Technical Writer
Rokt is the global leader in ecommerce marketing technology, we see opportunities in the Transaction Moment(™) invisible to others, when customers have their wallets and minds open. Our brilliant team of Rokt’stars have built a unique platform to unlock the unrealized potential in every single Transaction Moment(™), for businesses and consumers alike. Born in Sydney, Rokt now operates in the US, Canada, UK, France, Germany, Australia, New Zealand, Singapore, The Netherlands and Japan. We are profitable, growing fast and having great fun changing the face of ecommerce.
You’ll be a great candidate for this role if you love to be part of an extremely high performing team. You thrive leading and inspiring a team of over-achievers. International travel and domestic travel a requirement in this role (approx 10-15% of time).
Who you are:
You are smart with humility. Ready to make a difference and learn how it’s done - you’re likely to lean to being a listener & learner most of the time. Ask questions in meetings (unless directed otherwise). You are becoming consciously competent, which allows you to focus in on what you need to know in your role and your broader team’s objectives.
You are customer obsessed. “How will the customer feel/respond?” is a key question you build into your day to day thinking. You ask for support in understanding the customer’s viewpoint.
You are up for a challenge. You’re comfortable with change and you enjoy the excitement of new challenges. You are always looking for ways to learn from each experience. You’re adaptable and understand that a company like Rokt is always iterating, pivoting and finding new & better ways to do things.
You enjoy the ride. First to put your hand up to support others and help to get things done - you know that teamwork is what makes the journey great for everyone. You’re a positive person others want to be around.
Are you an extraordinary writer and content creator with strong technical, marketing, or ecommerce business expertise?
Requirements
Technical Writer is a high profile role where you will be the liaison between Marketing, Sales and Product for ecommerce site owners and performance marketers. Creating meaningful differentiated product messaging, driving impactful product launches and conducting competitive and market analysis.
Reporting to the New York based VP, Product Marketing and working closely with our Product and Engineering teams your role will include:
- Owning our Knowledge Base, FAQs, Product Release notes, and internal communications for product releases.
- Connecting and aligning business outcomes to our product features and functionalities, and vice versa.
- Reviewing, adapting and streamlining launches with a focus on customer experience and driving commercial outcomes.
- Collaborating with our Sydney based Product Managers, Engineers, Architects, UX and the broader global team to craft messaging clearly articulating the value of Rokt products.
- Working with local and global leaders to shape and define the Go-to-Market strategy and execution plans to launch products and features globally.
This could be your next career move if
- You're a structured communicator who enjoys working with both the technical and commercial sides of a business.
- You have a solid background in Martech, Adtech, Data Science Enterprise Technology.
- You love to craft compelling stories in a fun and simple way.
- You love managing complex projects
- You can balance quantitative evidence and qualitative factors to quickly test, learn, and improve.
On your CV we should see
- A strong portfolio of a broad range of detailed product documentation for both technical and non-technical audiences. Including technical collateral, demos, webinars and other supporting materials.
- Where you've used data to determine, recommend, and plan new processes in the technical writing function to drive quality and efficiencies
- Experience working on global product go-to market strategy and launches with cross-functional teams including examples of previous launches or feature releases.
Benefits
- Work with the greatest talent in town. Our recruiting process is tough. We hold a high bar because we have a high performing culture - we only want the brightest and the best.
- Join a community. We believe in in-person, we enjoy each others’ company and we make meaningful connections with each other through global all-staff events, interest groups, sports clubs and social events.
- Accelerate your career. Develop through our global training events, ’Level Up’ investment, online training courses and our fantastic people leaders. Take your career to Rokt’speed - average time between promotions is 12 months.
- Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies.
- Stay happy and healthy. Enjoy catered lunch 3 times a week and healthy snacks in the office, join the gym on us! Receive premium health insurance for you and your whole family including a choice of 6 different Aetna health plans including 2 fully paid options.
- Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone gets to enjoy the upside.
- See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities - London, Tokyo, New York, Singapore, Boston, Sydney.
- 4% dollar for dollar 401K matching plan
- Premium health insurance for your whole family including:
- a choice of six different Aetna health benefits plans, some of which are fully funded by Rokt
- Flexible Spending Account (FSA)
- Life Insurance + Accidental Death & Dismemberment (AD&D)
- Long Term Disability Coverage
- Short Term Disability Coverage