Sr. User Acquisition Manager

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Hi, we're Brigit! A holistic financial health company helping every American build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. We're backed by leading VC's including Lightspeed Venture Partners and DCM, a number of the world's most influential social impact investors like Flourish and Sound, and several mission driven celebrity investors like Kevin Durant and Will Smith! If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!


The Role

Brigit is looking for a seasoned acquisition / performance marketer to lead our global Marketing initiatives. The team’s goal is to accelerate growth by finding and converting new customers quickly, efficiently, and scalably. This role will work with leaders in Engineering, Marketing & Design, and will be reporting directly to the C-Suite.


In this role, you will lead strategic planning for acquisition, oversee daily execution across our portfolio of channels, drive our experimentation road-map, and direct the team’s time and resources against priorities. As a seasoned leader, you will be a thought partner to senior members across the company helping us build and rapidly scale one of the fastest growing FinTech companies in the world. 

RESPONSIBILITIES

  • Lead vision, strategy, and results for our Acquisition program, encompassing all paid online and offline marketing channels that drive net new customers
  • Deliver on marketing efficiency targets on a monthly, quarterly, and annual basis by constructing a robust and resilient portfolio of paid Acquisition Marketing channels.
  • Play a key role in evolving, defining, and driving our paid media KPIs, analytical systems, and business processes as we scale, creating an accountable team culture that balances risk metrics, and cost controls with speed to market
  • Develop and drive adoption of methodical and rigorous experimentation frameworks that result in significant learnings, ultimately increasing topline revenue and efficiency.
  • Partner with Data & Analytics to ensure our customer cohorts remain high quality after acquisition, supporting the long-term health of our Retention, Loyalty, and Advocacy goals
  • Drive our budget allocation processes, in partnership with other leaders across the company (including Creative, Finance, Data, Risk, CEO and others) to balance short-term financial goals with long-term investment as we build a global customer base
  • Uncover new opportunities to acquire customers efficiently and at scale through well-developed relationships with core channel partners, media agencies, and your existing network of contacts
  • Become an effective ambassador and partner to cross-functional partners in other departments, especially Creative and Product teams.
  • Build, mentor, and manage your team

ABOUT YOU

  • You have at least 3+ years of experience in acquisition marketing and/or paid performance media, preferably at a high-growth consumer brand managing multi-million dollar budgets
  • You are passionate about making a social impact and want to help build a business that dramatically improves people’s lives
  • You want to lead a team at the same time manage channels yourself
  • You have significant channel experience across the entire modern marketing mix, including deep expertise mainly on online performance marketing channels, and you’ll draw from that experience in your leadership role here
  • You have had a demonstrated impact on revenue and the growth trajectory of a high-growth business due to a combination of your team building and mentorship ability, as well as the innovative ideas you have contributed or otherwise helped foster
  • You have a comprehensive working knowledge of marketing attribution methodologies, their limitations, the relative advantages and disadvantages of each, and the ways in which most models are commonly imprecise or otherwise incomplete when evaluating performance
  • You are both analytical and creative, able to evaluate the efficacy of a campaign based on business results, but also intuitive enough to see the opportunities presented by a big creative idea or concept
  • You are resourceful and gritty, constantly questioning the current status quo and relentless solving problems in order to drive continuous improvement

Our Benefits & Team

-Help hard working Americans build a brighter financial future

-High-growth company at an early stage

-Equity participation

-A dynamic, flexible and collaborative start-up work environment with a highly talented team

-Minimum 3 weeks PTO

-401k Plan

-Paid Parental Leave

-Monthly reimbursements to use against wifi and cell phone bills


At Brigit, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.


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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • CircleCIFrameworks
    • JestFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • AbstractDesign
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement

Location

Our office is conveniently located in the Flatiron District, close to plenty of great restaurants and walkable to all the main subway lines.

An Insider's view of Brigit

What are some social events your company does?

One of my favorite events that Brigit has is employee-run quarterly breakfasts. The staff running the breakfast attempt do their best in impersonating a New York deli - making breakfast sandwiches on griddles and pourover coffee to order. We also try to encourage a no meeting and laptop policy during the breakfast hour to spend some quality time.

Jeremy

Engineering Manager

What's the biggest problem your team is solving?

Our goal on Data Science is to strike the right balance between helping more users and minimizing losses. Most users need money to purchase food, gas, or even buy a meal. The credit underwriting models we use allow us to help as many people as we can and improve our user retention over time in order to achieve a competitive advantage.

Madhu

Senior Data Science Manager

How has your career grown since starting at the company?

I joined Brigit after graduating from college. During my 2.5 years at Brigit, my career has grown in ways I would not have expected. Six months into my time at Brigit, I began doing more backend work and moving into a Full-Stack role. After 1.5 years, I took on the role of technical lead on our Membership team.

Avery

Software Engineer -- Tech Lead

How do you make yourself accessible to the rest of the team?

I'm always available via slack and then I work to schedule skip levels with everyone on engineering, as well as with folks outside of engineering on occasion throughout the month to make sure I have a pulse on how folks are doing. Additionally I try to solicit feedback through our culture & development platform and use that to spur conversations.

Hamel

Co-Founder & CTO

What are some things you learned at the company?

In my time at Brigit I've been able to learn how not to just build a brighter future for others but for myself as well. Each and every day here I have had the opportunity to improve my problem-solving skills, adapt to meet the needs of our users, and provide them the information they need to build the lives they want for themselves.

Ethan

Customer Care Associate

What are Brigit Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Company equity
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Free lunch on Thursday!
Company-sponsored happy hours
Happy hours are hosted on occasion
Pet friendly
Brigit's pet policy is dog friendly daily
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education stipend
Customized development tracks
Personal development training

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