Senior Email Deliverability Manager

| Greater NYC Area | Remote
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About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We're a data-first marketing platform startup, and we approach our work seriously; we tackle problems in a scrappy and disruptive fashion, yet we build for scale to support our clients at big data volume.

We are the first and only enterprise customer data platform with a fully-integrated marketing cloud. Moving beyond the limitations of both categories, Simon’s platform empowers businesses to use enterprise-scale big data and machine learning to power customer communications in any channel. Simon’s unique approach allows brands to develop incredible personalization capabilities without needing to build and maintain massive bespoke data infrastructure.

Our culture is rooted in organizational transparency, empowering individuals, and an attitude of getting things done. If you want to be a valuable contributor on a team that champions these core values we would love to hear from you.

The Role

As a Senior Email Deliverability Manager at Simon Data, you will help launch our ESP product by providing expert advice, support, and guidance to a broad range of customers, helping them to successfully onboard, troubleshoot problems and incorporate email best-practice into their strategy to improve inbox placement and return on investment. You will play a key-role in our customers growth and support both sales and service teams in their efforts to turn our clients communication vision into reality.

What You’ll Do
  • Implement and lead email delivery monitoring; build plans to improve email deliverability of marketing emails
  • Monitor and manage IP and domain reputation to ensure maximum email deliverability
  • Partner with cross-functional teams to prioritize and execute on improvements to Simon Data’s email product
  • Partner with product managers, software engineers and security teams to define system requirements, guide development, and continuously drive improvements of the email delivery component of the service
  • Assist in the upsell of our email product to existing non-email customers and the sale of the product to net-new prospects
  • Define the scopes of both basic and premium deliverability service offerings
  • Establish critical metrics to measure email system efficacy and drive measurable improvement to system
  • Optimize cross-functional processes to meet the organization’s needs as we scale
  • Identify incidents and negative trends and collaborate with Product, Engineering and Security teams to quickly resolve them
  • Be an SME for Engineering, Legal, Security, Client Solutions and occasionally Sales, on how to structure policies, procedures, and tooling related to email-dependent systems
  • Ensure Simon Data is on top of the latest compliance and deliverability trends, technologies, and strategies by engaging with industry leaders and organizations (this may also include representing Highspot externally with industry groups)
Qualifications
  • 5+ years experience in email consultancy and deliverability, ideally supporting both end-clients and platforms (e.g. ISPs)
  • Knowledge of the SMTP protocol, mail servers, and a prior knowledge of ISP procedures (feedback loops, postmaster pages, etc.)
  • Familiarity with email APIs (Sparkpost, SendGrid) and deliverability tools (ReturnPath, 250ok, eDataSource, Valimail, Email On Acid)
  • Deep expertise on authentication protocols (e.g., DKIM, SPF, DMARC, IP addresses), and bounce categorization
  • An understanding of global privacy and anti-spam legislation (GDPR, CASL, CAN-SPAM etc.)
  • Deep understanding of using data to continuously test, measure, and optimize marketing programs
  • A channel-agnostic approach to customer communication, nurturing the end-recipients experience and developing an understanding how each of your clients measures success
  • The ability to get to the heart of customer needs quickly, and to earn trust rapidly
  • Experience identifying and supporting sales opportunities

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • WordpressCMS
    • SendGridEmail
    • Simon DataEmail

Location

Our office is located along the East River in the heart of the South Street Seaport! We are a 5 minute walk from the Fulton Street subway hub.

An Insider's view of Simon Data

How do you collaborate with other teams in the company?

Collaboration with other teams is fundamental to my role at Simon. I work closely with our engineering and product team to build and maintain our product per my clients needs. This close collaboration across the organization has provided an excellent learning experience and continues to be one of the most rewarding aspects of my time at Simon.

Prashanth

Customer Success Manager

What is your vision for the company?

Customer relationships are more important than ever. At Simon, we want to help brands build those meaningful experiences and be the platform that supports a more human kind of marketing by leveraging data. There’s tremendous value waiting to be unlocked for brands and for customers who receive a more relevant experience from brands they love.

Jason

Co-Founder, CEO

What makes someone successful on your team?

On the engineering team, and at Simon in general, we really value individuals speaking up about what they think is best for our product and our company. Regardless of management or team structure, the best ideas at Simon come from people at every level contributing to our overall success.

Jessica

Data Engineer

What are Simon Data Perks + Benefits

Simon Data Benefits Overview

Awesome coworkers. Great healthcare benefits. Unlimited and untracked PTO. Offer bonus/incentive programs. Referral bonuses. Flexible work environment. Dog friendly office. Formal career development training and job advancement programs. Also, beer on tap? Cheers to that!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
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