Senior Manager, Marketing Operations at Hyperscience

| Greater NYC Area
Sorry, this job was removed at 11:19 a.m. (EST) on Tuesday, September 15, 2020
Find out who's hiring in NYC.
See all Marketing jobs in NYC
Company Description
Hyperscience is a technology company blazing a new path in enterprise automation with a reimagined approach to building and powering processes. The Hyperscience Platform is the world’s first Software-Defined, Input-to-Outcome Automation platform used by top public companies and government organizations around the world to build and run mission-critical processes with ease and speed.
Hyperscience helps enterprises quickly build and roll out new business processes with built-in automations, reduce manual errors, increase high- and low-skilled employee productivity, and eliminate the need for costly transformation. Hyperscience’s Intelligent Document Processing solution has been implemented at some of the world’s leading financial services, insurance, healthcare and government organizations, including TD Ameritrade, QBE Insurance Group Limited and Voya Financial, helping them lower costs, reduce error rates by 67% and increase employee capacity by 10x.
Since its founding in 2014, Hyperscience has grown to more than 140 employees with offices in New York City, Sofia, Bulgaria, and London, UK, and has consistently been recognized as one of the best places to work, with a collaborative and innovative culture and best-in-class benefits.
Job Description
Reporting to the Director of Digital Marketing and Operations, Hyperscience is looking for a marketing operations manager with 3+ years of experience administering marketing technologies, supporting campaign planning with actionable insights, and strong analytical skills and experience with marketing reporting and data manipulation and analysis. The marketing operations manager role owns the administration of our marketing automation platform and related tools, supports integrated campaign execution, and provides reporting to help measure operational success and opportunities for improvement. You will combine your analytical experience with Marketo and knowledge of B2B lead management flows to better enable our marketing execution efforts to be more efficient, measure results more effectively, and improve processes. You will own marketing dashboards, reports and performance optimization.
This is a full-time position located at Hyperscience HQ in New York City.

Responsibilities

  • You'll be a trusted resource for the marketing org, who will collaborate with Digital, Content and Demand Marketing in their campaigns, where you'll track the flow of marketing data through our systems to make sure things are working as designed. Specific duties include:
  • Own and document marketing automation, setup and optimization
  • Develop and manage an email marketing process and calendar to optimize communication frequency with customers and prospects
  • Execute email sends timely and flawlessly; analyze reporting to extract key learnings to share with the broader team in order to improve future campaign performance
  • Support data preparation / upload / de-duplication for campaigns and lists as required
  • Own platform operations: Manage day to day lead management processes between Marketo and Salesforce, and other critical tools (Drift, ZoomInfo, Bizible).
  • Evaluate and implement additional systems and tools to optimize the Go-To-Market functions (video, ABM etc.). Train when necessary the team on those platforms.
  • Ensure database hygiene
  • Act as marketing voice for the leads-to-sale process and manage a process to qualify and route incoming leads to sales
  • Create reports and dashboards to measure operational effectiveness and identify areas for improvement
  • Own SFDC Campaign tracking to deliver closed-loop reporting on Leads -> Opportunities -> Revenue, and ROI by campaign, vendor, and channel
  • Drive results and ROI - Monitor and measure the success of campaigns/nurture programs and evaluate results against organizational goals. Continuously strive for improvement, such as conducting A/B tests and experiments that lead to better performance
  • Own process documentation - Update and/or create new documentation on marketing operations processes

Qualifications

  • 5+ years experience in marketing operations
  • Advanced knowledge of Marketo (certification is a plus)
  • Experience with salesforce.com CRM, specifically with reporting and campaigns
  • Experience implementing a marketing attribution model. Knowledge of Bizible a plus
  • Strong analytical skills and experience with marketing reporting and data manipulation and analysis
  • Advanced experience with Excel/Google Sheets
  • Motivated, execution and detailed-oriented, high-performance individual with strong process and organizational capabilities and a desire to improve processes.
  • Excellence in written communications, project management, and time management

Benefits & Perks

  • Top notch healthcare for you and your family
  • 30 days of paid leave annually to help nurture work-life symbiosis
  • A 100% 401(k) match for up to 6% of your annual salary
  • Stock Options
  • Paid gym membership
  • Pre-tax transportation and commuter benefits
  • 6 month parental leave (or double salary to pay for your partner's unpaid leave)
  • Free travel for any person accompanying a breastfeeding mother and her baby on a business trip
  • A child care and education stipend up to $3,000 per month, per child, under the age of 21 for a maximum of $6,000 per month total
  • Daily catered lunch, snacks, and drinks
  • Budget to attend conferences, train, and further your education
  • Relocation assistance

We are an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our New York City office is located on the 45th Floor of One World Trade. Incredible views, open floor plan, and minutes from the Subway & PATH.

An Insider's view of Hyperscience

What are some social events your company does?

Outside of company-sponsored lunch daily, we do birthday & anniversary celebrations, dessert breaks, and company outings. It’s pretty common to get together for drinks after work or go to karaoke as a team. When our team from Sofia visits, we like to do something social outside the office, whether it’s lunchtime basketball game or rooftop drinks.

John Lee

Talent Acquisition Lead

What projects are you most excited about?

We’re working on building a Machine Learning model that allows our customers to process more types of documents, which will help significantly with their workflow. I’m excited to visit customer on-sites to see how different customers use our product. We’re here to make people’s lives easier so understanding specific use cases is always valuable.

Sarah

Product Designer

What are some things you learned at the company?

I’ve been at Hyperscience for more than a couple of years now and seen it grow 4x(!) in that time. The two most important things I've learnt in my time at Hyperscience have been learning when to ask for help and bias for action -- most actions can be reversed; the only way to never break anything is to never actually do anything.

Akhil

Director of Machine Learning

How do your team's ideas influence the company's direction?

We operate a growth mentality across all aspects of our business. Every team member is expected to go radically beyond normal expectations. This requires bold ideas coming from everyone. Once we choose a path to follow, we will all get behind it, irrespective of whose idea it was.

Charlie Newark-French

Chief Operating Officer

What makes someone successful on your team?

A successful member of our team is someone who shows up and gives 110% every day, is not afraid to ask for help and uses constructive criticism to better themselves. We represent the entire organization with new clients, and we’re excited to be the first touchpoint that works to understand their pain points and articulate our mission and value.

Lawrence Leeds

Sales Development Representative

What are Hyperscience Perks + Benefits

Hyperscience Benefits Overview

-Top notch healthcare for you and your family
-30 days of paid leave annually to help nurture work-life symbiosis
-A 100% 401(k) match for up to 6% of your annual salary
-Stock Options
-Paid gym membership
-Pre-tax transportation and commuter benefits
-6 month parental leave (or double salary to pay for your partner's unpaid leave)
-Free travel for any person accompanying a breastfeeding mother and her baby on a business trip
-A child care and education stipend up to $3,000 per month, per child, under the age of 21 for a maximum of $6,000 per month total
-Daily catered lunch, snacks, and drinks
-Budget to attend conferences, train, and further your education
-Relocation assistance

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
HyperScience employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
HyperScience offers 100% healthcare for you, your family and dependents.
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
-Free travel for any person accompanying a breastfeeding mother and her baby on a business trip -A child care and education stipend up to $3,000 per month, per child, under the age of 21 for a maximu
Generous Parental Leave
6 month parental leave (or double salary to pay for your partner's unpaid leave)
Flexible Work Schedule
Remote Work Program
Family Medical Leave
We offer unlimited medical/sick and bereavement leave.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
HyperScience employees receive 30 days per year of paid time off annually (not including holidays and sick days).
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $1500 annually for continuing education.
Online course subscriptions available
Customized development tracks
Paid industry certifications
More Jobs at Hyperscience15 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Product
Project Mgmt
Sales
Data + Analytics
new
New York
Developer
new
New York
Developer
new
New York
Project Mgmt
new
New York
Design + UX
new
New York
Sales
new
New York
Developer
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Developer
new
New York
Sales
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York