Technical Writer at mParticle

| Greater NYC Area
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mParticle is growing our product engineering team and is seeking a technical writer! mParticle's platform is used by development, product, and marketing teams around the world and needs best-in-class documentation. As a technical writer, you will build, edit, and maintain technical documentation, white papers, blog posts, and other materials for our platform.

Your work will be meaningful and will have a strong impact on mParticle and our clients’ success. mParticle technical writers partner closely with our product and engineering teams to build and document features that are intuitive and well documented. You will interact with some of the best minds in the mobile app technology and marketing space and will be exposed to cutting edge SaaS platforms across the analytics, attribution, marketing automation, and social media domains.

Our clients include marketing and engineering stakeholders for some of the largest apps in the world and our platform processes nearly one third of the world’s smartphone traffic. If you are interested, here are some details to help you determine whether this is the right role for you.

Responsibilities
  • Team with mParticle's engineering and product teams to document new features are developed and deploy new content to our public doc site: docs.mparticle.com
  • Collaborate with mParticle's customer solutions, partner development, and senior management across the company to iterate and improve existing content
  • Develop methodology and processes to maintain a clear and consistent writing style and voice across all documentation
  • Work with the product marketing group in developing and maintaining external collateral describing the platform to technical stakeholders
  • Author and produce technical product white papers
  • Become a subject matter expert and evangelist to the technical community
Desired Experience
  • BA/BS degree in English/Communications, Computer Science, Information Management or related field of study
  • 3+ years of technical writing experience, ideally in the SaaS or B2B software product space
  • Ability to collaborate across teams and manage documentation priorities and deadlines
  • Portfolio of work; illustrating a proven ability to communicate ideas to both technical and non-technical audiences
  • Experience within SaaS, ad-tech, or marketing software is a plus
  • Light web-development skills is a plus - our documentation site is continuously integrated and deployed many times per day.
About mParticle

Founded in 2013, mParticle is the leading customer data platform that unlocks the full power of data for businesses. The company empowers brands to accelerate their growth strategy to keep pace with their customers by providing the most advanced data platform for web and apps across all devices in the marketplace. A trusted partner among renowned brands such as NBC Universal, Spotify and Airbnb among many others, the mParticle platform has grown to manage over 1 billion mobile users each month, capturing over $5 billion in e-commerce transactions and processes over 250 billion API calls. Recognized as one of Crain’s 100 Best Places to Work three years in a row and named to Gartner’s “Cool Vendors in Mobile App Development” list, mParticle has 100+ employees and is headquartered in New York City with offices in San Francisco, Seattle, Florida, and London.


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Location

257 Park Avenue South, New York , NY 10010

What are mParticle Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

100% Paid Benefits for all Employees. Flexible Time Off. PAWternity policy for pet adoption. 100% supported annual gym membership. Group workouts every Thursday for those interested. Weekly all company communication for all employees.

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