Staff Community Manager at Stack Overflow

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Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities.

Additionally, Stack Exchange is a community of 170+ sites that cover topics from Parenting, to Dev Ops, to crypto, to role playing games. Our network of sites host millions of users every month from all over the world that are working to establish the largest knowledge base of questions and answers that the world has ever seen. 

We have a network of over 500 volunteer moderators who are dedicated to ensuring that the content on each of our sites is correct and easy to understand. They closely monitor our sites for things from duplicate questions to harassment to questionable grammar as they work to grow the sites that they have been elected to manage.  

As a Community Manager, you are responsible for understanding the complexities, behaviors, roles, social contracts, and rules that drive our distinct communities in order to advocate for and support our millions of users. You are the company’s face to our users in our interactions across all of our public products. You’re the front line in seeing what’s working — and what’s not — in community dynamics. You are someone that loves following data and social clues within the community to recognize when we may have misguided incentives at play, are getting unintended consequences, or where mods or users lack specific tools to address some increasingly common problems. With that information you’ll work with internal and external groups to meet the needs of our community through tools, policy, communications, and mediation. 

What you’ll do:

Day to day, you will be monitoring and managing the current, shifting needs and experience of various segments of our user base. You’ll need to context switch often as you prioritize (and reprioritize) initiatives, solutions, and tasks in a constantly changing environment. Also, you’ll be tasked with recognizing when certain users are feeling particularly unheard and need some focus, or when some user segment serving features need to be prioritized and working with our product teams to put them on the roadmap. You might work with users who are finding themselves increasingly unwelcome, or with moderators that are overburdened, addressing those issues directly, and flagging them to product teams (or other areas that can help) if needed. You’ll be the voice of our users within our company, and the voice of our company within our communities. 

We empower our users to self-govern in a lot of ways and our elected moderators can field most of the exception handling when users can’t. But when things need further escalation or moderators need additional guidance, you’ll be there to help guide and assist them in finding solutions and resolution. 

What you’ll need to have:
  • At least 3-5 years of professional community management experience for a large technologically-focused user base
  • Experience writing communications that resonate with different audiences, sometimes with conflicting priorities
  • An understanding of Stack Overflow and other Stack Exchange network sites
  • Experience contributing to building policy, implementing policy into process and being able to explain policy to the community.
  • Examples of resolving conflict between groups and individuals
  • Ability to think about problem solving, from  triage and identifying longer term solutions
  • A drive for facilitating communication between many groups, both internally and externally to Stack Overflow
  • A desire/drive to work with technologists around topics that interest them 
What you’ll get in return:

In the United States, benefits include:

  • Competitive salary
  • 20 days paid vacation
  • Generous parental leave (12-16 weeks at 100% pay), family care leave, and unlimited sick days
  • Stock options
  • Completely free health insurance (no copay, no premiums)
  • Gym membership reimbursement
  • Employees will never be poked with a sharp stick 

Employment is conditioned upon successful completion of a background check and upon having the appropriate legal right to work.

Diverse teams build better products

Legally, we need you to know this: Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

But we want to add this: We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.


#LIRemote
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • jQueryLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • LookerAnalytics
    • FigmaDesign
    • JIRAManagement

Location

Conveniently located in lower Manhattan, just blocks from the water with unbelievable 360º views of the city, East River, and the Brooklyn Bridge.

An Insider's view of Stack Overflow

How would you describe the company’s work-life balance?

I often brag about this to my friends. Stack nails work-life balance! We’re encouraged to take the time off we need to recharge. We have a policy that allows caregivers to balance their workload and maintaining their responsibilities at home. As a single mom, I can adjust my schedule so that I can succeed at work and be a kindergarten teacher!

Dejanelle

Senior Events Manager

What's the biggest problem your team is solving?

Working on Stack Overflow for Teams product line, I get to help some of the most interesting companies in the world find genuine solutions to a myriad of problems. What's been most exciting has been learning from our clients as they find interesting new ways of using the product to solve the many different kinds of problems they face every day.

Matt

Sr. Sales Engineer

What does career growth look like on your team?

Stack Overflow invests in technology, coaching, and numerous resources to enable sales reps to upskill and succeed. The servant leadership culture supports my career growth because managers create a culture of trust, foster leadership in others, and build camaraderie amongst teammates. The support lets us put customers first and grow our careers!

Chris

Senior Account Manager

How do your team's ideas influence the company's direction?

We are passionate about our customers, and the Customer Success team is constantly working to ensure it's a valuable experience for them. The relationships we have, feedback we receive and our obsession with the customer journey allows us to make informed investments in our product and company direction, all while keeping the community at our core.

Jeff

Vice President of Customer Success

What’s the vibe like in the office?

Motivating! I am surrounded by leaders, mentors and peers who just want me to succeed and are constantly cheering me on. The people on my team, get me so excited to come to work everyday and make an impact!

Stephanie

Strategic Community Operations Manager

What are Stack Overflow Perks + Benefits

Stack Overflow Benefits Overview

From the beginning, Stack Overflow’s mission has been to be the best place anyone has ever worked. We make an extra effort to provide everything a person could ever want in a company, from completely free medical insurance to on-site chef prepared meals everyday. Stack Overflow truly cares about our employees as people, and we have provided benefits that reflect how people really live.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Stack Overflow covers 100% of the costs of preventative care, including x-rays for you and your family!
Vision Benefits
Our vision plan cover you and your family with a $150 credit towards lenses or frames each year for after a $20 copay for an eye exam.
Health Insurance Benefits
Stack Overflow covers 100% of the medical costs, from prescriptions to copays to major medical events (such as births!) through an employer-funded HRA.
Life Insurance
Employees are provided a $50,000 life insurance policy, with no premiums associated. If you would like supplemental insurance over and above that, a small amount will be deducted from your paycheck.
Wellness Programs
In addition to reimbursing up to $150 per month toward gym memberships or fitness class costs, we host virtual yoga sessions.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Stack Overflow provides a Roth IRA and Regular 401(K) options for our employees.
401(K) Matching
Stack Overflow matches 100% of employee contributions up to 3% on earnings and 50% of employee contributions between 3% and 5% of earnings. The company match is vested immediately.
Company Equity
As Stack Overflow isn’t public, employees are provided stock options upon their start, and then issued more upon later in their tenure for evergreen or promotion grants.
Employee Stock Purchase Plan
All of our employees receive stock options with their offer letter.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Stack Overflow allows employees to participate in a DCA (Dependent Care Account), and employees can put up to $5,000 a year pre-taxed toward expenses for day camps, preschool, or au pair fees.
Generous Parental Leave
For employees who have worked here a year, Stack Overflow provides 16 weeks at 100% pay. This goes for adoptions, too.
Flexible Work Schedule
Stack has employees all over the world across many departments. While in the NY office hours are generally 9am-5pm, it is flexible and employees can generally work the hours they choose.
Remote Work Program
We have a remote-friendly culture. Before the pandemic we were 40% remote. Today, we’re fully remote through at least July 2021. So long as your timezone works for your team, work where you want.
Family Medical Leave
Stack Overflow provides 12 weeks of unpaid time, and also 7 days of paid leave per 12-month period in order to provide care for a family member who requires it of the employee.
Adoption Assistance
We assist our employees by offering financial assistance in the adoption of a child. We'll reimburse up to $5,000 to use towards legal expenses, adoption agencies or other adoption professional fees.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Each US employee at Stack Overflow earns 20 vacation days on a regular accrual schedule per paycheck. Upon reaching the third year of employment, employees earn 25 days per year.
Sabbatical
By 5th year of employment, they’ve earned dedicated time to relax and reset! Stack Overflow provides 4 weeks of paid time off and 1 week of credit added to your account.
Paid Holidays
Stack Overflow provides paid time off on all major federal holidays.
Paid Sick Days
Stack Overflow has unlimited sick days, though if employees are out more than a consecutive seven days, they could be eligible for Short Term Disability Leave and covered through our insurance.
Perks & Discounts
Casual Dress
Stack Overflow employees are encouraged to wear whatever makes them comfortable! Jeans and t-shirts are the norm. Whenever you see someone in a suit, you know they are here interviewing! :)
Commuter Benefits
Stack Overflow provides $130 toward commuter fees each month. Employees can choose between most NYC public transportation options include a monthly unlimited metrocard (most common).
Company Outings
Since so many teams have members who operate across many locations, department meet-ups are typically scheduled annually.
Free Daily Meals
Stack Overflow is lucky to have talented chefs and kitchen crew who work hard to provide delicious and nutritious lunches each day the office is open.
Game Room
While Stack doesn’t have a designated game room, there are various gaming stations throughout the office, including but not limited to: an Xbox, a Nintendo Switch, a dart board, and a ping pong tabl
Stocked Kitchen
If chefs preparing lunches weren’t enough for you, Stack Overflow also provides fully stocked pantry shelves ("Snack Overflow"), fresh fruit, fridges, and cabinets for all breakfast and snack needs.
Happy Hours
Fitness Subsidies
Stack Overflow reimburses up to $150 per month toward gym memberships, fitness classes, or equipment costs.
Home Office Stipend for Remote Employees
Remote employees will also be provided with a one-time reimbursable allowance of the equivalent of up to $2,000 USD to purchase office furniture, monitor, and computer peripherals.
Professional Development Benefits
Job Training & Conferences
Each employee is eligible for up to $2,500 for continuing education, conferences, etc. to advance their skills and knowledge each year.
Tuition Reimbursement
Stack Overflow provides employees who have been employed for 6 months with up to $5,250 in employer education assistance benefits tax-free each year for undergraduate or graduate courses that qualify.
Diversity Program
Stack Overflow takes diversity and inclusion seriously and firmly believes diverse teams build better products. We have several active affinity groups who host Slack channels and meetups.
Promote from within
Continuing Education stipend
Paid industry certifications

Additional Perks + Benefits

We really think about the experiences of our employees and how we can make lives easier. Little things like the remote employee holiday party stipend, or the take out reimbursement for new parents - these are small gestures, but show how we really understand our employees and support them in each aspect of their lives. Stack Overflow truly believes in everyone being able to bring their full selves to work.

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