Medical Affairs AI Operations Lead

ROLE SUMMARY
The Medical Affairs AI Operations Lead is the execution engine for AI transformation and responsible for assessing and redesigning Medical Affairs workflows, building AI playbooks for AI-assisted work, driving enablement, and sustained adoption across HQ Medical Affairs and Field Medical. This role ensures AI capabilities translate into measurable productivity improvements and durable behavior change by embedding AI into existing habits, deploying role-based training, establishing feedback loops, and coordinating rollouts across regions and functions.
ROLE RESPONSIBILITIES

• Conduct systematic workflow assessments across HQ Medical Affairs and Field Medical to identify high-impact AI transformation opportunities.
• Document current-state processes (inputs, steps, outputs, templates) to create structured specifications for AI-enabled workflow design.
• Prioritize workflow opportunities using impact-effort analysis and operational readiness, in partnership with the Medical Affairs AI Lead.
• Design AI-enabled operating models: workflow playbooks with decision trees, quality checkpoints, and escalation protocols.
• Create standardized operating procedures (SOPs) for AI-assisted processes that meet compliance and regulatory requirements.
• Partner with Compliance to ensure workflows support MLR review requirements, adverse event reporting obligations, and promotional/non-promotional guidelines.
• Design and deliver role-based AI literacy and enablement programs (e.g., Field Medical, Medical Directors, Medical Information, Publications).
• Implement habit-stacking and coaching strategies to integrate AI naturally into existing workflows and daily routines.
• Identify and develop AI champions within functions to provide peer support and accelerate grassroots adoption.
• Create and communicate success stories and case studies that demonstrate impact in relatable, function-specific terms.
• Build feedback collection mechanisms and continuous improvement loops to enhance AI output quality (accuracy and usability).
• Coordinate with regional Medical Affairs teams to adapt playbooks to local requirements and support global rollout.

BASIC QUALIFICATIONS

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Advanced degree in life sciences, pharmacy, or related field (PharmD, PhD, MD, or equivalent preferred).
• 5+ years of experience in Medical Affairs (HQ or Field) with hands-on experience.
• Strong fluency with generative AI tools; hands-on familiarity with LLM APIs and context engineering.
• Proven experience in process improvement, workflow optimization, and/or operational excellence initiatives.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Experience navigating compliance and regulatory requirements in the pharmaceutical industry and working effectively within enterprise governance.

PREFERRED QUALIFICATIONS

• Experience leading digital transformation or technology adoption initiatives.
• Familiarity with AI/ML concepts, agentic workflows, and automation tools.
• Experience with Medical Affairs systems (e.g., Veeva, Salesforce) and collaborating on secure integrations with Technology teams.
• Exposure to testing and monitoring approaches for AI systems (prompt testing, output validation, regression testing, drift monitoring).

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Work Location Assignment: Hybrid. Must be able to work in assigned Pfizer office 2-3 days per week, or as needed by the business

Other Job Details

• Last Date to Apply for Job: April 30, 2026
• This posting covers multiple available positions.
• Eligible for Relocation Package: No

The annual base salary for this position ranges from $176,600.00 to $294,300.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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