Tapestry
Our global house of brands unites the magic of Coach, Kate Spade New York and Stuart Weitzman to stretch what’s possible
New York, NY
Hybrid

Senior Manager, Digital Marketing Planning & Performance

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Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.



 

Title: Coach – Manager/Sr Manager Digital Marketing Planning & Performance

Reports to: Director/Sr Director Digital Marketing Planning & Performance

Date: October 2020

 

We are strengthening our focus on digital and data driven marketing to accelerate brand growth and enhance our customer experience across all touchpoints. To drive our success we are creating a new brand “quarterback” position to optimize our digital marketing activations working across the Coach marketing team and the newly formed Tapestry Digital Marketing Center of Expertise.

 

The Manager/Sr Manager of Digital Marketing Planning & Performance drives the execution and effectiveness of the brand’s digital marketing activities with a focus on customer acquisition and retention, across retail and outlet businesses. They translate brand marketing and communication strategies into discrete digital marketing actions and investments and drives the cross-functional priorities and activities working hand in hand with the Tapestry Digital Marketing Operations & Channel COE team and the company’s digital marketing agencies of record. They will champion cross-functional teamwork and create an inclusive team environment that inspires a diversity of perspectives and bold ideas.

Key Responsibilities:

  • Translates Coach full funnel media plan to optimize channel, traffic and conversion tactics based on brand, customer, channel and campaign strategies.
  • Is an active participant in marketing cross functional scrum and related stand-up activity to identify and prioritize learning agenda.
  • Coordinates efforts of Digital COE channel specialist teams in efforts to optimize in channel efficiency within the context of the full funnel plan and corresponding audience and journey strategies
  • Provides input on the full funnel integrated planning and execution for the brand by partnering with Coach marketing partners, the company’s digital agency of record, and Tapestry’s Digital COE – taking into account financial, marketing, customer, and brand strategies for both online and stores.
  • Works with Coach and Digital COE teams to optimize landing page experiences and customer journeys to drive improved campaign efficiency
  • Partners with brand on Learning Agenda and develops and executes day in and day out test and learn plan to continuously improve and optimize media investments.
  • Partners with brand to measure pilot/test effectiveness, quantify scaled opportunity, and ensure that successful pilots are scaled quickly.
  • Hindsights performance on a weekly/monthly/ quarterly basis, highlighting opportunities or trends for continuous improvement.
  • Contributes to audience strategy development and approaches
  • Partners on development of retention journeys and strategies
  • Accountable for leveraging regular reporting/tools to communicate performance and learnings to Coach and share with peers at the other Tapestry Inc brands.
  • Bring innovative new thinking and ideas to help drive customer engagement and financial performance


Leadership/Skills:

  • Outcomes oriented with P&L ownership mentality – continuously driving for and achieving positive business outcomes
  • Demonstrated ability to work cross-functionally, collaborate with, consult with and influence all levels of the organization.
  • Ability to convey and connect both technical concepts and business context.
  • Key evangelist of test and learn approaches and mentality
  • Partnership oriented with ability to lead through influence versus direct mandate
  • Stays current on evolving media trends, technology, and opportunities and works with partners and stakeholders to bring new activities to life
  • Brings a holistic perspective to ensure all aspects of the customer journey are optimized

 

Qualifications:

  • Seasoned consumer brand marketer with 5+ years of relevant professional experience; with minimum of 3+ years of digital marketing experience..
  • Hands on experience with full funnel marketing tactics and channels
  • Deep experience leading and facilitating matrixed teams as direct manager or project manager
  • Proven experience managing large scale marketing budgets with effective returns and traffic growth
  • Excellent quantitative skills are a must
  • Consulting and/or agency experience a plus



Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-JG1 Visit Coach at www.coach.com.

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What are Tapestry Perks + Benefits

Tapestry Benefits Overview

Our comprehensive employee benefits programs include but are not limited to, medical, dental, vision, life insurance, short and long term disability, Tapestry Inc. Savings Plan, Employee Stock Purchase Plan, employee discount program, vacation and sick days, Health Saving Accounts, Flex Spending, Commuter Benefits, accident insurance, pet Insurance, and Tuition Reimbursement.

Culture
Volunteer in local community
Tapestry is proud of its culture of service. We serve global communities through empowerment programs, financial & product donations, and volunteering, to make a positive impact on society.
Partners with nonprofits
We partner with nonprofits that support our local and global communities and share our belief that all should have the freedom to live authentically and thrive.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Summer hours
Employee awards
Flexible work schedule
We have a Flex Friday program with half-day Fridays throughout the year.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have four Employee Resource Groups (ERGs): Black Alliance, Asian Heritage Alliance, Prouder Together, and Working Parents & Caregivers. We also have an Inclusion Council.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Paid parental leave is available up to a maximum of 12 weeks. To qualify for paid parental leave, parents must be a full-time employee and have worked for 6 months prior to applying for leave.
Family medical leave
We offer Family and Medical leave to employees who need time off due to their own serious health condition or to care for a family member with a serious health condition, consistent with the FMLA.
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Apprenticeship programs

Additional Perks + Benefits

Company discounts on all 3 of our brands!

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