VP of Marketing Strategy & Operations

| Greater NYC Area
Sorry, this job was removed at 12:10 p.m. (EST) on Wednesday, January 8, 2020
Find out who's hiring remotely in Greater NYC Area.
See all Remote Marketing jobs in Greater NYC Area
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Due to exciting growth, we now have an opening for a VP of Marketing Strategy & Operations based in either our London or New York office. We are looking for a strategic, results-oriented leader who will manage planning, processes, and systems for our marketing team. As a member of the Marketing leadership team, you will help deliver the strategy for our pipeline management, investments, tools and budget that align to our strategy.

All our Marketing leaders are creative and analytical, and help us position the product and company for growth and tell the ‘Why Trustpilot” story of bringing consumers and businesses together to collaborate, innovate and build trust on the most transparent open review platform in the world.

Specific accountabilities will include:

  • Lead the marketing operations team of skilled personnel to manage marketing operations
  • Ensure that marketing measurement drives performance review of key functions and campaigns including lead management processes and metrics, lead scoring, campaign execution and tracking, budget to pipeline and revenue, marketing automation systems, database health, and market segmentation
  • Provide dependable advice and consultation to the CMO, leveraging marketing performance data
  • Orchestrate the annual marketing planning and budget process (e.g. milestones, participants, actions, templates, calendar), ensuring marketing’s goals are aligned with sales and product objectives
  • Ensure impact-level marketing measurement and executive reporting on marketing’s contribution to the business. Actively monitor, analyze and report on the health of marketing contribution to pipeline, ROI, and customer acquisition costs.
  • Build and maintain a marketing technology stack that meets the needs of the business, is effective in engaging customers, and provides scale to our customer communications
  • Lead data strategy development and infrastructure deployment, including technology ownership and marketing process governance
  • Provide best practices guidance for infrastructure, processes and data that achieve efficiency and effectiveness goals. Improve Marketing data quality
  • Collaborate with marketing & GTM leaders to achieve alignment with the corporate strategy

Key to success in this role will be an ability to manage multiple agendas from the Senior Leadership Team and collaborate effectively across the organization, while using well developed influencing skills to deliver the required outcomes of Marketing.

The successful candidate for this role will have significant experience in senior roles within global operations and marketing, focusing on bringing business-to-business services to market.

Other required skills and experience include:

  • 10+ years in B2B operations & demand generation in SaaS based companies
  • Expertise with marketing automation systems (Hubspot, Marketo, Salesforce.com, and other marketing tools)
  • Experience in developing and optimizing lead management and campaign management processes
  • Passionate about customer success and technologies that impact companies and their customers
  • Demonstrated leadership skills, both in building teams and influencing company direction
  • Ability to manage multiple priorities in fast-paced environment, work collaboratively with cross-functional teams, and ensure high quality deliverables with attention to detail
  • Data-driven mindset with an affinity for ‘making the number’ and being able to attribute and track results to drive a positive ROI on all marketing activities
  • Strong analytical skills and passion for analyzing products, competitors, and market dynamics. Can quickly synthesize disparate data into a ‘position’ and craft messaging that connects with a diverse audience of stakeholders
  • Passion for global business and culture. Proven leadership capabilities with the ability to understand multiple market dynamics, identify opportunities to drive growth, and effectively manage change
  • MBA degree
  • A hands-on, “can do” attitude, and a drive for outcome focused performance

Application

Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse.

If you see yourself in this role, submit your application, and make sure to upload a personalised cover letter, in which you describe why you would be our ideal VP of Marketing Strategy & Operations. Applications will reviewed on a rolling basis.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

About Trustpilot

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 60 million consumer reviews of 250,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.
Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 700+ employees represent 40+ different nationalities.

Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM

Location

This area has lot to offer. You can grab a burger from the original Shake Shack and enjoy the people watching as you hang out in Madison Square Park. Celebrity chef Mario Batali's popular Eataly market is a great place to shop for groceries or eat your way through all the food stalls.

An Insider's view of Trustpilot

How would you describe the company’s work-life balance?

The work-life balance is amazing. It’s been 5 years since I’ve had the luxury of being off on a weekend. Besides that, my managers don’t really bother me outside of my regular working hours, and I'm always encouraged to take my full hour for lunch. You also can’t beat working remotely; my daily commute is about 20 seconds each day

Jawayne

Account Development Representative

What does your typical day look like?

The thing I love the most about my role as an Account Executive is that every day looks different. Some days I’m more focused on setting up new meetings with prospective clients, whereas others I’m spending my time nurturing opportunities I’ve already created and building rapport with new people.

Emily

Account Executive

What makes someone successful on your team?

There are clear paths to move into management or maintain personal growth as an individual contributor. It's nice to know there is an achievable plan in place and management has always been supportive of my goals.

Jeremy

Senior Customer Integration Engineer

What is your vision for the company?

My personal vision for Trustpilot is to make it the preeminent review platform in the United States both in terms of volume of content and review credibility. Within the org, I envision Trustpilot operating in a way that allows us to understand greater detail of our business and to build the best team in the business!

John

Commercial Operations Director

What projects are you most excited about?

As a Talent Acquisition Specialist, my day-to-day consists of conducting technical phone screens, preparing candidates for interviews, and extending offers! Besides my daily responsibilities, I worked on a social media project recently. I was able to utilize my marketing degree to teach my colleagues how to rock their LinkedIn profiles and content.

Kayla

Talent Acquisition Specialist

What are Trustpilot Perks + Benefits

Culture
Volunteer in local community
Every Trustie has two (paid) volunteering days a year, which they can use to give back to their community.
Partners with nonprofits
We partner with a women's shelter in the Bronx, and another non-profit that helps homeless women and children in NYC.
Open door policy
Team based strategic planning
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Trusties in Color (TiC), Pride & Allies, Trustpilot Women in Leadership (TWIL)
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Free subscription to Headspace
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 5 days per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free lunch on Wednesday and Breakfast on Thursdays
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Our kickball team is currently undefeated! We have lots of things like this happen year to year.
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

More Jobs at Trustpilot

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about TrustpilotFind similar jobs like this