User Marketing Lead

| Hybrid
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Hi, we're Brigit! A holistic financial health company helping every American build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly.


We are looking for an experienced marketer to lead and scale our User Marketing program. 


The ideal candidate will be a storyteller who has a strong analytics foundation - a marketing expert who can use multiple channels, to tell stories to engage our members and future members. You will focus on the entire customer lifecycle and work to impact lead progression, activation, engagement, and retention metrics across the full customer journey.


This is a great opportunity for a results driven person to build marketing systems/infrastructure, enhance strategy and have a major impact at a high-growth startup!

What You’ll Do

  • Build, test, and deploy lifecycle campaigns across email, push and in-app to increase active usage, retention and minimize churn
  • Drive Brigit’s engagement and lifecycle strategy including product activation, retention, and loyalty
  • Work with data, product, and engineering teams to define any new requirements to ensure the right data are available for relevant, personalized, and real-time campaigns
  • Monitor performance of marketing programs, generate data-driven hypotheses that inform strategies to improve journeys and campaigns
  • Proactively partner with cross-functional teams (product, creative, design, data, CX) to execute marketing campaigns and analyze program/campaign effectiveness
  • Continually test and learn from different approaches with an eye to optimize against goals
  • Create and implement marketing automation designed to improve customer acquisition, engagement, and retention via Iterable
  • Use data, analytics, and experimental design to drive improvements across a wide variety of business objectives

Who You Are

  • 5-7+ years of in lifecycle/CRM, email marketing and/or automation marketing roles
  • Experience developing lifecycle programs with experience in B2C mandatory, ideally in finance or gaming
  • Extensive experience in working with an email service provider such as Braze, Iterable or similar, managing weekly and daily email/SMS campaigns, analyzing and reporting on results is required. Experience with Figma and SQL a plus!
  • Significant experience and comfort writing email and SMS copy and putting together content
  • A deep understanding of Segment data and how it's applied in a mobile app setting
  • Proven success in working with cross-functional teams, such as Product and Analytics, to create and execute against shared goals that are based on data-informed hypotheses
  • The ability to digest large data sets, ask the right questions due to your robust analytical skillset, analyzing campaign results and finding opportunities to improve and optimize the performance going forward, communicating those insights and plans to stakeholders
  • You embrace and are inspired to be a key driver of Brigit’s mission!

We're backed by leading VC's including Lightspeed Venture Partners and DCM, a number of the world's most influential social impact investors like Flourish and Sound, and several mission driven celebrity investors like Kevin Durant and Will Smith! If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!


Our Benefits & Team

-Help hard working Americans build a brighter financial future

-A chance to join a high-growth company at an early stage

-Competitive salary and benefits and equity participation

-A dynamic, flexible and collaborative start-up work environment with a highly talented team

-Flexible PTO

-Paid Parental Leave [Primary and Secondary]

-Monthly reimbursements to use against wifi and cell phone bills


At Brigit, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.


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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • CircleCIFrameworks
    • JestFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • AbstractDesign
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement

Location

Our office is conveniently located in the Flatiron District, close to plenty of great restaurants and walkable to all the main subway lines.

An Insider's view of Brigit

What are some social events your company does?

One of my favorite events that Brigit has is employee-run quarterly breakfasts. The staff running the breakfast attempt do their best in impersonating a New York deli - making breakfast sandwiches on griddles and pourover coffee to order. We also try to encourage a no meeting and laptop policy during the breakfast hour to spend some quality time.

Jeremy

Engineering Manager

What's the biggest problem your team is solving?

Our goal on Data Science is to strike the right balance between helping more users and minimizing losses. Most users need money to purchase food, gas, or even buy a meal. The credit underwriting models we use allow us to help as many people as we can and improve our user retention over time in order to achieve a competitive advantage.

Madhu

Senior Data Science Manager

How has your career grown since starting at the company?

I joined Brigit after graduating from college. During my 2.5 years at Brigit, my career has grown in ways I would not have expected. Six months into my time at Brigit, I began doing more backend work and moving into a Full-Stack role. After 1.5 years, I took on the role of technical lead on our Membership team.

Avery

Software Engineer -- Tech Lead

How do you make yourself accessible to the rest of the team?

I'm always available via slack and then I work to schedule skip levels with everyone on engineering, as well as with folks outside of engineering on occasion throughout the month to make sure I have a pulse on how folks are doing. Additionally I try to solicit feedback through our culture & development platform and use that to spur conversations.

Hamel

Co-Founder & CTO

What are some things you learned at the company?

In my time at Brigit I've been able to learn how not to just build a brighter future for others but for myself as well. Each and every day here I have had the opportunity to improve my problem-solving skills, adapt to meet the needs of our users, and provide them the information they need to build the lives they want for themselves.

Ethan

Customer Care Associate

What are Brigit Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Company equity
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Free lunch on Thursday!
Company-sponsored happy hours
Happy hours are hosted on occasion
Pet friendly
Brigit's pet policy is dog friendly daily
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education stipend
Customized development tracks
Personal development training

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