Technical Writer at Simon Data

| Greater NYC Area | Remote
Sorry, this job was removed at 12:17 p.m. (EST) on Tuesday, June 23, 2020
Find out who's hiring in NYC.
See all Marketing jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Simon Data is looking for an experienced Technical Writer to join our team! If you are a candidate whose ideal next role is working to build a bridge between the Product and Engineering teams within a company and their customers, allowing for technical complexities to be discernible to a wide audience, then this is the role for you! You will partner closely with our Product and Engineering teams to build a document library that outlines our features in ways that are intuitive and well articulated. The successful candidate has experience at a SaaS company, distilling complex concepts into understandable, manageable tasks appropriate for diverse audiences. You will craft developer and user-facing software documentation. We are looking for someone who can quickly attain a solid understanding of our users’ needs (both internal and external) and build the content to help them best use our product to deliver amazing results.

As the first member of Simon Data's Technical Writing Team, you will be instrumental in setting up our documentation infrastructure and tooling.

What You’ll Do
  • Research, write and produce a plethora of client-facing documentation for an ever-evolving product
  • Contribute to structuring and implementing departmental procedures and workflows along with choosing our tooling and infrastructure for hosting the documentation
  • Generate innovative ideas for content and workflow solutions, while working both independently and collaboratively as part of a team
  • Collaborate with Product, Engineering, Marketing, and others across the organization to obtain an in-depth functional understanding of the product and use cases
  • Manage a multitude of projects and priorities concurrently and independently, in close collaboration with multiple partners.
Qualifications
  • 3+ years of writing technical materials at a SaaS company for various audiences from technical end-users to internal users
  • Developed technical writer voice and structure
  • Strong, flexible writing skills appropriate for a client audience, with the ability to strike a conversational or more formal tone, depending on the deliverable.
  • Skilled in managing projects, priorities, and objectives
  • Collaborative, content structuring with partners
  • Experience with deploying and managing documentation tools
  • Experience editing content from a variety of sources
  • Knowledge of API documentation (Postman or Swagger)
  • Ability to define and implement processes and workflows
  • Writing samples highlighting the desired skills and experience
  • Experience maintaining a large amount of documentation for a product and establishing new content structures within it.
Visa sponsorship for this role is currently not available.Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • WordpressCMS
    • SendGridEmail
    • Simon DataEmail

Location

Our office is located along the East River in the heart of the South Street Seaport! We are a 5 minute walk from the Fulton Street subway hub.

An Insider's view of Simon Data

How do you collaborate with other teams in the company?

Collaboration with other teams is fundamental to my role at Simon. I work closely with our engineering and product team to build and maintain our product per my clients needs. This close collaboration across the organization has provided an excellent learning experience and continues to be one of the most rewarding aspects of my time at Simon.

Prashanth

Customer Success Manager

What is your vision for the company?

Customer relationships are more important than ever. At Simon, we want to help brands build those meaningful experiences and be the platform that supports a more human kind of marketing by leveraging data. There’s tremendous value waiting to be unlocked for brands and for customers who receive a more relevant experience from brands they love.

Jason

Co-Founder, CEO

What makes someone successful on your team?

On the engineering team, and at Simon in general, we really value individuals speaking up about what they think is best for our product and our company. Regardless of management or team structure, the best ideas at Simon come from people at every level contributing to our overall success.

Jessica

Data Engineer

What are Simon Data Perks + Benefits

Simon Data Benefits Overview

Awesome coworkers. Great healthcare benefits. Unlimited and untracked PTO. Offer bonus/incentive programs. Referral bonuses. Flexible work environment. Dog friendly office. Formal career development training and job advancement programs. Also, beer on tap? Cheers to that!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
More Jobs at Simon Data3 open jobs
All Jobs
Marketing
Operations
Sales
Operations
new
New York
Sales
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Simon Data's full profileSee more Simon Data jobs