Member Services Agent (Call/Contact Center)

Sorry, this job was removed at 10:04 a.m. (EST) on Wednesday, July 24, 2024
Find out who’s hiring remotely
See all Remote jobs
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.


The Role: Member Services Agent (Call Center)

Are you looking to work somewhere that your suggestions are heard, and you can help implement them?  Do you love finding a good deal and you have a PASSION for FASHION?  Do you have a friendly personality and are you driven by helping people?  Do you want to work and collaborate with a fun, kind group of people from your own home?  If so,  this is the role for you!

Please read before applying. You must meet the following criteria:

  • Minimum of 1-year CALL CENTER (not the same as customer service) experience within the last 3 years.
  • Willing to work any shift from Monday - Sunday from 9am-9pm EST.
  • Reside in one of the following states: Florida, Pennsylvania, North Carolina, Kentucky, Texas, South Carolina, Georgia, Indiana, Wisconsin,  Minnesota, New Hampshire or Missouri.
  • This is a remote position, do you have your own private workspace with a door to keep out all distractions and internet that can be hardwired into your home?

Starting pay for Tier 1 Contact Center Agent:  $17.00hr

What You’ll Do

This is not your average call center job, this is a place for you to grow your career! In 2022 40% of our team was promoted or trained into a new skill set.  Here at the Rue Gilt Groupe our Contact Center Associates are providing amazing member experiences in a fast-paced, employee focused environment. Our Associates are experts at building relationships and looking for creative ways to support our Members as they help place orders, answer questions, manage returns and find resolution for any issues. Our center is open 7 days a week 9:00 am to 9:00 pm EST to help our Members.

What to Expect 

Your primary focus in this role will be interacting with current or prospective Members with professionalism and positivity. Primarily you will be trained to resolve voice and email interactions interchangeably, focused on topics including general member inquiries, returns, tracking orders, and modifying orders.   As an important part of the most fun online shopping experience, you will provide accurate and complete information to our members. Once you master the first level of skills you will have the opportunity to increase your knowledge, handling more complex situations and working in alternate channels such as messaging or social media. 

About You

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work.

  • High school diploma or equivalent
  • Proficient in relevant computer applications and ability to maneuver multiple screens at a time.
  • 1-3 years of experience in a Contact (CALL) center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situations appropriately


#LI-Remote



ABOUT US: 

Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. We’ve defined the online treasure hunt through our daily sale events allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail.

Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and Shop Premium Outlets.

Our vision at RGG is to spark delight through daily discovery – we make shopping an occasion to celebrate. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We inspire each other, our Members, and ourselves to push past the expected – every day. Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious and Empowered.

Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • CSSLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • Objective-CLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • PandasLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularFrameworks
    • Angular.JSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • DockerFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • React NativeFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • AWS RedshiftDatabases
    • BigQueryDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • NoSQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Microsoft AzureServices
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • MiroDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • NotionManagement
    • DocuSignCRM
    • SalesforceCRM
    • Salesforce Marketing CloudEmail
    • Media RadarLead Gen
    • SlackCollaboration
    • ZoomCollaboration

Location

Our NYC office team enjoys the best that hybrid has to offer with an office location in the heart of Midtown Manhattan overlooking iconic Madison Square Park.

An Insider's view of Rue Gilt Groupe

How would you describe the company’s work-life balance?

I really appreciate Rue Gilt Groupe’s work-life balance. Our marketing team norms include limiting lunchtime meetings and after-hours emails, so there’s a distinction between work and personal time. Additionally, RGG’s flexible time-off policy and Summer Fridays mean Associates can take vacation, sick, and personal days as they want or need to.

Cade

Senior Analyst, Digital Marketing

What projects are you most excited about?

As the current Chairperson of Rue Gilt Groupe’s Diversity, Equity, and Inclusion Groupe, I am proud to be part of RGG’s commitment to DEI awareness. We are creating avenues for actionable change for our business and Associates through cross-departmental collaborative efforts that amplify diverse voices and perspectives.

Sophia

TV Merchandising Assistant

How has your career grown since starting at the company?

Three promotions & six years later, I went from a UX Product Designer to a Group Product Manager building personalization products as part of the Data Science team. Going from Design to Data Science is not a typical path, it took hard work, but the genuine & consistent support from cross-functional leaders opened the doors to new opportunities.

Joelle

Group Product Manager, Data Science

How do your team's ideas influence the company's direction?

The Customer Service team is in the best position to hear what Members want from us, what we can do better and how we can continue to delight them. We listen to their feedback and share that with the rest of the company to continuously improve user experience. By putting the Member first, these insights help all of us collaborate effectively.

Maria

VP, Customer Service

What’s the vibe like in the office?

I love how passionate and engaged everyone is in their work. It's really special and refreshing to see the thoughtfulness and care that shines through in the output of everyone's day-to-day jobs.

Grace

Lead Product Designer

What are Rue Gilt Groupe Perks + Benefits

Rue Gilt Groupe Benefits Overview

- 25% Off Rue La La & Gilt plus 15% Shop Premium Outlets
- Free Shipping & Personal Concierge Assistance
- Pre-Tax Commuting Costs
- Referral Bonus
- Learn @ RGG, Robust Training Program
- Wellness
- Community Service Days + Company Wide Volunteer Day
- Hybrid Work Schedules
- Flexible Time Off & Summer Flex Hours
- Rewards & Recognition

Plus… Bagel Days, Free Coffee, In-Office & At-Home Events, Random Surprise And Delights, And Your Birthday Off!

Culture
Volunteer in local community
Partners with nonprofits
Rue Gilt Group has ongoing relationships with NAACP, American Nurses Foundation, BCRF, GLSEN, Project Glimmer and the Trevor Project. :
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Day off for your birthday
Hybrid work model
In-person all-hands meetings
Summer hours
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
We are committed to fostering an inclusive environment where every associate has opportunity to learn, grow, and bring their full self to work.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Associates can participate in "Wellness Wednesday" which is a company wide physical activity at home or in a group.
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
4 months fully paid!
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Mother's room
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks

More Jobs at Rue Gilt Groupe

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Rue Gilt GroupeFind similar jobs like this