Celonis
We help companies reveal & fix inefficiencies they can’t see in order to perform at levels they never thought possible.

NAM Services Manager (Consumer & Retail)

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Employer Provided Salary: 140,000-180,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
Manager, Celonis Services (Consumer & Retail)
The Team:
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement, and support expertise.
The Role:
The Manager, Professional Services (Consumer Industries) is responsible for driving successful deployments of the Celonis technology across all customers in the region. As a Services Leader, you will lead an organization including consultants and engagement managers to fulfill the strategic and operational objectives of our field consulting team. You have a passion for technology, solving complex customer problems, and developing high performing teams. You have a growth mindset and strive for a role that encourages you to continuously expand your knowledge and think creatively.
The work you'll do:

  • Lead and manage a team of 5-10 Consultants based within the vertical
  • Ensure timely and high-quality deployments of the Celonis technology that meet customer requirements, accelerate time to first value and drive measurable business impact
  • Communicate with customer stakeholders, handle escalations and navigate challenging situations with positive and balanced results
  • Ensure that the Celonis Services team is fully enabled and leverages the appropriate capabilities on customer deployments to maximize value of Celonis solution
  • Manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
  • Ensure services deliverable quality with high utilization rates
  • Continuously improve and enhance the implementation methodology to drive efficiency and consistency
  • Recruit and develop a high-performing Celonis Services team, developing career paths for team members that allow for growth and development within and beyond the Celonis Services team
  • Work collaboratively with and influence other departments, especially Product, Sales and Value Engineering, to promote customer satisfaction and achieve business unit and company goals
  • Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and enablement across your team


The qualifications you need:

  • Proven leadership experience either directly managing or indirectly leading teams focused on BI/analytics projects
  • Significant experience in driving successful software deployments at enterprise customers across different industries
  • A deep understanding of enterprise customer relationships
  • A top-performer with demonstrable past success achieving relevant targets and KPIs
  • Proven experience in designing and implementing initiatives and infrastructure to scale top-performing professional services teams
  • Demonstrated experience in recruiting, motivating and retaining top talent
  • Excellent communication skills, collaborative (team-focused) mindset, high levels of EQ and IQ
  • An entrepreneurial approach, self-aware and an inspiring character with great energy


**Visa sponsorship is not offered for this role.**
The base salary range below is for the role in the specified location, based on a Full Time Schedule.
Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.
The base salary range below is for the role in New York, based on a Full Time Schedule.
$140,000 - $180,000 USD
What Celonis can offer you:

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here .
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future


About Us
Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video .
Join us as we make processes work for people, companies and the planet.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better .
Accessibility and Candidate Notices

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What are Celonis Perks + Benefits

Celonis Benefits Overview

Celonis is pleased to offer unlimited PTO, 24 weeks of paid leave for main carers and 12 weeks for supporting carers, new hire equity grants with annual refreshes and merit-based awards, 401(k) matching, a fully stocked kitchen, & a global onboarding experience to meet Celonauts around the globe.

Culture
Volunteer in local community
Through Celonis Impact Days, every Celonaut has the opportunity to do something of significance that makes families, the communities we live in, our work, society, and the environment better.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Our local offices host regular all-hands meetings in person and virtually to accommodate all employees. Our Executive Leaders also often travel to local offices to hold in-person all-hands.
In-person revenue kickoff
Employee awards
Flexible work schedule
Remote work program
Celonis operates using a hybrid work program to provide Celonauts with the opportunity to take advantage of our state-of-the-art offices while also enjoying the luxury of home working 2x a week.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
We offer and strive to enhance various training options and educational resources on unconscious bias and other hurdles that can impair diversity to ensure the best decisions alongside our values.
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Online-Yoga-Classes and access to many workdouts, mindfulness trainings via Headspace.
Mental health benefits
Access to Headspace.
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pension
Child Care & Parental Leave
Generous parental leave
We're better supporting all parents, no matter how they welcome a child, with expanded benefits including up to 24 weeks fully paid leave for the primary parent, & 12 weeks for the supporting parent.
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Celonis has an unlimited PTO policy
Paid volunteer time
Celonis encourages employees to give back on designated Impact Days three times per year.
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Celonis provides catered breakfast every Tuesday along with cereal, fruit, and other snacks available daily.
Company-sponsored happy hours
Every Thursday, our workplace services team hosts happy hours and fun events for Celonauts after work.
Pet friendly
Recreational clubs
Celoclubs are available globally where Celonauts can organize and take part in a range of sponsored events and clubs.
Relocation assistance
Fitness stipend
Celonis offers a subsidized Gympass membership for all NYC Celonauts.
Home-office stipend for remote employees
Professional Development
Job training & conferences
Celonis offers employees professional development opportunities, including annual individual budget for training.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Every Celonaut is allotted an annual Learning Grant for professional development.
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services

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