate with marketing managers to bring campaign concepts to life and differentiate Trustpilot in the marketplace.
  • Develop new ways of sharing and producing engaging content to connect with our audience.
  • Tailor messages to our audiences, marketing channels, and media types, while developing assets that are engaging and meaningful to readers.
  • Drive all steps of writing projects: from concept, to execution, all the way to the evaluation of each project’s success.

What you’re bringing to the table:

  • 5+ years experience in a content development and strategy role, B2B or SaaS a definite plus
  • A strong background in SEO fundamentals, with some experience in demand gen
  • A proven track record communicating products or services in a clear and compelling manner, supporting the stages of the prospect/customer within the buying cycle.
  • Pride in your “conversational” writing skills, with the ability to engage any audience, on their level, and on their terms.
  • Ability to work closely with other content creators, providing detailed briefs and spec documents along the way.
  • A “get it done” no task too small attitude, with a genuine interest and enjoyment in collaboration.
  • Knowledge of different content planning and creation processes, knowing how and when to best apply them.

What we offer you:

  • A key part of a growing international company
  • Your spot on the best team ever - partaking in frequent cocktail Fridays and abundant snacking opportunities
  • Beautiful location in the heart of the Flatiron district
  • Competitive salary and a strong benefits package

Check out our office on The Muse!

About Trustpilot

Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 140,000 businesses with TrustScores based on more than 22 million reviews. Trustpilot operates in 65 countries, with offices in the UK, US, Denmark, Germany, Australia and Lithuania. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM

Location

This area has lot to offer. You can grab a burger from the original Shake Shack and enjoy the people watching as you hang out in Madison Square Park. Celebrity chef Mario Batali's popular Eataly market is a great place to shop for groceries or eat your way through all the food stalls.

An Insider's view of Trustpilot

How would you describe the company’s work-life balance?

The work-life balance is amazing. It’s been 5 years since I’ve had the luxury of being off on a weekend. Besides that, my managers don’t really bother me outside of my regular working hours, and I'm always encouraged to take my full hour for lunch. You also can’t beat working remotely; my daily commute is about 20 seconds each day

Jawayne

Account Development Representative

What does your typical day look like?

The thing I love the most about my role as an Account Executive is that every day looks different. Some days I’m more focused on setting up new meetings with prospective clients, whereas others I’m spending my time nurturing opportunities I’ve already created and building rapport with new people.

Emily

Account Executive

What makes someone successful on your team?

There are clear paths to move into management or maintain personal growth as an individual contributor. It's nice to know there is an achievable plan in place and management has always been supportive of my goals.

Jeremy

Senior Customer Integration Engineer

What is your vision for the company?

My personal vision for Trustpilot is to make it the preeminent review platform in the United States both in terms of volume of content and review credibility. Within the org, I envision Trustpilot operating in a way that allows us to understand greater detail of our business and to build the best team in the business!

John

Commercial Operations Director

What projects are you most excited about?

As a Talent Acquisition Specialist, my day-to-day consists of conducting technical phone screens, preparing candidates for interviews, and extending offers! Besides my daily responsibilities, I worked on a social media project recently. I was able to utilize my marketing degree to teach my colleagues how to rock their LinkedIn profiles and content.

Kayla

Talent Acquisition Specialist

What are Trustpilot Perks + Benefits

Culture
Volunteer in local community
Every Trustie has two (paid) volunteering days a year, which they can use to give back to their community.
Partners with nonprofits
We partner with a women's shelter in the Bronx, and another non-profit that helps homeless women and children in NYC.
Open door policy
Team based strategic planning
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Trusties in Color (TiC), Pride & Allies, Trustpilot Women in Leadership (TWIL)
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Free subscription to Headspace
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 5 days per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free lunch on Wednesday and Breakfast on Thursdays
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Our kickball team is currently undefeated! We have lots of things like this happen year to year.
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

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