Social Engagement and Customer Service Associate

| Greater NYC Area

About Us:

At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer experience. We have pioneered the closet in the cloud and believe that every person globally will soon have a subscription to fashion. We are proud to be both a profitable and fast-growing business, with a loyal 11 million members who believe that rental is the future. 

About the Job:

The ideal candidate lives, breathes, and speaks social media—someone who reads up on the latest trends as much as they discover them on their own. The right candidate will be highly creative and motivated, have excellent communication skills, be efficient and organized, and an enthusiastic collaborator. This role requires someone with ample energy, who thrives on creating engaging content and is able to wear multiple hats in order to achieve the brand goals. 

What You’ll Do:

  • Manage incoming messages from community for all social media channels
  • Handle all customer service inquiries and issues from all social channels
  • Daily monitoring and responses to social comments 
  • Engaging with the social community, interacting with other relevant posts and cultivating relationships 
  • Analyze and report out about social activity 
  • Respond to customer feedback via NPS surveys and social media 
  • Manage our community forum of customer reviews 
  • Partner with Marketing & Creative. 
  • Communicating interdepartmentally to help shape the customer experience 
  • Use your creativity, passion and personality to connect with the customer and tell their story 
  • Obtain and evaluate customer feedback to improve RTR products and processes 
  • Identify opportunities for improvements to the customer experience 
  • Recognize, document and report on trends 
  • Reviews and analyzes customer experience survey results and closes the loop with customers. 
  • Identify customer feedback themes and shares with respective stakeholders 

About You:

  • Bachelor’s degree and 1-2 years of related experience in social media 
  • Ability to demonstrate knowledge of content community, platforms, influencers and rising trends 
  • Experience with social media account management 
  • Out-of-the-box thinking and tons of creative ideas 
  • Strong project management skills focused on organization, time management, and planning 
  • Excellent communications skills, written and oral 
  • Strong collaboration skills and ability to work well under ambiguous conditions 
  • Willingness to work on days and times outside the normal work week as needed 
  • Positive attitude and willingness to go above and beyond the stated duties 
  • High-energy, positive person who wants to make a difference in a growing organization 

Benefits:

At Rent the Runway, we’re committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to: 

  • Generous Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention. 
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
  • Industry leading 401k match - an investment in your future. 
  • Many other amazing perks!


Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • MySQLLanguages
    • Node.jsLanguages
    • LinuxLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PlayFrameworks
    • DropWizardFrameworks
    • Sinatra RubyFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • Microsoft DynamicsCRM
    • SailThruEmail

Location

345 Hudson Street , New York , NY 10014

What are Rent the Runway Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Promote from within
More Jobs at Rent the Runway48 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Legal
Marketing
Operations
Product
Project Mgmt
Data + Analytics
new
New York
Operations
new
New York
Developer
new
New York
Data + Analytics
new
New York
Project Mgmt
new
New York
Developer
new
New York
Data + Analytics
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Design + UX
new
New York
Operations
new
New York
Product
new
New York
Operations
new
New York
Finance
new
New York
Data + Analytics
new
New York
HR
new
New York
Project Mgmt
new
New York
Marketing
new
New York
Design + UX
new
New York
Operations
new
New York
Developer
new
New York
HR
new
New York
Operations
new
New York
Finance
new
New York
Operations
new
New York
Operations
new
New York
Developer
new
New York
Operations
new
New York
Developer
new
New York
Product
new
New York
Developer
new
New York
Operations
new
New York
Developer
new
New York
Operations
new
New York
Operations
new
New York
Operations
new
New York
HR
new
New York
HR
new
New York