Social Media Manager 

Part Time Contract, Remote  

Role Description: 

Flex is an early-stage, remote-first FinTech startup that is bringing flexible payments to recurring bills. We began by revolutionizing rent — Americans’ largest recurring bill. We enable our users to pay rent and bills throughout the month on a schedule that better fits their finances. With Flex, everybody can better manage their bills and budget. 

What you'll do:

• Planning & Development
• Develop content calendars based on approved strategy. Content should align with key audiences of consumers, partners, investors and employees
• Build channel aesthetic to align with Flex brand visuals, voice, and values (e.g. timeline cover, profile pictures, blog layout, etc.)
• Create and edit content for social media posts based on our marketing initiatives and new products. 
• Coordinate with other channels for content development (SEO, PR, Co-Marketing, etc). Reuse and adapt their content for social. 
• Establish relationships with social media influencers to develop a strong network
• Community Management
• Contribute to a positive and cohesive company image to achieve business goals
• Communicate with followers, respond to queries in a timely manner to provide help and reassurance that Flex is there 
• Monitor customer reviews to flag issues and glean insights
• Partner with customer service team to ensure cohesive communication and quick resolution of inquiries
• Project Management
• Drive alignment and steward project timelines across marketing team and cross functionally stakeholders
• Use tools like JIRA, Google Drive, and Slack for team communication & planning 
• Data Analysis & Optimization
• Help define KPIs and KRAs for social media channels and campaigns and how they impact the consumer journey and business growth
• Report on channel performance against KPI’s and optimization recommendations
• Monitor social listening to maintain pulse on consumer sentiment and identify brand and content opportunity

What we’re looking for:

• Experience as a content manager with the following channels: LinkedIn, Instagram, TikTok, Facebook, etc. ​​
• Experience implementing content aligned to brand guidelines 
• Understanding of graphic design principles.
• Strong writing skills, with the ability to grab attention and drive engagement 
• Video creation and editing 
• Community management experience to build engagement and trust with brands
• Excellent communication skills 
• Project management skills and the ability to build timelines  
• Ability to achieve fast turnarounds and be agile with change 
• Solid knowledge of Google Analytics and performance metrics 
• Ability to measure the success of campaigns.
• Analytical and multitasking skills
• Bilingual English and Spanish Fluency (preferred)