Social Media Community Manager

| Greater NYC Area
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Who are we?

Ribbon is a first of its kind real estate technology company transforming the real estate transaction by delivering certainty, transparency and joy to the home buying process. Consumers and realtors deserve a better experience, and we have designed an open platform that welcomes everyone in the ecosystem to participate.

As members of the Ribbon team, we live out our mission every day through our core values:

  • Be an invited guest to dinner - Everything we do is in the service of the customer.
  • Be a (home) owner - If we see a problem, we address it head on without assuming someone else will do it.
  • Break new ground - We challenge conventional wisdom to create clever solutions and break down the walls.
  • Foster greatness - We grow and inspire the team around us to constantly make Ribbon better.
  • Engage with intellectual humility - We become our best selves through rigorous debate and adjusting opinions based on new information.

Your team:

We are building a world-class marketing team at Ribbon. Reporting into the Head of Marketing, our Social Media Community Manager will play a key role in our ability to drive acquisition & LTV. The ideal candidate lives and breathes social, and will help level up our suite of social media channels, including Facebook, Instagram, LinkedIn, Twitter, and explore new ways to engage audiences via features like IGTV, FB Live, and Stories. You’ll develop our community by finding new customers, sparking discussion, and responding to current customers. You will build & execute an engaging content calendar that heightens our social presence and creates concrete value for the brand and business we're building. 

How you'll help make homeownership achievable:

  • Create, deliver and manage a social content strategy that aligns with our brand guidelines.
  • Create and manage monthly content calendars and daily posts.
  • Monitor social media accounts and the Ribbon inbox: Respond to questions, comments, and inquiries with a consistent brand voice.
  • Work closely with other marketing functions to align with total marketing strategy
  • Create and engage with our communities, to drive new business 
  • Design templates that will streamline your workflow and create a cohesive look for our feeds.
  • Use existing resources and assets (photos, video footage, people) creatively to showcase our brand.
  • Communicate key milestones and deadlines between stakeholders to ensure seamless execution
  • Analyze performance data and recommend changes to optimize our results.

What we're looking for:

  • 3 years of experience in social media marketing and community management.
  • Broad knowledge of the following social media channels: Facebook, Twitter, Instagram, Snapchat, Pinterest, TikTok, YouTube, LinkedIn, and emerging platforms.
  • Exceptional writing skills.
  • Demonstrated ability to comprehend social media metrics and their impact on businesses and brands.
  • Experience using social media management tools (Planoly, Sprout Social, Hootsuite).

Even if you don’t meet all the requirements, we encourage you to apply! If you’d be excited to show up for work each day, we’d be excited to have you on our team. 

Here at Ribbon we’re not scared of differences. It’s how we break new ground. As we scale and we help families from every walk of life, the team we build must be reflective of the diversity that we serve. Together, we’ve built and will continue to grow, a diverse and inclusive culture where everyone has a seat at the table and the space to be their most authentic self. Ribbon is an Equal Opportunity Employer and we support, celebrate, and cherish all the things that make our teammates who they are.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • DjangoFrameworks
    • MongoDBDatabases

Location

We're right between Union Square and Flatiron, with easy access to nearby bars and restaurants as well as a majority of subway lines.

An Insider's view of Ribbon

How do you collaborate with other teams in the company?

Collaboration is a huge part of working at Ribbon. My team (Consumer Eng) works closely with growth and ops throughout the product development lifecycle, from gathering feedback on initial product ideas to announcing new feature releases. We work with Design to build out new products and cross functionally with the Platform team on tech challenges.

Nicole

Product Engineer

What makes someone successful on your team?

To be successful on the design team at Ribbon you'll need to deeply immerse yourself with our community. We believe strongly in the value of understanding our users, and building beautiful products to help solve their biggest challenges. We value drive, independence, and creative thinking—and people find success here by employing those traits.

Zack

Head of Product and Design

What are Ribbon Perks + Benefits

Ribbon Benefits Overview

We're proud to offer our teammates:

- Competitive compensation: we offer competitive compensation for our talented team
- Generous equity: you deserve a fair share for the value you put into building the company
- Flexible vacation: take the right balance of personal days off so you can always be fully on
- Healthcare coverage: we’re on the hook for most of your medical, dental, and vision insurance
- Team off-sites: we like to spend quality time together to continue to learn and celebrate
- Team lunches: a healthy team is a well fed team
- Education subsidies: there is no such thing as too much learning

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
We have a dedicated #fitness Slack channel and a ton of great studios near the office! Rumble, Flywheel, and rock climbing are some favorites at Ribbon.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Continuing Education stipend
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