Senior Customer Advocacy Marketing Manager

| Greater NYC Area

We’re Ushering in a New Era of Data Participation. Interested?

Collibrians are building a new way for all data users to have access to trustworthy data so they can make good data-driven decisions. We have modeled the Collibra platform after the best collaborative digital communities to be flexible, transparent, and human. We’ve replaced rigid rules with open collaboration. The result is data governance that’s second nature, from day one. If you’re interested in joining the team, look no further.

How you'll make an impact at Collibra:

Collibra is looking for a creative, results-oriented marketer with a passion for growing customer relationships and increasing the value of customer marketing. The Senior Customer Marketing Manager is responsible for planning and executing programs to support customer reference and advocacy initiatives. This includes setting the strategic direction as well as serving as a champion for customer advocacy within the organization.

To do this, you'll be counted on to work cross-functionally with our Field teams, Marketing, Product, and more. You’re thoughtful and collaborative with a strong bias for action, and well-versed in all aspects of customer lifecycle marketing.

A day in the life of a Senior Customer Advocacy Marketing Manager at Collibra:The Senior Customer Advocacy Marketing Manager will be a key part of the marketing team, and will be responsible for a wide range of tasks, including:

  • Establish our customer marketing program. You’ll be a critical member of the team that defines what customer marketing is at Collibra, helping shape the customer marketing program for high impact and scale.
  • Manage a scaled customer reference program. Work in partnership with our Field teams to manage a customer reference program that brings the best voices forward to validate the benefits of Collibra. You’ll manage and maintain the customer advocacy database, including monitoring adherence to customer reference limits, site visits, and customer contact updates.
  • Amplify the voice of our advocates. Continuously expand our collection of customer content, developing case studies, videos, and testimonials that make customer stories come to life. Help build the distribution strategy for customer content across the web, events, sales, campaigns, and internal channels.
  • Nurture high value customer relationships. Drive adoption, loyalty, and growth of existing customers through targeted lifecycle campaigns.
  • Bring the voice of the customer into the organization. Build and execute a well-coordinated customer survey, feedback, and interview program, including NPS.
  • Demonstrate the value of customer marketing. Closely monitor customer marketing programs and find opportunities to continuously optimize and scale customer engagement and advocacy efforts. Develop a measurement and reporting process to demonstrate the value and impact of customer marketing.

You have: 

  • Bachelor’s degree in marketing, business, or related discipline; MBA preferred
  • 7+ years of experience in enterprise technology marketing and communications; experience in enterprise SaaS preferred
  • Proven track record of creating and executing campaigns and programs that drive customer engagement and/or advocacy; experience building voice of the customer and customer listening programs a plus
  • Excellent communication skills - written and verbal
  • Strong relationship management skills and a customer first mindset
  • Demonstrated ability to work in a team-oriented, fast-paced, and dynamic environment

We Offer:

  • A friendly and rapidly growing environment where your input will be valued and your growth fostered
  • Ongoing opportunities to collaborate with fellow Collibrians globally for team meetings, trainings, and conferences
  • Flexible hours: quality > quantity
  • Bi-monthly catered lunches. Never go hungry again!
  • Did we mention happy hour?
  • Spacious brand new offices in NYC
  • A state-of-the-art laptop
  • And of course, a competitive salary with a strong benefits package
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HibernateLibraries
    • SparkLibraries
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Neo4jDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce CPQCRM
    • Callidus CRM
    • PS Enterprise CRM
    • Oracle EloquaLead Gen
    • EngagioLead Gen

Location

FiDi’s rich history is the perfect backdrop to keep us humble without stifling the innovation that our new office inspires. And commuting is a breeze!

An Insider's view of Collibra

What’s the vibe like in the office?

There are a lot of options for when I want to be “distracted” from my work. The office has an amazing mix of personalities that blend together very well. It’s great to have exposure to the individuals who started this company, as well as the rest of the c-suite employees. The office is collaborative so it feels like your opinion actually matters.

Akil

Sales Development Representative

How do you collaborate with other teams in the company?

Cross-team collaboration within Collibra is integral to my position. As an FP&A Analyst, I act as a financial advisor to co-workers across different teams to ensure business decisions and their corresponding impacts help achieve not just Collibra’s business goals, but Collibra’s financial goals as well.

Billy

FP&A Analyst

How has your career grown since starting at the company?

Back in the summer of 2016, I started working at Collibra as an SDR. Fast-forward just two years, and not only have I had the opportunity to create a new account executive role, but I'm now the global sales leader for that team! Collibra is growing fast and there are loads of exciting opportunities available to those who want to work for it.

Jonelle

Manager, Junior Account Executives

What makes someone successful on your team?

The customer advisory management team looks for people who are determined to drive value for our customers. They’re people who build strong relationships, identify challenges, and love to find solutions. It’s why our customers love us!

Alexis

Manager, Customer Advisory Management

What are Collibra Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
We provide bi-monthly lunch following our all-hands meetings.
Happy Hours
Happy hours are hosted Once per month.
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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