Staff Community Manager at Stack Overflow
Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities.
Additionally, Stack Exchange is a community of 170+ sites that cover topics from Parenting, to Dev Ops, to crypto, to role playing games. Our network of sites host millions of users every month from all over the world that are working to establish the largest knowledge base of questions and answers that the world has ever seen.
We have a network of over 500 volunteer moderators who are dedicated to ensuring that the content on each of our sites is correct and easy to understand. They closely monitor our sites for things from duplicate questions to harassment to questionable grammar as they work to grow the sites that they have been elected to manage.
As a Community Manager, you are responsible for understanding the complexities, behaviors, roles, social contracts, and rules that drive our distinct communities in order to advocate for and support our millions of users. You are the company’s face to our users in our interactions across all of our public products. You’re the front line in seeing what’s working — and what’s not — in community dynamics. You are someone that loves following data and social clues within the community to recognize when we may have misguided incentives at play, are getting unintended consequences, or where mods or users lack specific tools to address some increasingly common problems. With that information you’ll work with internal and external groups to meet the needs of our community through tools, policy, communications, and mediation.What you’ll do:
Day to day, you will be monitoring and managing the current, shifting needs and experience of various segments of our user base. You’ll need to context switch often as you prioritize (and reprioritize) initiatives, solutions, and tasks in a constantly changing environment. Also, you’ll be tasked with recognizing when certain users are feeling particularly unheard and need some focus, or when some user segment serving features need to be prioritized and working with our product teams to put them on the roadmap. You might work with users who are finding themselves increasingly unwelcome, or with moderators that are overburdened, addressing those issues directly, and flagging them to product teams (or other areas that can help) if needed. You’ll be the voice of our users within our company, and the voice of our company within our communities.
We empower our users to self-govern in a lot of ways and our elected moderators can field most of the exception handling when users can’t. But when things need further escalation or moderators need additional guidance, you’ll be there to help guide and assist them in finding solutions and resolution.What you’ll need to have:
- At least 3-5 years of professional community management experience for a large technologically-focused user base
- Experience writing communications that resonate with different audiences, sometimes with conflicting priorities
- An understanding of Stack Overflow and other Stack Exchange network sites
- Experience contributing to building policy, implementing policy into process and being able to explain policy to the community.
- Examples of resolving conflict between groups and individuals
- Ability to think about problem solving, from triage and identifying longer term solutions
- A drive for facilitating communication between many groups, both internally and externally to Stack Overflow
- A desire/drive to work with technologists around topics that interest them
In the United States, benefits include:
- Competitive salary
- 20 days paid vacation
- Generous parental leave (12-16 weeks at 100% pay), family care leave, and unlimited sick days
- Stock options
- Completely free health insurance (no copay, no premiums)
- Gym membership reimbursement
- Employees will never be poked with a sharp stick
Employment is conditioned upon successful completion of a background check and upon having the appropriate legal right to work.
Diverse teams build better products
Legally, we need you to know this: Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.
But we want to add this: We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.