Senior Manager, Customer Marketing

| Greater NYC Area

About AlphaSense

AlphaSense provides an AI-based search engine for market intelligence, used by the largest and fastest-growing firms globally. Our mission is to curate and semantically index the world’s market and company information, including the vast high-value content sets that traditional web search engines cannot reach. With 1000+ enterprise clients, AlphaSense helps knowledge professionals become dramatically more productive, and gain an information edge by discovering critical data points and trends that others miss.

Who you are:

You’re a Customer Marketer with 3+ years experience in B2B marketing and/or Customer Success who thrives on building relationships with customers and transforming them into evangelists. 

Reporting to the Director of Product Marketing, you will partner closely with members of the Marketing team (including Product, Demand Gen and Events) as well as the Customer Success team to build customer advocates, amplify user feedback and ensure clients achieve success.

An excellent communicator with strong interpersonal skills, you’ll drive AlphaSense loyalty among clients at all stages of the customer journey. 

Your day-to-day

  • Create and manage customer advocacy initiatives and channels, including onboarding/nurture campaigns, webinars, workshops, and reference and referral programs
  • Take an active role in community-building activities including creating and moderating user groups both online and in-person
  • Build and deepen relationships with clients to ensure ongoing satisfaction and education
  • Cultivate loyalty of existing and future customer advocates
  • Develop and maintain a body of client advocacy content in formats including case studies and testimonials
  • Manage client advocate participation for news, speaking engagements and other occasions on which clients will speak to the public or the press about AlphaSense 


Candidate Requirements:

  • Bachelor’s Degree preferably with Business, Marketing, or Communications concentration
  • 3+ years experience in a B2B Product Marketing, Customer Success, Product Specialist or Customer Service role
  • Excellent written, verbal and communication skills
  • Experience using marketing tools and channels such as Hubspot, SalesForce, and Wordpress
  • Proven ability to take a data-driven approach to measuring results and adapt strategies as needed
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • MySQLDatabases
    • Neo4jDatabases
    • SketchDesign
    • ZeplinDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • ProductBoardManagement
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail

Location

We are in the center of everything! We have a green market, restaurants, shops and more! Subways: N, Q, R W, L, 4, 5, 6 are within a block!

An Insider's view of AlphaSense

What’s the vibe like in the office?

We work hard, and play harder: Everyone is crunching to reach their goals everyday. There’s always hype and encouragement along the way and in the end, we celebrate it all - both the successes and challenges.

Dan

Talent Acquisition Coordinator

What's the biggest problem your team is solving?

We are building an AI-powered augmented intelligence search platform that would dramatically improve our users' experience on the platform. Our vision for the platform is to function as a smart assistant that can: find, curate and summarize every relevant piece of information. It's a very unique and exciting problem with limitless possibilities.

Prashant

Researcher -- Deep Learning

How has your career grown since starting at the company?

When I came to AlphaSense, I didn’t know exactly what my career path would look like. Having the opportunity to get in at the ground floor, learn and build a career with a company that was growing fast led me to customer success. I now have the opportunity to work hand in hand with our impressive customer base.

Steve

Director, Customer Success

How do your team's ideas influence the company's direction?

At AlphaSense, we hire smart people who come with unique experiences and fresh perspective. Everyone has a seat at the table, and in return, we expect passionate participation. Our goal is to be better tomorrow than we were yesterday. The entire team would agree, employee input influences the direction of the company in almost every way

Kiva

Chief Revenue Officer

How do you collaborate with other teams in the company?

Being a Product Specialist, I have the opportunity to collaborate cross company. Whether it’s helping sales with an account customization call, working with Account Managers on creative searches, providing content with new requests from clients, or partnering with the product team on what new features should be added to the product roadmap.

Joelle

Product Specialist

What are AlphaSense Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
AlphaSense has lunch and learns quarterly.
Promote from within
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