Operations Lead, Nursing

About Stepful:

Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—especially those from underserved communities—launch high-demand healthcare careers.

In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to build talent pipelines and address the growing shortage of allied health workers. Our graduates, including Medical Assistants, Pharmacy Technicians and more, go on to work at major employers like CVS, NY-Presbyterian, and Walgreens.

Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025.

We’re unlocking the full potential of the global workforce—improving access to quality healthcare for everyone, everywhere.

Our values:

We credit much of our success to our exceptional team. We’re looking for mission-driven individuals who thrive in fast-paced, sometimes ambiguous environments, and embody our four core values:

Care first: We do whatever it takes for our students to succeed.

Learn quickly: We test, learn with data, and iterate.

Build together: We win when we rely on each other.

Own it: We show up, take initiative, and show pride.

The opportunity:

As our Nursing Ops Lead, you will own key special projects as we build our nursing programs from the ground up. You will become a subject-matter expert and experiment with solutions that can support 10x growth in active students. In this role, you will work cross-functionally with Learning, Product, GTM and other Operations teams. You will be responsible for building a key pillar of Stepful’s growth story.

What you'll do:

• Develop and execute creative initiatives and experiments to fast-track our nursing growth.

• Own high impact special projects as part of our strategic partnerships, corporate acquisitions, or joint ventures.

• Collaborate regularly with our Learning, Product, Policy, Sales/Customer Success and Operations teams to design and implement solutions that meet the high bar of regulators and accreditors, provide an exceptional student experience, and deliver impactful results for our healthcare provider clients.

This role will report to our GM, Nursing.

What you'll bring:

• You are passionate about helping students change their lives through access to education

• You thrive in a fast-paced, ambiguous environment

• You are highly analytical, taking a structured approach to breaking down complex problems

• You have excellent communication skills that reflect in clear and concise writing and presenting

• You are an expert collaborator who is able to lead through influence and coordinate diverse stakeholders at various levels

• You are willing to do whatever it takes to get the job done successfully and maintain a high bar for execution

• You learn quickly through experimentation

• You have 7+ years of experience, including in an operational role at a high growth startup

Bonus points if:

• You worked in healthcare or EdTech

• You have taught or coordinated online courses at scale

Interview Process:

• Step 1: Introductory call with Talent Acquisition

• Step 2: Interview with Hiring Manager

• Step 3: Take-home assignment

• Step 4: Virtual panel interview

• Step 5: Onsite interview at office in SoHo, NYC

Benefits and Compensation:

• Meaningful Equity Stake

• Subsidized Medical, Dental, and Vision insurance plan options

• 401(k)

• FSA, HSA and commuter benefits

• Open vacation policy, including:

  • Guidance of 15 days PTO annually

  • Stepful closed the last week of December

  • 15 work-from-anywhere days

  • 10 public holidays observed for 2025

The target base salary range for this opportunity is $180,000 - $210,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.

Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.