User Marketing Lead

| Greater NYC Area
Hi, we're Brigit! A holistic financial health company helping every American build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly.

We are looking for an experienced marketer to lead and scale our User Marketing program. 

The ideal candidate will be a storyteller who has a strong analytics foundation - a marketing expert who can use multiple channels, to tell stories to engage our members and future members. You will focus on the entire customer lifecycle and work to impact lead progression, activation, engagement, and retention metrics across the full customer journey.

This is a great opportunity for a results driven person to build marketing systems/infrastructure, enhance strategy and have a major impact at a high-growth startup!

What You’ll Do

  • Build, test, and deploy lifecycle campaigns across email, push and in-app to increase active usage, retention and minimize churn
  • Drive Brigit’s engagement and lifecycle strategy including product activation, retention, and loyalty
  • Work with data, product, and engineering teams to define any new requirements to ensure the right data are available for relevant, personalized, and real-time campaigns
  • Monitor performance of marketing programs, generate data-driven hypotheses that inform strategies to improve journeys and campaigns
  • Proactively partner with cross-functional teams (product, creative, design, data, CX) to execute marketing campaigns and analyze program/campaign effectiveness
  • Continually test and learn from different approaches with an eye to optimize against goals
  • Create and implement marketing automation designed to improve customer acquisition, engagement, and retention via Iterable
  • Use data, analytics, and experimental design to drive improvements across a wide variety of business objectives

Who You Are

  • 5-7+ years of in lifecycle/CRM, email marketing and/or automation marketing roles
  • Experience developing lifecycle programs with experience in B2C mandatory, ideally in finance or gaming
  • Extensive experience in working with an email service provider such as Braze, Iterable or similar, managing weekly and daily email/SMS campaigns, analyzing and reporting on results is required. Experience with Figma and SQL a plus!
  • Significant experience and comfort writing email and SMS copy and putting together content
  • A deep understanding of Segment data and how it's applied in a mobile app setting
  • Proven success in working with cross-functional teams, such as Product and Analytics, to create and execute against shared goals that are based on data-informed hypotheses
  • The ability to digest large data sets, ask the right questions due to your robust analytical skillset, analyzing campaign results and finding opportunities to improve and optimize the performance going forward, communicating those insights and plans to stakeholders
  • You embrace and are inspired to be a key driver of Brigit’s mission!

We're backed by leading VC's including Lightspeed Venture Partners and DCM, a number of the world's most influential social impact investors like Flourish and Sound, and several mission driven celebrity investors like Kevin Durant and Will Smith! If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!

Our Benefits & Team
-Help hard working Americans build a brighter financial future
-A chance to join a high-growth company at an early stage
-Competitive salary and benefits and equity participation
-A dynamic, flexible and collaborative start-up work environment with a highly talented team
-Flexible PTO
-Paid Parental Leave [Primary and Secondary]
-Monthly reimbursements to use against wifi and cell phone bills

At Brigit, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • SpringFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FIGMADesign
    • ZeplinDesign
    • AbstractDesign
    • AsanaManagement
    • JIRAManagement
    • IterableEmail

Location

Our office is conveniently located in Flatiron, close to Union Square and within walking distance of the L/N/Q/R/W/4/5/6 trains.

An Insider's view of Brigit

What’s the vibe like in the office?

Our office is unique. However, it is not simply the walls of the office that make it so. Every Brigiteer helps construct a fantastic workplace. Whether it be a co-founder taking time to teach us how to make an espresso, or collaborating across teams to add that special touch to our app. We see each other not just as coworkers, but as a family.

Jahmal

Customer Experience Specialist

How do you collaborate with other teams in the company?

You can write anywhere in the office. Walls, desks, windows…..really wherever you come up with an idea, there's always a marker close by to jot your best ideas down. It’s a very collaborative group and we work best when we can express ourselves visually.

Shruti

Growth Strategist

What makes someone successful on your team?

We recognize each other's successes and reward our efforts through encouragement, empowerment, and engagement. Through shared trust and appreciation, we motivate each other to achieve both our individual and team aspirations while maintaining Brigit's mission and core values.

Vicky

Software Engineer

How would you describe the company’s work-life balance?

Everyone at Brigit does a great job of promoting and maintaining a healthy work-life balance. It's important that work doesn't add any more stress to handling personal situations! Everyone has individuality in how they schedule their workload to meet deadlines. Any and all suggestions on how to keep a sustainable balance are considered team-wide.

Jack

Software Engineer

What are Brigit Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Free lunch on Thursday!
Happy Hours
Happy hours are hosted on occasion
Pet Friendly
Brigit's pet policy is dog friendly daily
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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