Social Media Engagement Specialist

| New York

Getting together with real people in real life makes powerful things happen. Side hustles become careers, ideas become movements, and chance encounters become lifelong connections. Meetup brings people together to create thriving communities. Show up. Change lives.

We are looking for a world class social media engagement specialist to own all conversations on our international social channels. You will be on the frontline day in and day out, responsible for providing quick + easy solutions, instilling delight into the lives of our members, and fuelling growth in our social channels through proactive engagement initiatives.

What you’ll do:

  • Work closely with our Community Experience team and product liaison to manage support issues and bubble up feedback coming from social channels to our cross functional partners

  • Create our moderation and engagement best practices for global social media channels

  • Become an expert on the product, Meetup digital experience, and help literature intimately so as to provide helpful timely customer support in all social channels

  • You are the voice of Meetup in the social media space – you contribute to our global brand success through everyday interactions with our members, organizers, and the public

  • Contribute to a social media strategy that will drive quality audience growth, engagement, and traffic to achieve brand and business objectives

  • Generate conversations across platforms (including Twitter, Instagram, Facebook, YouTube) in a way that inspires our followers, celebrates showing up for each other, and educates the world about Meetup

Who you are:

  • You love customer service, it is immensely satisfying to you to be on the frontlines continually solving and engaging with our members and organizers

  • You are positive, proactive, and have a solutions oriented mentality

  • You have excellent writing and communication skills

  • You love social media and technology, you know what’s trending in these areas and push our team to think big about how we can leverage trends to build our global community

  • You are passionate about connecting with people in real life and actively participate in Meetups in your day to day life

  • You demonstrate excellent judgment – how to respond to a frustrated customer, when to escalate an issue, how to address a sensitive news event

  • You are agile like a jungle cat - adaptable and comfortable with change is your M.O.

  • You’re a quick learner and are interested in learning new systems and platforms

  • You are self-aware and interested in continually developing your skills

  • Details matter to you

  • Committed to working on weekends and off / high volume hours

Our team is bold, supportive, and passionate about bringing people together in real life to create community for everyone. We care about moving fast, real world change and building diverse, dynamic teams. You in?

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Meetup is in the vibrant and trendy SoHo neighborhood. Just steps away from the BDFM6 and a short hop and skip to the NQRW.
632 Broadway, New York, NY 10012

Perks of working here

401(K) Matching
Commuter Benefits
Dental Benefits
Generous PTO
Health Benefits
Generous Parental Leave
Pet-Friendly Office
Sabbatical Leave
Some Meals Provided
Stocked Kitchen
Vision Benefits
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